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Top 10 Customer Service Software That All Businesses Need

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Customer service software is a tool that companies collect, organize, and respond to customer requests. They may use it to manage internal communication channels and integrate with external communication tools. Companies usually adopt cloud-based and subscription-based customer service software to enable faster and more efficient customer support. To help you decide what tools to use, here are the top ten customer service software, along with their features and pricing. 

1. Zendesk

Zendesk customer service homepage

Zendesk customer service software enables businesses to establish flawless customer experiences. It allows a seamless flow of communication across channels, resulting in improved productivity and satisfaction of stakeholders. 

Key Features: 

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • Application Programming Interface (API)
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing: 

Suite Team: $49 per user/month

Suite Growth: $79 per user/month

Suite Professional: $99 per user/month

Suite Enterprise: $150 per user/month

Free trial: 14 days 

2. Sprout Social

Sprout Social homepage

Sprout Social is a platform that allows teams to deliver relevant customer support. Its sales, support, marketing, social media monitoring, and engagement features facilitate effective communication across all social networks. 

Key Features: 

  • Reporting and analytics
  • Automation
  • Tracking and reporting
  • Customer segmentation
  • Social media monitoring/management
  • Post scheduling

Pricing:

Standard: $89/per user/month

Professional: $149/per user/month

Advanced: $249/per user/month

Free Trial: 30 days

3. Hootsuite

Hootsuite customer service page

Hootsuite helps teams connect with clients and schedule content in multiple social channels from a secure web-based dashboard. The Zendesk native integration enables Hootsuite to create, review, and update information from various social media channels. In addition, the Hootsuite and Zendesk tandem eliminates the silos between social and support departments. 

Key Features:

  • Automation
  • Tracking and reporting
  • Customer segmentation
  • Social media monitoring/management
  • Post scheduling

Pricing:

Professional: $49 for one user/month

Team: $129 for three users/month

Business: $739 for five users/month

Free trial: 30 days

4. MailChimp

MailChimp homepage

MailChimp helps businesses to create, send, and track email newsletters, event invitations, and registration forms. Teams can customize the emails with targeted customer segments combined with a customer support system like Zendesk Support. MailChimp can act as an all-in-one marketing platform for small businesses.

Key Features: 

  • Tracking and reporting
  • Contact management
  • Landing page and email design tools
  • Automation
  • Social media monitoring
  • Live chat

Pricing:

Free: up to 2,000 contacts

Essentials: $11 per month 

Standard: $17 per month

Premium: $299 per month

5. SurveyMonkey

Survey Monkey homepage

SurveyMonkey is a customer service platform that provides businesses with templates for customer surveys to glean insight into product or feedback and customer satisfaction. With its extensive library of integrations, you can efficiently work this tool into your existing workflow. 

Key Features:

  • Live results tracking
  • Polling
  • Tracking and reporting
  • Image/audio/video file support
  • Email distribution
  • Native integrations
  • API

Pricing:

Basic: Free

Individual Advantage: $32/month

Individual Standard: $99/month

Individual Premier: $119/month

Team Advantage: $25 per user/month

Team Premier: $75 per user/month

Team Enterprise: Contact the sales team for a quote 

6. Slack

Slack homepage

Slack helps internal customers to seek assistance from the HR or IT team from the same communication channel. With Slack’s AI-powered bot, employees can self-serve over Slack at scale. When integrated with customer service software, Slack also enables agents to communicate better with each other when addressing tickets for more streamlined collaboration and faster.

Key Features:

  • Live chat
  • Video conferencing
  • Messaging
  • Native integrations
  • API
  • Community forums
  • Surveys

Pricing:

Free plan available

Pro: $6.67 per person/month

Business+: $12.50 per person/month

Enterprise Grid: Contact the sales team for a quote 

Free trial: 30 days

7. Boss Solution Suite

Boss solution suite homepage

Boss Solutions Suite offers a fully functional ITIL-based help desk software and IT asset management package available on-premise or on the cloud. Their customers include the public, education, and healthcare institutions. Boss Solutions also provides asset, incident, and change management capabilities.

Key Features:

  • Ticket routing
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Automation

Pricing:

Essentials: $19 per user/month

Professional: $39 per user/month

Enterprise: $69 per user/month

Free trial: 14 days

8. Jira Service Desk

Jira service management homepage

The Jira Service Management software empowers IT teams with a modern service desk. It has everything they need out-of-the-box, including ITIL-certified processes. Atlassian developed Jira to remove silos between developers, operations, and IT. Non-IT customer service professionals may feel that Jira’s features are excessive for their needs. If unsure, try JIRA’s 7-day free trial to give you a feel for the software.

