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Top 10 Customer Service Software That All Businesses Need

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Customer service software is a tool that companies collect, organize, and respond to customer requests. They may use it to manage internal communication channels and integrate with external communication tools. Companies usually adopt cloud-based and subscription-based customer service software to enable faster and more efficient customer support. To help you decide what tools to use, here are the top ten customer service software, along with their features and pricing. 

1. Zendesk

Zendesk customer service homepage

Zendesk customer service software enables businesses to establish flawless customer experiences. It allows a seamless flow of communication across channels, resulting in improved productivity and satisfaction of stakeholders. 

Key Features: 

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • Application Programming Interface (API)
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing: 

Suite Team: $49 per user/month

Suite Growth: $79 per user/month

Suite Professional: $99 per user/month

Suite Enterprise: $150 per user/month

Free trial: 14 days 

2. Sprout Social

Sprout Social homepage

Sprout Social is a platform that allows teams to deliver relevant customer support. Its sales, support, marketing, social media monitoring, and engagement features facilitate effective communication across all social networks. 

Key Features: 

  • Reporting and analytics
  • Automation
  • Tracking and reporting
  • Customer segmentation
  • Social media monitoring/management
  • Post scheduling

Pricing:

Standard: $89/per user/month

Professional: $149/per user/month

Advanced: $249/per user/month

Free Trial: 30 days

3. Hootsuite

Hootsuite customer service page

Hootsuite helps teams connect with clients and schedule content in multiple social channels from a secure web-based dashboard. The Zendesk native integration enables Hootsuite to create, review, and update information from various social media channels. In addition, the Hootsuite and Zendesk tandem eliminates the silos between social and support departments. 

Key Features:

  • Automation
  • Tracking and reporting
  • Customer segmentation
  • Social media monitoring/management
  • Post scheduling

Pricing:

Professional: $49 for one user/month

Team: $129 for three users/month

Business: $739 for five users/month

Free trial: 30 days

4. MailChimp

MailChimp homepage

MailChimp helps businesses to create, send, and track email newsletters, event invitations, and registration forms. Teams can customize the emails with targeted customer segments combined with a customer support system like Zendesk Support. MailChimp can act as an all-in-one marketing platform for small businesses.

Key Features: 

  • Tracking and reporting
  • Contact management
  • Landing page and email design tools
  • Automation
  • Social media monitoring
  • Live chat

Pricing:

Free: up to 2,000 contacts

Essentials: $11 per month 

Standard: $17 per month

Premium: $299 per month

5. SurveyMonkey

Survey Monkey homepage

SurveyMonkey is a customer service platform that provides businesses with templates for customer surveys to glean insight into product or feedback and customer satisfaction. With its extensive library of integrations, you can efficiently work this tool into your existing workflow. 

Key Features:

  • Live results tracking
  • Polling
  • Tracking and reporting
  • Image/audio/video file support
  • Email distribution
  • Native integrations
  • API

Pricing:

Basic: Free

Individual Advantage: $32/month

Individual Standard: $99/month

Individual Premier: $119/month

Team Advantage: $25 per user/month

Team Premier: $75 per user/month

Team Enterprise: Contact the sales team for a quote 

6. Slack

Slack homepage

Slack helps internal customers to seek assistance from the HR or IT team from the same communication channel. With Slack’s AI-powered bot, employees can self-serve over Slack at scale. When integrated with customer service software, Slack also enables agents to communicate better with each other when addressing tickets for more streamlined collaboration and faster.

Key Features:

  • Live chat
  • Video conferencing
  • Messaging
  • Native integrations
  • API
  • Community forums
  • Surveys

Pricing:

Free plan available

Pro: $6.67 per person/month

Business+: $12.50 per person/month

Enterprise Grid: Contact the sales team for a quote 

Free trial: 30 days

7. Boss Solution Suite

Boss solution suite homepage

Boss Solutions Suite offers a fully functional ITIL-based help desk software and IT asset management package available on-premise or on the cloud. Their customers include the public, education, and healthcare institutions. Boss Solutions also provides asset, incident, and change management capabilities.

Key Features:

  • Ticket routing
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Automation

Pricing:

Essentials: $19 per user/month

Professional: $39 per user/month

Enterprise: $69 per user/month

Free trial: 14 days

8. Jira Service Desk

Jira service management homepage

The Jira Service Management software empowers IT teams with a modern service desk. It has everything they need out-of-the-box, including ITIL-certified processes. Atlassian developed Jira to remove silos between developers, operations, and IT. Non-IT customer service professionals may feel that Jira’s features are excessive for their needs. If unsure, try JIRA’s 7-day free trial to give you a feel for the software.

