Technology
Top 10 Customer Service Software That All Businesses Need
Published
3 years agoon
Customer service software is a tool that companies collect, organize, and respond to customer requests. They may use it to manage internal communication channels and integrate with external communication tools. Companies usually adopt cloud-based and subscription-based customer service software to enable faster and more efficient customer support. To help you decide what tools to use, here are the top ten customer service software, along with their features and pricing.
1. Zendesk
Zendesk customer service software enables businesses to establish flawless customer experiences. It allows a seamless flow of communication across channels, resulting in improved productivity and satisfaction of stakeholders.
Key Features:
- Ticket routing
- Live chat software
- Native integrations
- Knowledge base
- Application Programming Interface (API)
- Tracking and reporting
- Self-service portal
- Community forums
- Automation
Pricing:
Suite Team: $49 per user/month
Suite Growth: $79 per user/month
Suite Professional: $99 per user/month
Suite Enterprise: $150 per user/month
Free trial: 14 days
2. Sprout Social
Sprout Social is a platform that allows teams to deliver relevant customer support. Its sales, support, marketing, social media monitoring, and engagement features facilitate effective communication across all social networks.
Key Features:
- Reporting and analytics
- Automation
- Tracking and reporting
- Customer segmentation
- Social media monitoring/management
- Post scheduling
Pricing:
Standard: $89/per user/month
Professional: $149/per user/month
Advanced: $249/per user/month
Free Trial: 30 days
3. Hootsuite
Hootsuite helps teams connect with clients and schedule content in multiple social channels from a secure web-based dashboard. The Zendesk native integration enables Hootsuite to create, review, and update information from various social media channels. In addition, the Hootsuite and Zendesk tandem eliminates the silos between social and support departments.
Key Features:
- Automation
- Tracking and reporting
- Customer segmentation
- Social media monitoring/management
- Post scheduling
Pricing:
Professional: $49 for one user/month
Team: $129 for three users/month
Business: $739 for five users/month
Free trial: 30 days
4. MailChimp
MailChimp helps businesses to create, send, and track email newsletters, event invitations, and registration forms. Teams can customize the emails with targeted customer segments combined with a customer support system like Zendesk Support. MailChimp can act as an all-in-one marketing platform for small businesses.
Key Features:
- Tracking and reporting
- Contact management
- Landing page and email design tools
- Automation
- Social media monitoring
- Live chat
Pricing:
Free: up to 2,000 contacts
Essentials: $11 per month
Standard: $17 per month
Premium: $299 per month
5. SurveyMonkey
SurveyMonkey is a customer service platform that provides businesses with templates for customer surveys to glean insight into product or feedback and customer satisfaction. With its extensive library of integrations, you can efficiently work this tool into your existing workflow.
Key Features:
- Live results tracking
- Polling
- Tracking and reporting
- Image/audio/video file support
- Email distribution
- Native integrations
- API
Pricing:
Basic: Free
Individual Advantage: $32/month
Individual Standard: $99/month
Individual Premier: $119/month
Team Advantage: $25 per user/month
Team Premier: $75 per user/month
Team Enterprise: Contact the sales team for a quote
6. Slack
Slack helps internal customers to seek assistance from the HR or IT team from the same communication channel. With Slack’s AI-powered bot, employees can self-serve over Slack at scale. When integrated with customer service software, Slack also enables agents to communicate better with each other when addressing tickets for more streamlined collaboration and faster.
Key Features:
- Live chat
- Video conferencing
- Messaging
- Native integrations
- API
- Community forums
- Surveys
Pricing:
Free plan available
Pro: $6.67 per person/month
Business+: $12.50 per person/month
Enterprise Grid: Contact the sales team for a quote
Free trial: 30 days
7. Boss Solution Suite
Boss Solutions Suite offers a fully functional ITIL-based help desk software and IT asset management package available on-premise or on the cloud. Their customers include the public, education, and healthcare institutions. Boss Solutions also provides asset, incident, and change management capabilities.