Key Features:

  • Ticket routing
  • Live chat
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Automation

Pricing:

Free plan: free for up to three agents

Standard: $20 per agent/month

Premium: $45 per agent/month

Enterprise: contact sales for a quote

Free trial: 7 days

9. LiveAgent

LiveAgent homepage

LiveAgent is an excellent solution for smaller service teams using WordPress. Its extensive library of native integrations allows your team to seamlessly work it into their existing workflows. Likewise, it has native integration for several popular apps for support teams.

Key Features:

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing:

Ticket: $15 per user/month

Ticket + chat: $29 per user/month

All-Inclusive: $49 per user/month

Free plan available but with limited capabilities.

10. Freshdesk

Freshdesk customer service software

Freshdesk helps customer service teams organize collaboration and automation with its interactive interface and competitive pricing packages. Freskdesh offers all the essential features in their more expensive plans, such as team dashboards, social signals, ticket routing, and chatbots.

Key Features:

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing:

Support Desk Plan: Free

Support Desk Growth: $15 per user/month

Support Desk Pro: $49 per user/month

Support Desk Enterprise: $79 per user/month

Omnichannel Growth: $29 per user/month

Omnichannel Pro: $59 per user/month

Omnichannel Enterprise: $99 per user/month

Free trial: 21 days

Conclusion

Figuring out what customer service software best serves you and your team can be daunting. It would help if you found a tool that meets your immediate needs and is flexible enough to cover future needs, all while staying within budget. Take your time to weigh your options and make a wise decision. The service you deliver to your customers is crucial regardless of which software you choose. 

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Technology

Shark Matrix Plus 2-in-1: The Best Robot Vacuum of 2024

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robot vacuum

Robot vacuums stand out as a common element of smart living. This modern chore assistant helps achieve spotless floors at the tap of a button. However, dozens of robot vacuums are available in the market today, making your search for the most reliable device tricky. If you want to own one this year, consider the ultimate cleaning power of Shark Matrix Plus 2-in-1 Robot Vacuum

Shark Matrix Plus 2-in-1 Overview 

shark matrix plus 2 in 1

Source: sharkclean.com

The Shark Matrix Plus 2-in-1 Robot Vacuum and Mop represents an innovative cleaning technology catering to the diverse needs of modern households. This sleek device is more than just a vacuum. It is proof of Shark’s commitment to efficient and innovative cleaning. With features like Sonic Mopping, Matrix Clean, and a HEPA Bagless Self-Empty Base, it guarantees to transform how we think about household chores. 

The product is designed to work on various surfaces with precision and care. The Sonic Mopping Technology can tackle even the toughest dirt and stains gently and effectively. It uses a vibrating cleaning pad that mimics the motion of hand scrubbing. Coupled with the Matrix Clean system, it provides deep cleaning, ensuring no dirt, pet hair, or dust is left behind.

The Shark Matrix 2-in-1 does not just clean floors; it understands them. The Home Mapping technology feature creates a detailed map of your living space, ensuring every corner is covered and cleaned efficiently. It allows users to choose specific rooms for cleaning or set no-go zones, providing complete control over the cleaning process. 

Likewise, it offers a powerful solution for households that worry about pet hair and other allergens. Its HEPA Bagless Self-Empty Base catches and contains 99.97% dust and allergens, helping you achieve a healthier living environment. In addition, the CleanEdge technology tackles pet hair, making this robot vacuum an ideal choice for pet owners. 

But wait, the features don’t end there. The Shark Plus 2-in-1 is WiFi-enabled and compatible with Alexa for voice commands and remote control via an app. So, even if you are away from home, you can let your intelligent chore assistant make your home spotless. With a few taps on your smartphone, you can start, stop, or schedule cleaning sessions. 

Shark Matrix Plus 2-in-1 Technical Specifications 

shark matrix plus 2 in 1

Below are the detailed specifications of the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop

Special Features: 

  • Self-emptying Base that can hold up to 60 days of dirt and debris 
  • Reliable HEPA Filtration that captures and traps 99.97% of dust and allergens

Brand: Shark

Model Name: Shark RV2610WA

Unique Feature: High Precision Sensors, HEPA Filter

Color: Black/Silver

What’s Included in the Package: 

  • Shark Matrix Plus 2-in-1 Robot
  • XL HEPA Self-Empty Base
  • 1 Filter
  • 1 Side Brush
  • 2 Microfiber Reusable Mopping Pads
  • 12oz. Starter VACMOP Cleaning Solution

Features: 

