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Top 10 Customer Service Software That All Businesses Need

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people wearing headsets

Customer service software is a tool that companies collect, organize, and respond to customer requests. They may use it to manage internal communication channels and integrate with external communication tools. Companies usually adopt cloud-based and subscription-based customer service software to enable faster and more efficient customer support. To help you decide what tools to use, here are the top ten customer service software, along with their features and pricing. 

1. Zendesk

Zendesk customer service homepage

Zendesk customer service software enables businesses to establish flawless customer experiences. It allows a seamless flow of communication across channels, resulting in improved productivity and satisfaction of stakeholders. 

Key Features: 

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • Application Programming Interface (API)
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing: 

Suite Team: $49 per user/month

Suite Growth: $79 per user/month

Suite Professional: $99 per user/month

Suite Enterprise: $150 per user/month

Free trial: 14 days 

2. Sprout Social

Sprout Social homepage

Sprout Social is a platform that allows teams to deliver relevant customer support. Its sales, support, marketing, social media monitoring, and engagement features facilitate effective communication across all social networks. 

Key Features: 

  • Reporting and analytics
  • Automation
  • Tracking and reporting
  • Customer segmentation
  • Social media monitoring/management
  • Post scheduling

Pricing:

Standard: $89/per user/month

Professional: $149/per user/month

Advanced: $249/per user/month

Free Trial: 30 days

3. Hootsuite

Hootsuite customer service page

Hootsuite helps teams connect with clients and schedule content in multiple social channels from a secure web-based dashboard. The Zendesk native integration enables Hootsuite to create, review, and update information from various social media channels. In addition, the Hootsuite and Zendesk tandem eliminates the silos between social and support departments. 

Key Features:

  • Automation
  • Tracking and reporting
  • Customer segmentation
  • Social media monitoring/management
  • Post scheduling

Pricing:

Professional: $49 for one user/month

Team: $129 for three users/month

Business: $739 for five users/month

Free trial: 30 days

4. MailChimp

MailChimp homepage

MailChimp helps businesses to create, send, and track email newsletters, event invitations, and registration forms. Teams can customize the emails with targeted customer segments combined with a customer support system like Zendesk Support. MailChimp can act as an all-in-one marketing platform for small businesses.

Key Features: 

  • Tracking and reporting
  • Contact management
  • Landing page and email design tools
  • Automation
  • Social media monitoring
  • Live chat

Pricing:

Free: up to 2,000 contacts

Essentials: $11 per month 

Standard: $17 per month

Premium: $299 per month

5. SurveyMonkey

Survey Monkey homepage

SurveyMonkey is a customer service platform that provides businesses with templates for customer surveys to glean insight into product or feedback and customer satisfaction. With its extensive library of integrations, you can efficiently work this tool into your existing workflow. 

Key Features:

  • Live results tracking
  • Polling
  • Tracking and reporting
  • Image/audio/video file support
  • Email distribution
  • Native integrations
  • API

Pricing:

Basic: Free

Individual Advantage: $32/month

Individual Standard: $99/month

Individual Premier: $119/month

Team Advantage: $25 per user/month

Team Premier: $75 per user/month

Team Enterprise: Contact the sales team for a quote 

6. Slack

Slack homepage

Slack helps internal customers to seek assistance from the HR or IT team from the same communication channel. With Slack’s AI-powered bot, employees can self-serve over Slack at scale. When integrated with customer service software, Slack also enables agents to communicate better with each other when addressing tickets for more streamlined collaboration and faster.

Key Features:

  • Live chat
  • Video conferencing
  • Messaging
  • Native integrations
  • API
  • Community forums
  • Surveys

Pricing:

Free plan available

Pro: $6.67 per person/month

Business+: $12.50 per person/month

Enterprise Grid: Contact the sales team for a quote 

Free trial: 30 days

7. Boss Solution Suite

Boss solution suite homepage

Boss Solutions Suite offers a fully functional ITIL-based help desk software and IT asset management package available on-premise or on the cloud. Their customers include the public, education, and healthcare institutions. Boss Solutions also provides asset, incident, and change management capabilities.

Key Features:

  • Ticket routing
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Automation

Pricing:

Essentials: $19 per user/month

Professional: $39 per user/month

Enterprise: $69 per user/month

Free trial: 14 days

8. Jira Service Desk

Jira service management homepage

The Jira Service Management software empowers IT teams with a modern service desk. It has everything they need out-of-the-box, including ITIL-certified processes. Atlassian developed Jira to remove silos between developers, operations, and IT. Non-IT customer service professionals may feel that Jira’s features are excessive for their needs. If unsure, try JIRA’s 7-day free trial to give you a feel for the software.