Key Features:
- Ticket routing
- Native integrations
- Knowledge base
- API
- Tracking and reporting
- Self-service portal
- Automation
Pricing:
Essentials: $19 per user/month
Professional: $39 per user/month
Enterprise: $69 per user/month
Free trial: 14 days
8. Jira Service Desk
The Jira Service Management software empowers IT teams with a modern service desk. It has everything they need out-of-the-box, including ITIL-certified processes. Atlassian developed Jira to remove silos between developers, operations, and IT. Non-IT customer service professionals may feel that Jira’s features are excessive for their needs. If unsure, try JIRA’s 7-day free trial to give you a feel for the software.
Key Features:
- Ticket routing
- Live chat
- Knowledge base
- API
- Tracking and reporting
- Self-service portal
- Automation
Pricing:
Free plan: free for up to three agents
Standard: $20 per agent/month
Premium: $45 per agent/month
Enterprise: contact sales for a quote
Free trial: 7 days
9. LiveAgent
LiveAgent is an excellent solution for smaller service teams using WordPress. Its extensive library of native integrations allows your team to seamlessly work it into their existing workflows. Likewise, it has native integration for several popular apps for support teams.
Key Features:
- Ticket routing
- Live chat software
- Native integrations
- Knowledge base
- API
- Tracking and reporting
- Self-service portal
- Community forums
- Automation
Pricing:
Ticket: $15 per user/month
Ticket + chat: $29 per user/month
All-Inclusive: $49 per user/month
Free plan available but with limited capabilities.
10. Freshdesk
Freshdesk helps customer service teams organize collaboration and automation with its interactive interface and competitive pricing packages. Freskdesh offers all the essential features in their more expensive plans, such as team dashboards, social signals, ticket routing, and chatbots.
Key Features:
- Ticket routing
- Live chat software
- Native integrations
- Knowledge base
- API
- Tracking and reporting
- Self-service portal
- Community forums
- Automation
Pricing:
Support Desk Plan: Free
Support Desk Growth: $15 per user/month
Support Desk Pro: $49 per user/month
Support Desk Enterprise: $79 per user/month
Omnichannel Growth: $29 per user/month
Omnichannel Pro: $59 per user/month
Omnichannel Enterprise: $99 per user/month
Free trial: 21 days
Conclusion
Figuring out what customer service software best serves you and your team can be daunting. It would help if you found a tool that meets your immediate needs and is flexible enough to cover future needs, all while staying within budget. Take your time to weigh your options and make a wise decision. The service you deliver to your customers is crucial regardless of which software you choose.
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Have you wondered if buying an electric scooter for short rides is a worthwhile investment? As more people and communities turn to alternative transportation, the shift is often driven by a desire to reduce their carbon footprints and enjoy added convenience. This growing trend has many asking the question, “should I buy an electric scooter?” From electric bikes to unicycles, there’s a lot you can learn and gain when choosing an e-scooter for your daily commute.
Learning to ride a scooter is easy
To learn how to ride your electric scooter is surprisingly easy. The learning curve is so low you can start cruising down the road in a short time. The Gotrax GXL V2 e-scooter is a good choice for beginners. It is affordable at just around $349 and can get you to work and back in a single charge. If you’re wondering whether you should buy an electric scooter, this model is a great place to start.
Once you finish the easy assembly and four-hour charging, you can already use it. It has the usual handbrake and bell on the left side. On the right sits a thumb throttle which you simply turn to gain speed and keep your balance.
You should lower your speed when stopping. This is because the higher your speed is when braking will result in the tires wearing out quickly. You will then need maintenance which can be expensive.
Turing is easy, but you need to do it with care. With both hands on the handlebars, signaling may not be possible. This is why many high-end e-scooters have features with light-up signals for this purpose.
Get additional but helpful features
Some considerations include features such as the signal lights mentioned above, suspensions, thicker tires, or more powerful motors. These will help you navigate bumpy roads, steep inclines, and uneven terrain.