Key Features:

  • Ticket routing
  • Live chat
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Automation

Pricing:

Free plan: free for up to three agents

Standard: $20 per agent/month

Premium: $45 per agent/month

Enterprise: contact sales for a quote

Free trial: 7 days

9. LiveAgent

LiveAgent homepage

LiveAgent is an excellent solution for smaller service teams using WordPress. Its extensive library of native integrations allows your team to seamlessly work it into their existing workflows. Likewise, it has native integration for several popular apps for support teams.

Key Features:

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing:

Ticket: $15 per user/month

Ticket + chat: $29 per user/month

All-Inclusive: $49 per user/month

Free plan available but with limited capabilities.

10. Freshdesk

Freshdesk customer service software

Freshdesk helps customer service teams organize collaboration and automation with its interactive interface and competitive pricing packages. Freskdesh offers all the essential features in their more expensive plans, such as team dashboards, social signals, ticket routing, and chatbots.

Key Features:

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing:

Support Desk Plan: Free

Support Desk Growth: $15 per user/month

Support Desk Pro: $49 per user/month

Support Desk Enterprise: $79 per user/month

Omnichannel Growth: $29 per user/month

Omnichannel Pro: $59 per user/month

Omnichannel Enterprise: $99 per user/month

Free trial: 21 days

Conclusion

Figuring out what customer service software best serves you and your team can be daunting. It would help if you found a tool that meets your immediate needs and is flexible enough to cover future needs, all while staying within budget. Take your time to weigh your options and make a wise decision. The service you deliver to your customers is crucial regardless of which software you choose. 

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Gaming

10 Best Gaming Headphones of 2024

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If you haven’t found the right gaming headphones, you’re probably not searching in the right places. Better yet, you probably don’t know how to choose one. Your gaming headphones must have excellent quality, comfortable, reliable connectivity, and multiple features. Here are the 10 best gaming headphones of 2024. 

1. SteelSeries Arctis Pro

The SteelSeries Arctis Pro Wireless offers outstanding high-fidelity sound quality and a premium build. It provides the ability to connect to a console and mobile device simultaneously. The headset features an excellent microphone that filters noise and a comfortable design. Despite low wireless latency, it has limited noise isolation. The unique battery charging system enhances gaming sessions. Drawback: no dedicated microphone volume button.

2. HyperX Cloud II

This headset features low latency and balanced audio quality, including virtual surround sound. Its noise-filtering microphone is clear, and the comfortable ear cups allow for extended gaming sessions. However, the lack of software customization and breathability can lead to warm ears. Pros include good sound and comfort, but cons involve poor noise isolation and potential sound sharpness.

3. Razer BlackShark V2

Deemed as one of the top gaming headsets, the Razer BlackShark V2 provides excellent sound isolation, comfort, and high-quality sound. It delivers more accurate audio than most gaming headsets and can be worn for hours without overheating. Its downsides include an average microphone and cumbersome Synapse software.

4. Corsair Virtuoso RGB Wireless SE

Looking for a premium gaming headset? The Corsair Virtuoso Wireless SE is a premium gaming headset offering excellent wireless connectivity, superb sound, and customizable RGB lighting. It features a high-quality microphone, long battery life, and a sturdy build. While it delivers a compelling package, its higher price, and potential heat build-up during long sessions may be drawbacks.

5. Logitech G Pro X

The Logitech G Pro X gaming headset offers professional-grade sound and Blue Voice microphone technology for clear communication. While it excels on PC with its comfortable design and extensive sound customization, its reliance on software hampers performance on consoles. The headset features multiple wired connectivity options, but the microphone may underemphasize bass.

6. Beyerdynamic MMX 150

Nothing beats this headset’s superior audio quality and comfortable design, making it an excellent choice for audiophile gamers. It features many replaceable parts and strong fundamentals, although it is best used with a wired USB connection. Despite its solid construction, the headset may be expensive, given its features and limited button functionality with a 3.5mm adapter.

7. EPOS H6PRO

The Epos H6Pro is a versatile mid-range gaming headset with exceptional audio quality and an ergonomic design. It offers a clear, punchy sound and a crystal-clear microphone. Compatibility with all systems makes it convenient, and users can choose between open or closed-back variants. The open version leaks audio, and the mic splitter can be inconvenient.