Key Features:

  • Ticket routing
  • Live chat
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Automation

Pricing:

Free plan: free for up to three agents

Standard: $20 per agent/month

Premium: $45 per agent/month

Enterprise: contact sales for a quote

Free trial: 7 days

9. LiveAgent

LiveAgent homepage

LiveAgent is an excellent solution for smaller service teams using WordPress. Its extensive library of native integrations allows your team to seamlessly work it into their existing workflows. Likewise, it has native integration for several popular apps for support teams.

Key Features:

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing:

Ticket: $15 per user/month

Ticket + chat: $29 per user/month

All-Inclusive: $49 per user/month

Free plan available but with limited capabilities.

10. Freshdesk

Freshdesk customer service software

Freshdesk helps customer service teams organize collaboration and automation with its interactive interface and competitive pricing packages. Freskdesh offers all the essential features in their more expensive plans, such as team dashboards, social signals, ticket routing, and chatbots.

Key Features:

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing:

Support Desk Plan: Free

Support Desk Growth: $15 per user/month

Support Desk Pro: $49 per user/month

Support Desk Enterprise: $79 per user/month

Omnichannel Growth: $29 per user/month

Omnichannel Pro: $59 per user/month

Omnichannel Enterprise: $99 per user/month

Free trial: 21 days

Conclusion

Figuring out what customer service software best serves you and your team can be daunting. It would help if you found a tool that meets your immediate needs and is flexible enough to cover future needs, all while staying within budget. Take your time to weigh your options and make a wise decision. The service you deliver to your customers is crucial regardless of which software you choose. 

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Technology

7 AR Glasses for Gaming in 2024

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nintendo switch

AR gaming glasses are nifty gadgets that blend the real world with digital content. Imagine wearing regular glasses, but instead of just seeing your surroundings, you also see game elements like maps, characters, or stats right in front of you. They use augmented reality (AR) tech to overlay these visuals onto your view, making your gaming experience more immersive. It’s like playing a game where the action happens around you in real life. These glasses can make gaming more interactive and engaging, giving you a futuristic edge in your gameplay. And having the best pair of AI glasses is a gamer’s dream! Here are the top seven AR glasses for gaming worth checking out. 

1. Horus X

horus x

If you spend over a thousand hours in front of the computer, the Horus X is the best AR gaming glasses. It shields your eyes from blue light and reduces AMD fatigue and headaches via advanced tech filters. It’s also lightweight, weighing only 26 grams, with a sleek polycarbonate frame, ensuring comfort in every session. The Horus X is anti-reflective, scratch-resistant, and anti-UV. You get a lifetime warranty, a 100 percent money-back guarantee, and 24-hour responsive customer support.

2. Air 2 AR Glasses

air 2 ar glasses

The Air 2 AR glasses boast a high-definition display with a Micro OLED display technology. It offers 120Hz refresh rates, ensuring smooth and seamless game transitions and 600 nits of brightness. The 1080p resolution also allows for precise and vibrant images. This is the pair of AR glasses to get if you’re looking for versatile compatibility. It works with Nintendo Switch, Steam Deck, PS4 Slim, PS5, Xbox Series, ROG Ally, iPhone 15/15 Pro Max, MacBook, and iPad. It also offers a customizable fit, letting you choose from nine adjustment levels. 

3. ANYLUV Gaming Glasses

anylux glasses

This particular AR gaming glasses is created for men. It blocks up to 65 percent of harmful rays, reducing eye fatigue. This AR gaming glasses is suitable for daytime and nighttime gaming. It offers low-color distortion lenses that give you a perfect balance between viewing quality and eye protection without the annoying heavy tint. It also has a high-energy blue light filter that enhances focus on tasks and games. Plus, this pair comes in an elegant triangular folding box, making it an excellent gift for an avid gamer. 

4. Viture One XR/AR Glasses

viture one xr ar glasses

You can see the future with these Viture One XR gaming glasses! It boasts an adjustable electrochromic tint, allowing you to see images clearly. It offers a seamless virtual screen compatible with most USB-C video and power devices, including iPhone 15/15 Pro, Steam Deck, and MacBook. Enjoy a 55 PPD virtual screen with 1080p at 60fps and HARMAN-engineered audio, reducing noise leakage, and ensuring an immersive and unforgettable audio-visual experience.  