When buying e-scooters, you should also consider the battery, waterproofing of the scooter, or portability. These are investments that can make your rides safer and more comfortable.
Consider your city’s laws
Before buying that electric scooter, check out your town or city’s laws about speed limits or the use of these EVs in general. Most budget-friendly scooters can travel up to25 km/h, but it’s still a good idea to know what your limitations are to prevent problems with the law.
Nighttime riding can also be a cause for concern if you plan on doing much of it. You may have to invest in headlights and reflectors to safely enjoy riding at night. You can also get helmets that already have lights and reflectors on them.
An electric scooter is faster and fun
Not only will you see huge savings on gas, but you’ll also be enjoying your rides with an electric scooter. These may be the two main reasons the EV craze has hit many towns and cities. The feel of the wind on your whole body while on it gives an exhilarating feeling that driving a car won’t ever duplicate.
Getting out of traffic quickly and efficiently is also a perk of having to ride an e-scooter. If you don’t have a lot to carry, an e-scooter is the best mode of transportation for short rides. However, you can also opt for a bag attachment that will allow you to bring a few items and small cargo when riding.
You’ll be addicted to it
Be warned: casual riding in your electric scooter can be addicting and leave you wanting more. This may be the exact reason add-ons are popular, while upgrading to higher-end models seems to be the norm for some people. After a few rides, you would see yourself wanting to get a particular feature and opting for more power and speed. So, as an answer to the question, should I buy an electric scooter? You should say yes!
Technology
Best Workflow Mapping Tools for Smarter Business Processes
Published
15 hours agoon
July 18, 2025Workflow or process mapping remains a vital strategy for managing and optimizing daily operations in any organization. By using symbols and shapes to illustrate tasks, decisions, and processes, workflow maps help teams visualize their work and identify areas for improvement.
Today, a wide range of workflow mapping tools are available, many of them free or affordable, offering smart, fast, and collaborative ways to streamline your business. Below are the top nine workflow mapping tools to help you stay organized, efficient, and ahead of the curve.
1. MindMeister
MindMeister is a collaborative workflow mapping tool ideal for brainstorming and process planning. It allows real-time collaboration with customizable diagrams. However, the free version limits you to three mind maps. Upgrading unlocks unlimited maps, export options, and team features.
Key Features
- Real-time collaboration
- Auto-generated mind map layouts
- Customizable themes and structure
Pricing
- Basic – Free
- Personal – $3.50/month
- Pro – $5.50/month
- Business – $8.50/month
2. GitMind
Here’s another workflow mapping software that you can use for free. GitMind is a powerful workflow mapping tool for teams and individuals. It comes with dozens of templates and customization options for creating mind maps, flowcharts, and more. It’s compatible with browsers, Windows, and Mac, and now includes improved team collaboration options.
Features
- Flexible shape, font, and color customization
- Template library for quick design
- Project sharing via link
- Exports to multiple formats
Pricing
- Basic – $4.08/month billed annually
- Pro – $5.75/month billed annually
- Ultra – $11.58/month, billed annually
- Business – $170.00/month, billed annually (10 seats)
3. Creately
Creately remains a favorite workflow mapping tool for remote teams. It supports business process modeling with real-time collaboration and dozens of industry-specific templates. It works across desktop, web, and mobile platforms.
Features
- Remote collaboration and commenting
- Industry-specific templates (marketing, engineering, etc.)
- Works online and offline
- Real-time syncing
Pricing
- Personal – $5/month
- Team – $5/month
- Business – $89 /month
- Enterprise – custom pricing
4. Gliffy
Gliffy is a beginner-friendly workflow mapping tool known for its intuitive interface. It’s ideal for users who want to quickly design flowcharts and diagrams with minimal learning curve.