8. Astro A50

The fourth generation of the Astro A50 is a premium wireless gaming headset that offers an immersive experience with Dolby Audio. The headset features a low-latency wireless base station and a comfortable design for long gaming sessions. Its boom mic provides excellent recording quality and effective noise isolation. Onboard controls allow for volume adjustments and other settings, though occasional issues exist with the companion software. The headset’s open soundstage is a strength, but its noise isolation is lacking.

9. Audeze Mobius

The Audeze Mobius is known for its planar magnetic drivers and 3D audio technology, offering a distinctive listening experience. While it comes at a higher price, its exceptional audio quality and multiple connectivity options make it a top choice for gaming enthusiasts. The headset supports 7.1, stereo, and Bluetooth modes, and the 3D audio works well. However, the price may be a drawback, and the memory foam takes time to adapt for comfort.

10. Sennheiser GSP 670

Buying this headset offers superb sound quality, comfort, and a dependable wireless connection, all in one package. Despite its high price, it delivers top-notch audio and a good microphone. The headset is ideal for gamers seeking a premium wireless experience and remote workers needing an all-day option. However, the connection range can be inconsistent.

For more tech and gaming recs, check out more here at Owner’s Mag!

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Lifestyle

10 Best Robot Vacuums of 2024

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robot vacuum

Getting a reliable robot vacuum means you can lay around on your couch while the cleaner does the heavy lifting! Our team searched high and low for the best robot vacuum, and we can say we enjoyed testing them! Here are our top 10 picks for the robot vacuums of 2024. 

1. iRobot Roomba j7+

The Roomba j7+ is the best robot vacuum overall. It features self-emptying capabilities, intelligent navigation, and an easy-to-use app. Despite being loud and having average battery life, it recognizes up to 80 household objects, ensuring your home gets cleaned while avoiding cords and shoes. PrecisionVision Navigation and the P.O.O.P. guarantee add to its appeal.

Price:

2. iRobot Roomba s9+

We all agree that this is the best robot vacuum for pet hair. It features a D-shaped design for corner cleaning, exceptional suction power, and an auto-empty base. Though expensive and with average battery life, it offers 40 times power-lifting suction, 30% wider dual multi-surface rubber brushes, and Dirt Detect technology for tackling excessive pet hair and dirt.

Price:

3. Eufy S1 Pro

If you’re looking for a robot vacuum with powerful suction, look no further. The Eufy S1 Pro boasts an 8,000PA suction and self-washing mop head for unparalleled cleaning efficiency. Intelligent mapping ensures precision, while speed and effectiveness set it apart. Despite being expensive and loud, its cutting-edge self-cleaning technology and power make it a top-tier choice.

Price:

  • $999 on Kickstarter

4. Shark ION AV751

If you need a robot vacuum on a tight budget, the Shark ION AV751 is for you. This robot vacuum offers excellent suction power and a 120-minute run time. Its tri-brush system and stair/cliff edge detection make it efficient. Alexa and Google Assistant integration adds convenience, making it a manageable option for those seeking simplicity.

Price:

5. Neato Botvac D8

The Neato D8, known for its D-shaped design, excels in corner cleaning and advanced mapping. Ideal for smaller homes, it offers 100-minute battery life and a lidar for space mapping. The app supports no-go zones and scheduling, though it can’t map multiple floors and may climb low furniture and ledges.

Price:

6. Bobsweep PetHair Vision

Designed for pet owners, this vacuum excels at pet hair removal and offers smart navigation and mopping capabilities. Its quiet operation and three-inch height allow easy cleaning under furniture. With longer battery life, it efficiently covers large areas. The drawback? Its cleaning schedule may reset unexpectedly, and customer service follow-through can be slow.

Price:

7. Dreame X30 Ultra

This best 2-in-1 vacuum and mop offers quiet, self-emptying, dual oscillating mop heads and MopExtend mop pads. Although it has an app that’s not very user-friendly and is expensive with recurring costs, it provides comprehensive cleaning of all surfaces. Its multi-functional base station and 8300PA suction power ensure efficient home maintenance.

Price:

8. Samsung Jet Bot AI+

If you don’t mind the bulky size, the Samsung Jet Bot AI+ is a good robot vacuum option. Its self-cleaning base adds convenience. This robot vacuum has an attractive design and advanced AI for obstacle avoidance.

Price:

9. Dyson 360 Heurist

The Dyson 360 Heurist offers exceptional cleaning power with solid suction and intelligent mapping. This premium robot vacuum reaches edges effectively, thanks to its motorized brush. Though slow to set up, its precise map fine-tuning and methodical cleaning make it a top choice.