5. Rokid AR Joy Pack AR Glasses

rokid ar joy pack

Nothing beats the world’s first gaming and streaming AR glasses. The Rokid AR Joy Pack AR glasses give you the best viewing experience for immersive big-screen movie nights with loved ones. It’s an entire ecosystem of gaming and streaming with HDCP support and Android TV 12 compatibility, which lets you access millions of TV episodes and movies from Peacock, Disney+, Hulu, and more. The Rokid AR Joy Pack AR gaming glasses also feature a 360-degree OLED display, weighing 75 grams. It offers eye comfort and diopter adjustment, with TÜV Rheinland-certified for eye comfort, with adjustable diopters from 0.00D to -6.00D. You can also enjoy limitless entertainment with plug-and-play USB-C, HDMI adapter, or wireless adapter connections.

6. Gunnar

gunnar ar glasses

This is the doctor-recommended eye protection for avid gamers. The Gunnar’s gaming glasses have patented lens technology and are endorsed by doctors to protect and enhance vision. This pair prevents migraines, headaches, dry eyes, and blurry vision from prolonged screen time and blue light exposure. Unlike cheaper options, Gunnar glasses specify how much the peak blue light spectrum is blocked. This pair of AR gaming glasses also offer dual-sided anti-reflective properties that reduce glare and reflections, with a hard coat for durability. These are ergonomically designed with a lightweight frame at 26 grams, 58mm lens width, 16mm bridge, and 143mm temple for all-day comfort.

7. TCL NXTWEAR S

tcl nextwear s

For a next-level immersive experience, the TCL NXTWEAR S gaming glasses will drown you in a 201-inch dual Micro OLED display. It offers up to 400 nits of brightness, ensuring clear images even outdoors. You can also switch between 2D and 3D modes with one click, with a 1920×1080 display for the former and a 3840×1080 display for the latter. Similar to the Rokid AR glasses, this is a TÜV Rheinland-certified pair for low blue light and flicker-free viewing. Experience robust bass with Super Linear Unit 0.5mm technology and precise speakers with acoustic phase cancellation for privacy. Enjoy versatile compatibility by connecting to smartphones, tablets, PCs, and gaming consoles via Magnetic USB Type-C DisplayPort.

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Technology

8 Best AR Glasses You Must Have in 2024

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gaming glasses

Forget about wearing ordinary glasses when you’re out and about. AR glasses are the newest craze if you want an unforgettable experience. Here are some of the best AR glasses that will shape the future of augmented reality eyewear. 

What to Look for in Good AR Glasses

Today, a limited number of AR glass manufacturers exist. However, this will only encourage companies to venture into AR glass innovation. Before buying one, consider these factors to ensure you get every bang for your buck.

Lightweight

First and foremost, AR glasses must be lightweight and comfortable to wear all day. Although the introduction of Smart glasses wasn’t unnoticed, the failure to create a compact one was apparent. The first few AR glasses were bulky and heavy. Aesthetics is crucial when making these glasses, and you must see that they don’t hamper your daily routine or outdoor viewing. 

High-resolution images

Another crucial factor to consider when getting AR eyewear is its ability to offer high-resolution images. The user must be able to distinguish the real-world view from the projected AR image. There must be a right balance of image clarity so that wearing these glasses doesn’t obstruct the user’s vision. 

Functional

In addition to quality images and display, ensure you choose a pair of AR glasses that delivers a seamless user experience. It has to run smoothly and ensure maximum power management. For instance, pairing with apps, microphones, cameras, and more must be easy. Bluetooth and WiFi features must be included in the item. Plus points if you buy AR glasses with cutting-edge sensors!

Crisp, bright display

Most AR glasses come with two different types of displays: scanning-based and panel-based. You must weigh the trade-offs, such as a lower-quality display for lower power consumption or a high-quality display that compromises power consumption, which means decreased battery life. 

Here are the top eight AR glasses worth buying in 2024:

1. Rokid Max AR Glasses

rokid max ar glasses

The Rokid Max AR glasses are the 360-inch immersive visual experience you need. If you want breathtaking visuals with a micro-OLED display and 600 nits of brightness, this is the pair for you. Delivering vibrant and stunning visuals, watching movies, and playing games will never be the same. It has a 50-degree field of view, which doesn’t limit your vision, and a 120Hz refresh rate to ensure smoother screen transitions. 

Price: $399

2. Air 2 AR Glasses

air 2 ar glasses

This is another option for getting richer and sharper visuals without compromising power consumption. It’s integrated with Sony’s Next-Gen Micro-OLED display with 1080p image resolution. The Air 2 AR glasses also boast broad compatibility, ensuring the glasses pair well with iPhones, Steam Deck, PS4/PS5, Switch, Xbox Series, MacBook, iPad, and ROG Ally. Don’t worry about the fit; its nine-level face adjustment feature ensures you get ideal viewing comfort all day. 