  • Tackle Stuck on Stains. The Sonic Mopping scrubs hard floors 100x per minute. Start Matrix Mop in the app to get 50% better stain cleaning in targeted zones for extra deep cleaning. 
  • Self-Cleaning Brushroll. It thoroughly cleans carpets and directly tackles hardwood floors, effectively removing debris, hair, and dirt from every surface in your home.
  • Precision Home Mapping. 360° LiDAR vision accurately maps your home so your robot can methodically clean. The device can also detect and avoid objects in its path, day or night, and adapt to everyday changes in the home.
  • Ideal for Homes with Pets. With powerful suction, sonic mopping, and Shark’s self-cleaning brush roll, the robot quickly picks up pet hair and eliminates stuck-on pet messes.
  • Ensures No Spots Missed. The robotic vacuum cleanses in a precision matrix grid with Matrix Clean, taking multiple passes over dirt and debris. The Shark RV2610WA delivers 30% better carpet cleaning versus the RV2610WD model.
  • Self-Emptying and Self-Charging. It has a storage capacity for up to 60 days of dirt and debris, and its bagless base eliminates the need for additional disposal bags. With the Recharge & Resume feature, the robot automatically recharges and resumes cleaning from where it left off.
  • Incredible Suction and Sonic Mopping. The device serves as a powerful whole-home vacuum for carpets and floors, with the added convenience of emptying its dustbin. Additionally, it functions as a potent vacuum that simultaneously sonic mops hard floors. The battery life extends up to 60 days.
  • HEPA Filtration and Anti-Allergen Seal. The True HEPA filtration captures and traps 99.97%* of dust and allergens, reaching as small as 0.3 microns, all within the base.
  • Cleans Edges and Corners.  The CleanEdge Detect technology uses blasts of air and corner recognition to effectively remove debris. This innovative feature pulls debris into the cleaning path, resulting in 50% better edge cleaning compared to the RV2610WD with CleanEdge turned off.

Pros: 

  • Accurate and fast mapping
  • A self-emptying base is reliable and convenient
  • Smartly avoids collisions and stuck wheels
  • Don’tWon’t leave wet floors a sopping mess

Cons: 

  • Tend to be too noisy for nighttime operation

Conclusion

If you’ve had poor experiences with vacuums wanting to switch or are a beginner, the Shark Matrix Plus 2-in-1 is the best option. Overall, the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop RV2610WA is a marvel of cleaning technology, designed to make life easier and homes cleaner. 

It’s not just about the innovative features like Sonic Mopping or the HEPA Bagless Self-Empty Base. It is how Shark Matrix Plus 2-in-1 integrates these fantastic features to provide a seamless and efficient cleaning experience. Everything about the Shark Matrix Plus is crafted to enhance your cleaning routine. For those seeking a futuristic, efficient, and powerful cleaning companion, the Shark Matrix Plus is a clear choice. 

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Lifestyle

Eight Sleep POD Mattress 2024 Review

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eight sleep pod mattress

The Eight Sleep POD Mattress has plenty of unique features that would grab the attention of anyone looking for better sleep. And if you’re a tech enthusiast, you’d also want to explore its cutting-edge attributes. Promising to revolutionize rest and relaxation, let’s take an in-depth look at this marvel of a mattress.

Key Features

person using a smartphone

The Eight Sleep POD Mattress has the following features that would excite any tech enthusiast or someone simply looking to sleep better:

  • The Intelligent Sleep System: this technology aims to provide cooling and heating regulating features to give you optimal sleep.
  • Active Grid: this is Eight Sleep’s dynamic support and pressure relief feature for a more restful sleep.
  • Sleep Tracking: tracks your sleep, health, and environment.
  • Smart Home Integration: this feature lets you personalize your sleep experience through compatibility with other home devices.
  • Smart alarms: enables you to customize a chest-level vibration-based alarm on both sides of the bed without disturbing your partner.
  • Luxurious Build: aside from its incredible technology, the Eight Sleep POD Mattress has a multi-layer construction that provides support and pressure-relieving comfort. Plus, it looks classy, elegant, and sophisticated.

Support and Comfort

While the comfort and support of a mattress are subjective and will depend on personal preference, the Eight Sleep POD mattress is relatively supportive and promotes a healthy spinal alignment. It comes in two versions: the POD mattress and the POD Pro Mattress.

The POD mattress has five layers of memory foam designed for relief and support. It has a top layer that’s soft and conforming and lower layers that offer deeper support and stability. Generally speaking, this mattress is considered medium-firm.

On the other hand, the POD Pro mattress is a hybrid mattress with memory foam, latex, and coils. It gives more bounce and responsiveness than the POD mattress. It also provides good pressure relief and support and is considered a medium-plush type.