Price:

10. Roborock S8 Pro Ultra

Nothing is more self-sufficient than this all-in-one robot vacuum. It’s self-cleaning, self-emptying, self-washing, self-drying, and self-refilling! Plus, it uses VibraRise mopping and customizable cleaning routines.

Price:

$949.99 on Amazon

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Technology

Can AI Chatbots Become Your Therapist?

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Mental health chatbots have become reliable companions for those who can’t afford therapy. However, these chatbots aren’t a real replacement for actual therapists. They can provide temporary comfort and aid mental health professionals in tracking patients’ moods and other necessary information to provide quality care. But with AI being more accessible and free, especially to teens, will more people depend on AI chatbots in the future?

The Latest in AI Chatbot & Mental Health

character ai ui

Mental health chatbots are on the rise. Wysa and Woebot are two well-known examples. But, one AI chatbot is much more popular than the others: the Psychologist bot on Character.ai. According to the BBC, Character.ai helps millions of users talk to the bot and other mental health-related ones to address any concerns.

Character.ai allows users to create bots to help others talk to their favorite characters or “individuals.” So far, the Psychologist and other mental health-adjacent bots have received millions of messages from multiple users. Character.ai users have shared their reviews on the social media forum Reddit about their experiences with the bot. So far, the bot has received nothing but amazing reviews.

For instance, one user messaged Psychologist to help with relationship issues and to communicate with their partner.

There’s one person to thank for this: Blazeman98. He hoped to help others because he wanted someone to talk to when his friends weren’t available. But this isn’t the only AI chatbot internet users can approach for their mental health concerns.

Other Mental Health Chatbots

Woebot is one well-known mental health chatbot. The team behind the chatbot uses cognitive behavioral techniques to help users talk about their feelings, and the chatbot will respond with compassion. Plus, it can give simple solutions to get you through the moment. It covers multiple mental health issues like needs, feeling capable, relationships, coping, and more. The chatbot helps adults, adolescents, and mothers. You can download Woebot in the App Store or Google Play Store.

If you have anxiety, depression, borderline personality disorders, and other mental health concerns, you can download Youper. This chatbot helps you track your moods every day. Plus, you can chat with the bot anytime you need help.

Wysa is another option to consider if you want an alternative to Character.ai. However, Wysa is ideal for businesses prioritizing mental health in the workplace. The chatbot helps the patient talk about what’s worrying them. Plus, it checks in with the patient and suggests exercises to improve their well-being. However, Wysa can connect patients to professionals.

Addressing Loneliness

Since AI chatbots don’t have any certification or accreditation to give advice or provide counseling, AI chatbots are excellent companions for lonely people. Meta-Gallup reports that a quarter of the global population feels lonely. With the rise of AI, more people can rely on AI to talk to them and provide companionship that others can’t offer, whether in real life or on the internet.

However, Business Insider writer Daniel Cox believes that more people will be lonely as they talk to AI often. It’s all because of the lack of human connection. Gen Z, in particular, will feel this loneliness even more so. Since they grew up with technology, talking to chatbots is a pathway for them when they need someone to talk to when they don’t have anyone else or because of the potential harm social media brings to users.

How Safe is it to Use AI Chatbots?

ai

Although you can talk to an AI chatbot with the touch of a button, it could be risky to depend on an AI chatbot for mental health-related issues or companionship.

One issue that arises when talking to AI chatbots is your privacy. One recent example of a data leak comes from Microsoft when an employee unknowingly leaked 38TB (that’s right, terabytes) of data. That’s a possibility, especially if data isn’t stored properly. Or, in the employee’s case, they posted the wrong URL.

Another issue that comes up is bias and discrimination. For instance, one chatbot was taken down for the language it used while conversing with users on Twitter. Due to the unfortunate incident, it was forced to shut down because of an uncoordinated attack.

The chatbots mentioned above ensure safety and security through data encryption. Plus, they use language that won’t trigger or encourage users to harm themselves or someone else. Additionally, chatbots avoid giving diagnoses and aren’t discriminatory or biased. Moreover, some AI chatbots are HIPAA-compliant, ensuring they follow regulatory health standards. Finally, the chatbots won’t sell your data to third-party or advertising companies.

Final Thoughts

AI chatbots can be a companion when you’re lonely or need to discuss mental health conditions or symptoms. However, they are not a full replacement for a human therapist as they can only provide solutions to help you get through the moment, track your moods, and give you insights. 

Character.ai provides a free solution to talk to a “Psychologist” bot anytime, but note that you’re not talking to a professional. If that’s bothersome for you, you can use other mental health chatbots to direct you to the help you need. This way, you’ll also have a safe and secure experience while conversing with chatbots built by professionals. 

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