Price: $357.65

3. Viture One Lite XR Glasses

viture one lite xr glasses

Here’s a pair of AR glasses that can virtually pair with any device with USB-C capability. It boasts top-notch audiovisual quality and offers a giant 55 PPD screen display with 1080p at 60fps. The Viture One Lite XR glasses come with a state-of-the-art reverse sound field feature spearheaded by the company HARMAN. This ensures noise leakage reduction to 30 decibels, even from eight inches away from the speakers. 

Price: $349

4. TCL Rayneo Nxtwear S+ AR Glasses

rayneo nxtwear s ar glasses

Enjoy an ultra-wide 49-degree field of view and a 215-inch screen with excellent micro-OLED displays at a six-meter distance. The TCL Rayneo Nxtwear S+ AR glasses let you switch between 2D and 3D modes with just one click. With its 120Hz refresh rate and gaming display, you’ll also enjoy seamless screen transitions. The audio quality is also superb, with Super Linear 0.5mm technology for a more robust bass sound even at maximum power.

Price: $379

5. XReal Air 2 Pro AR Glasses

xreal air 2 pro ar glasses

Experience immersive Spatial Display with XReal Air 2’s  3DoF technology, which allows screen adjustments in mid-air. Smooth Follow mode reduces display movement in dynamic environments. Enjoy optimal light blocking with one-touch Immersion Control featuring three Electrochromic Dimming levels. These glasses are lightweight at 75 grams and have a comfortable design, including a zero-pressure nose pad and ultra-soft temples. The Cinematic Sound System delivers rich audio with minimal sound dispersion. 

Price: $549

6. Meta Quest 3 128GB

meta quest 3 128GB

The Meta Quest 3 128GB is the most powerful Quest AR glasses yet. It features a next-level performance with twice (or more) the graphic prowess of the Quest 2. This model boasts a 4K+ Infinite Display, an improvement from Quest 2 by up to 30 percent. It also has a 40 percent increase in volume compared to its predecessor, as well as rich 3D audio with boosted sound clarity. You can have the option to extend the battery life beyond its 2.2 hours of normal usage via the Battery Saver mode. 

Price: $499

7. T1 AR Audiovisual Glasses with T-Box

t1 ar audiovisual glasses with t box

Enjoy Hi-Res Audio with T1 AR Audiovisual glasses! Using Directional Transmission of Ultrahigh Frequency Acoustic Signals, it controls the angle of sound wave propagation for lifelike audio. Dual speakers and open directional stereo deliver rich and deep sound, making you feel like you’re in the room with your favorite artist every time you press play! Unfortunately, due to High-bandwidth Digital Content Protection, T1 Smart Glasses don’t support wireless mirroring of content from Netflix, Hulu, Disney, etc. But if you don’t mind this and prefer to experience an enjoyable private cinema, this is your best bet!

Price: $549

8. Rokid AR Joy Pack AR Glasses

rokid ar joy pack ar glasses

Rokid is the world’s first streaming AR and gaming glasses, which can take you to another realm through its quality display. It’s fully compatible with Android TV 12 and offers HDCP support, giving you access to millions of movies and episodes from Disney+, Hulu, Peacock, Google Play Apps, etc. With its 360-degree OLED display, you’ll enjoy watching your favorite episodes and playing your go-to games on this pair of AR glasses. 

Price: $499

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Lifestyle

Top 10 Gadgets for Men 2024 on Amazon

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gadgets

Wondering what to give your father, brother, or boyfriend for their upcoming birthdays? Or just thinking about what gadget to get yourself? Don’t worry about driving down to the nearest hardware or sports stores. You can definitely find one on Amazon. And don’t worry about searching as well. We’ve done the searching for you. Here are the top 10 gadgets for men you can buy from Amazon. 

1. Nesting Grill Baskets

nesting grill

This nesting grill basket comes with a unique and removable wooden handle. It has a threaded connection to ensure secure attachment, never spilling your favorite vegetables. Plus, the handles can withstand supreme heat, allowing you to easily manage the grill. The grill is also made of food-grade 304 stainless steel, including the wire mesh. The best part is how easy to stow away this nesting grill basket, as it comes with removable handles!

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2. Multitool Pen

multitool pen

Whether buying a gift for your brother, father, son, or grandpa, you can never go wrong with this multitool pen. It’s a 6-in-1 multitool pen that comes with a bubble level, stylus pen, a ruler, a ballpoint pen, and two-headed screwdriver with a Phillips head and flathead. Of course, you’d also want to use this as a pen! It is made from durable aluminum material that offers a smooth writing experience. 