The POD cover is another layer of comfort and functionality. It is made with breathable materials with air cells that help reduce pressure points. These millions of air cells contribute to dissipating heat, which is ideal for those who sleep hot.

Temperature Regulation

two people on a bed

With unparalleled cooling and heating capabilities in the sleep industry, the Eight Sleep POD mattress is a blessing from mattress heaven. It automatically adjusts to your ideal temperature throughout your sleep. It is taking sleep optimization to a new level with its intelligent temperature control technology. 

Thanks to its POD cover, the zip-on mattress cover comes with an ingenious “Active Grid.” It is a network of water tubes connected to a central hub that serves as your thermal conductor. You can set your desired temperature for both sides of the bed to provide personalized comfort.

It has adaptive intelligence that tracks your sleep stages and body temperature in real time. It gathers data to adjust the mattress’ temperature throughout your sleep. It provides science-backed optimization to cool down during the onset of your sleep. It gradually warms up toward the morning to promote a deeper and more restful sleep.

The POD copies this natural thermal cycle to give you optimal sleep stages. The POD also considers your bedroom’s conditions and external factors such as temperature and local weather. This ensures that you sleep well despite fluctuations in room conditions.

Sleep Tracking and Insights

eight sleep mattress pod

Many bed brands offer sleep-tracking capabilities, but the Eight Sleep POD mattress goes beyond the basics. It comes with sensors that capture a variety of data, which includes the following:

  • Heart rate variability (HRV): to indicate your nervous system’s health and recovery.
  • Respiratory rate: gives you insights into the depth of your sleep and potential sleep apnea.
  • Skin temperature: can provide you insights into your body’s natural thermal regulation during sleep.
  • Body movement: it tracks restlessness and sleep inefficiency.

The Eight Sleep POD mattress also has an app that provides data on your sleep stages, sleep quality score, trends, and comparisons and will give you personalized recommendations based on these. All these can help you optimize your sleep routine, improve sleep hygiene, track progress, and set your goals.

With all these capabilities, you’ll get more than just statistics. This mattress helps you gain a deeper sense of self-awareness by letting you understand your sleep patterns and how they are connected to your overall health and well-being.

Pricing and Value

mattress and pillow

With all the Eight Sleep POD Mattress’s bells and whistles comes a premium price tag. The POD cover price starts at $2,245 for the Queen size, the POD mattress is around $3,245, and the POD Pro Mattress costs around $3,745. You can also purchase the optional 8+ Pro Membership for approximately $15 to $24 a month if you want to unlock advanced features and data insights.

Pros and Cons

Let’s take a look at the Eight Sleep POD Mattress pros and cons to help you make an informed decision at a glance:

Pros:

  • Advanced sleep tracking features and insights
  • Customized temperature control
  • high-quality mattress
  • Convenience and automation
  • Health benefits

Cons:

  • High price tag
  • additional costs for subscription fees
  • not suitable for all body types, sleep preferences, and budget

Is the Eight Sleep POD Mattress for You?

mattress

This would depend on various factors. Your needs, budget, and preferences come into play to see if this mattress is right for you. You may want to ask yourself the following questions to find out if the Eight Sleep POD Mattress is worth your while:

  • Are you struggling to regulate the temperature when you sleep?
  • Is deep sleep a priority for you? Do you want to optimize your sleep patterns?
  • Will you be comfortable with a high-tech sleep solution with future developments?
  • Have you looked at different alternatives with this type of mattress?

Final Thoughts

If you’re still in the dark about whether to get the Eight Sleep POD Mattress, you may want to take advantage of its 30-night trial period before you make your decision. It is an expensive investment, one that you might want to think about three times over. However, with its fantastic features, this might be the best sleep solution you can give yourself.

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Technology

BobSweep PetHair SLAM 2024 Review

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bobsweep pethair slam

If you want to manifest the saying, “Pet hair, don’t care,” then this BobSweep PetHair SLAM review is for you! Keeping your house clean can be a massive challenge if you have pets that shed. Constantly sweeping up that loose fur can be tiring, that’s why you need help in the form of this hybrid robot vacuum. Let’s find out what it is all about.

Overall Design and Build

bobsweep pethair slam

Looking sleek with its modern design, the BobSweep PetHair SLAM comes in three colors: Jet (black), Jade (green), and Jasper (red). Its dimensions are 13 x 13 x 4 inches, and it weighs 6.5 lbs, with rounded edges that allow it to navigate tight spaces easily. Getting rid of dirt and fur under your furniture is made effortless.