Features
- Drag-and-drop design with themes
- Version control and undo history
- Easy sharing for social media or team collaboration
Pricing
Gliffy Diagrams for Confluence
- Up to 10 Users – Free
- 11-100 Users – $3.80/month per user, billed annually
Gliffy Diagrams for Jira
- Up to 10 Users – Free
- 11-100 Users – 3.80/month per user, billed annually
5. Visual Paradigm
Unlike other workflow mapping tools in our list, Visual Paradigm helps users to visualize organizational processes while enjoying IT development features. It’s a robust workflow mapping tool for IT and software development teams. It supports UML, BPMN, and SysML diagrams and includes animation features for dynamic presentations.
Features
- Tools for Agile and enterprise modeling
- Supports UML, BPMN, SysML
- Diagram animations for presentations
Pricing
Subscription:
- Modeler – $6/month
- Standard – $19/month
- Professional – $35/month
- Enterprise – $89/month
Perpetual:
- Modeler – $99/month
- Standard – $349/month
- Professional – $799/month
- Enterprise – $1999/month
6. Google Drawings
Google Drawings is a free and easy-to-use workflow mapping tool that integrates seamlessly with Google Drive. It’s ideal for basic flowcharts and diagrams without advanced features.
Features
- Cloud-based with autosave
- Basic shapes and connectors
- Unlimited storage via Google Drive
Pricing
Free
7. Canva
Canva has evolved into a comprehensive workflow mapping tool with stunning visuals and drag-and-drop simplicity. It includes a growing collection of flowchart templates and AI design tools. Though there are a number of Canva alternatives out there, it continues to be one of the top graphic design platforms online.
Features
- Beautiful templates for process maps
- Upload and embed attachments
- Team collaboration and brand kits
Pricing
- Canva Free – $0
- Canva Pro – $120 per year
- Canva for Teams –$300 per year for 3 persons
8. Cacoo
Cacoo is a real-time collaborative workflow mapping tool designed for teams. It includes multi-user editing, cloud storage, and integration with popular project management platforms.
Features
- Simultaneous editing
- Activity tracking
- Exports to PNG, PDF, etc.
Pricing
- Free
- Pro – $6.00 per month
- Team – $6.00 per user per month, up to 1,000 users
9. Visme
Visme is a versatile workflow mapping tool that blends design and data. It allows users to build animated diagrams, infographics, and presentations with interactivity and branded design.
Features
- Create animated and interactive process maps
- Public, private, or password-protected content
- Online and offline support
Pricing
- Basic – Free
- Starter -$12.25/month, billed yearly
- Pro – $24.75/month, billed yearly
- Visme for Teams – contact sales
Final Thoughts
Workflow mapping tools are your key to successful work management. It enables you to spot flaws quickly and, as a result, enhance your workflow processes. Also, they let you avoid mistakes, design workflows or procedures faster, and provide quality products and services. The majority of these tools can be used for free.
However, you’ll need to purchase premium subscriptions to gain full access to some of these tools. It might be best to test them out first and see if it works for your needs (check if they offer free trials) before committing to a subscrption.
Technology
Top White Label Marketing Tools for Agencies: Our 10 Best Picks
Published
17 hours agoon
July 18, 2025By
Carmen DayWhite labeling can be an invaluable asset to any modern business. It allows companies to save time and money while building their brand and increasing their reach. Finding the right tools to help manage your white-label marketing tasks is essential.
Whether you’re a growing startup or a large-scale agency, these tools can help you elevate your marketing game. From building custom landing pages and automating email campaigns to tracking performance metrics in real time, the right platforms will help you streamline workflows and boost ROI with ease.
What is White Label Marketing?
White labeling is a marketing strategy that allows companies to rebrand and resell products created by other companies. These products could be software, SaaS solutions, or other digital products. White labeling is a great way to create additional revenue streams, but it can also be used to help build your brand.
Within the context of white labeling, a “white label” product or service has been created and branded by one company but then resold (usually in a slightly modified form) by another company to look as if it had created the product itself.
Now that we’re all on the same page, here are ten white-label marketing tools you may want to explore as you build your brand.