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3. Multi-kitchen Gadget

multi-kitchen gadget

This is the multi-kitchen tool you need that comes with six useful gadgets. You’ll get a grinder, a grater, a pizza cutter, a bottle opener, a herb stipper, and a swivel peeler. Don’t be deceived by its small size as the blades are made from 410 and 430 stainless steel to ensure smooth grating, slicing, and peeling. It’s also lightweight and easy to store. You can stack the gadgets on top of each other in any order, hang it on the kitchen cupboard, or put it inside a kitchen drawer. 

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4. Pepper and Salt Grinder Set

salt and pepper grinder

This electric pepper and salt grinder set is everything you need in the kitchen. Cooking will be much easier with this set’s sensor switch that doesn’t require pressing a button. You can simply flip the grinder and get those spices working. It also comes with multiple grinding levels, from coarse to finely-ground spices. Buying this item means you can get a 100-day replacement and money-back guarantee. 

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5. Magnetic Wristband for Tools

magnetic wristband

Looking for unique gifts for men? This magnetic wristband is perfect for dads, boyfriends, husbands, and handymen. Featuring 15 solid magnets and two small pockets, it securely holds screws, drill bits, and other metal tools, reducing trips to the toolbox. The adjustable Velcro ensures a snug fit for most wrist sizes. Weighing only 3 ounces, its lightweight and breathable design keeps your wrist comfortable. Ideal for DIY projects, this wristband saves time and effort by keeping essential tools within reach.

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6. Vegetable Chopper

vegetable chopper

If you’re thinking what to gift your guy friend who hates chopping veggies, this is the perfect gadget or kitchen tool. It has seven interchangeable inserts, including chopper and spiralizer blades, and it’s perfect for creating broad ribbons or thin spirals. Ideal for quick, healthy meal prep, the rust-resistant 420 stainless steel blades dice vegetables effortlessly. The soft grip handle and non-skid rubberized bottom ensure stability, while the catch tray and dishwasher-safe design make cleanup a breeze. Essential for any kitchen, this versatile tool comes with a 100% satisfaction guarantee. 

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7. Wood Phone Docking Station

wood phone docking station

This multifunctional charging station and organizer is perfect for charging your phone and keeping daily essentials at hand. Made from solid ash wood with a non-toxic finish, its unique grain ensures each piece is distinct. The sturdy, polished stand fits any decor and includes wallets, glasses, watches, and more compartments. Easy to assemble, it’s compatible with all smartphones. Not only is it made from organic material, but it’s also packaged in an eco-friendly box, a perfect gift for men who are into sustainability.

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8. Nose Hair Trimmer

nose hair trimmer

Nose hair won’t be a problem anymore if you have this nose hair trimmer at your beck and call. It’s also an excellent, easy gift for men that they’ll undoubtedly use. It’s a versatile 3-in-1 device with attachments for trimming nose hair, ear hair, eyebrows, and facial hair. Featuring a powerful 6500RPM motor and dual-edge blade, it ensures fast, painless hair removal. The USB rechargeable trimmer eliminates the need for AA batteries, offering convenience and portability. Its compact, energy-saving design is ideal for travel. Finally, IPX7 waterproof rating and removable trimmer head make cleaning easy.

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9. Keychain Screwdriver Tool

keychain screwdriver tool

Do you frequently use a screwdriver? Then, this keychain screwdriver tool is a must-have! This key-shaped pocket tool is a 5-in-1 multi-function keychain screwdriver. It comes with a Cross and Flathead screwdriver, 8mm and 5mm Hex socket wrenches, and a bottle opener. It’s compact and versatile, ideal for tightening screws, opening bottles, and repairing various items like snowboards and bikes. Weighing only 2.3 ounces, it’s portable and perfect for outdoor activities. It’s made of durable chromium-vanadium steel, ensuring this tool will last for years!

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10. Universal Socket Tool

universal socket tool

How about getting your male best friend this universal socket tool that makes life easier? This premium universal socket is a compact, well-constructed tool for Father’s Day and other special occasions. Its auto-adjust design fits standard 1/4” to 3/4” and metric 7 to 19 mm screws, nuts, and bolts. It also includes a 3/8″ power drill adapter for easy connection to drills and screwdrivers. Made from high-hardness chrome vanadium steel with 54 Chromoly steel pins, it adjusts to various fasteners instantly. Perfect for home maintenance and DIY enthusiasts, it comes with a satisfaction guarantee and 24-hour customer service.

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