1. OptinMonster
If you’re looking for a platform that will allow you to convert and monetize website traffic, try OptinMonster. This powerful popup tool offers websites to display pops triggered by factors such as time spent on a page, inactivity, and even how far the visitor has scrolled through. They also offer visually stunning offers that allow for customization.
Pricing: Plans range from $7 to $49 per month, billed annually.
2. ActiveCampaign
Next on our list is ActiveCampaign – a platform that offers customer experience automation. Active Campaign provides CRM and marketing tools that allow ventures to reach prospects, nurture audiences, convert leads, and grow their market. That said, their tools make it easier to run marketing campaigns, and the automation part allows clients to save money.
Pricing: ActiveCampaign plans range from $15 to $145 per month.
3. DashThis
DashThis is one of the white-label marketing tools that offer automated marketing in the blink of an eye. This tool allows entrepreneurs, ventures, agencies, and freelancers to bring all the data they need into one dashboard. That said, you can connect the platform to over 34 integrations and have a custom data manager.
Pricing: The platform’s plans range from $42 to $409 per month.
4. SEMrush
SEMrush is one of the white-label marketing tools that provide marketers with capabilities to improve off-site and on-site web optimization. In addition to that, they also help clients with competitor analysis and perform keyword research, which is crucial in SEO. Though learning how to navigate the platform can take some time, it provides detailed website audits and platform requires clients.
Pricing: A pro account costs $117.33 per month, billed annually, which includes up to five projects and 500 keywords to track.
5. Whatagraph
If you’re looking for a tool to allow your marketing agency to create and send superb marketing reports in minutes, check out Whatagraph. This app builds reports from various platforms (such as Hubspot and Semrush), social networks (Facebook, Twitter, and Instagram), as well as Google services (Ads, Analytics, and Sheets. In addition, it allows users to plug in marketing data with over 40 native integrations.
Pricing: Their rates are not published on their website, but you can request a quote tailored to fit your needs.
6. Page One Power
Page One Power is an awesome tool for firms looking for link-building and content services. They take pride in building links that drive search engine rankings and creating search-focused and strategic content to earn keyword rankings. In addition, clients get a project manager with whom they can consult.
Pricing: Rates for high-quality links can vary depending on the client’s niche, needs, and time period. You can access up-to-date pricing from their website.
7. Awario
Wouldn’t it be awesome to have a fly on the wall every time people talk about your business? Awario is a white-label marketing software and platform that allows clients to track the conversations about your venture. These convos include those from reviews, forums, blogs, news, videos, and of course – social media. This platform crawls more than 13 billion web pages every day, allowing you to keep track of what people are saying about your business.
Pricing: Awario’s plans range from $29 to $249 per month, billed annually.
8. Mention
Mention allows clients to listen to their audience, monitor the web, and manage social media. With this platform, you can pinpoint important convos about your brand, including press articles, forums, review sites, and more. It also allows you to easily create, schedule, and publish social media posts in various channels.
Pricing: Plans range from $41 to $149 per month.
9. SEO PowerSuite
Last but not least on our list of white-label marketing tools is SEO PowerSuite. This is one of those tools for entrepreneurs that offers an all-in-one easy SEO toolkit that integrates backlinks, rankings, on-page SEO, and more. It also features tools for keyword research, content editing, PPC ads optimization, and backlink checkers. As a bonus, it also features an intuitive interface that’s easy to navigate, even for newbies.
Pricing: You can download the app for free, but you’ll need a subscription to access premium features, starting at $29.10 per month.
10. Metrics Watch
First on our list of tools is Metrics Watch. This tool allows you to create awesome marketing reports quickly without requiring your clients to download PDF files or log into a third-party dashboard to access data. So, how do they get their reports? Simple – they receive them by email, allowing them to view the info they need straight from the email body.
This tool can integrate data from Adwords, Google Analytics, Instagram, Facebook, and more, making it an efficient way to check comprehensive data.
Pricing: Their packages range from $29 to $300 per month, with a free trial included.
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