This robot cleaner has a high-gloss black finish with metallic accents, giving it a sophisticated and elegant look. It is made with durable ABS plastic, giving the robot a robust and scratch-free build. This means it can withstand everyday collisions and bumps without breaking, denting, or cracking. Plus, it looks good enough to blend with your home decor.

Its tempered glass top lets you see through the dustbin while the rubber bumper protects it from accidental collisions. It has silicone wheels that give traction on hard floors and carpets. Overall, the BobSweep PetHair SLAM design is a unique marriage of style and functionality.

Performance and Cleaning

bobsweep pethair slam

The BobSweep PetHair SLAM is a lean, mean cleaning machine, thanks to its LiDAR mapping system that creates an accurate map of your home. It promises impressive precision that prevents it from missing corners or getting lost. You can control this via the app by setting “Draw NoSweep™” to avoid areas such as those with delicate vases, rugs, or pet feeding stations.

It has an adjustable suction that provides powerful vacuuming capabilities. Its TurboLift™ Vacuum feature can easily lift fur off floors with its triple brush system designed to capture pet hair, dander, and dust bunnies. Its noise level stays low to keep your home peaceful even at night.

The BobSweep PetHair SLAM has a mopping feature that you can use to clean up light spills and dust. However, this feature is only an attachment, and this robot is primarily a vacuum. For larger spills, you will still need a traditional mopping or deep cleaning.

This robot vacuum also has additional features, which we listed below:

Auto Recharge: you’ll never run out of juice midway through a cleaning session with the BobSweep PetHair SLAM. It is smart enough to monitor its battery levels, so when it is running low, it automatically comes back to its docking station to recharge itself. Then, it resumes its cleaning where it left off. This way, you’ll be sure to get a completed and uninterrupted cleaning, which is especially helpful in larger homes.

Audio Alerts: The BobSweep PetHair SLAM will notify you about its cleaning status, errors, and other functions. You won’t have to second-guess if the cleaning is done or there are issues.

Large Dustbin: you won’t have to frequently empty the dustbin, thanks to its large capacity.

Stair & Obstacle Detection: the Bob is equipped with advanced sensors that help the robot identify stairs and other obstacles to prevent falls and bumps. 

Drak Carpet Cleaning: BobSweep has a feature that uses cleaning algorithms to automatically adjust the power suction to clean carpets without damaging their hairs. You no longer have to worry about dark carpets fading or wearing away.

The BobSweep PetHair SLAM App

bobsweep pethair slam app

The BobSweep PetHair SLAM has its own app that you can use to control and monitor your robot vacuum. It has a clean and intuitive interface that displays the robot’s status, battery level, and a map of the cleaned areas. You can also schedule cleaning sessions via the app with just a few taps to create your desired cleaning routines.

In addition, you can also start and stop the cleaning process through the app. It also integrates with smart home systems such as Google Assistant or Amazon Alexa. When you connect Bob to Wi-FI, it can identify different rooms and map areas of your home at first glance. 

Maintenance and Battery Life

The BobSweep PetHair SLAM has an impressive battery life. It lets you clean your homes for up to 120 minutes on a single charge. This means uninterrupted cleaning as it covers a wide range of floor space. This is the ideal robot for large spaces with multiple pets.

Recharging is also easy as you only need to place Bob on its docking station, and the magnetic connection will do the rest. You only need to wait around 3 to 4 hours for the robot vacuum to fully charge, which you can monitor through the app or the cleaner’s LED indicators.

Furthermore, maintaining the BobSweep PetHair SLAM requires no complex rules and tedious work. You need to empty the dustbin after cleaning and clean the filters weekly with warm water and a gentle detergent. You should also remove the brushes and wash them, although less frequently, especially if they get clogged heavily. Replacing the filters and brushes every 6 to 12 months is also recommended, depending on your usage.

The Pros and Cons

bobsweep pethair slam

The BobSweep PetHair SLAM is an efficient robot vacuum cleaner. However, it also has its downsides. Here is a list of its pros and cons:

Pros:

Powerful cleaning capabilities: LiDAR mapping, triple brush system, 2x boosted suction power, can handle both hardwood floors and carpets.

Smart features: intuitive Android/iOS app for monitoring, scheduling, and other controls.

Convenient features: long battery life, audio alerts, auto recharge, and large dustbin.

Compact size: easy maneuverability, can clean tight spaces easily.

Cons:

High price: on the expensive side compared to other robot vacuums in its category.

Mopping limitations: effective for light spills only

Maintenance: requires regular maintenance, such as bin-emptying, which is automatic for other robots.

Conclusion

The BobSweep PetHair SLAM is an effective robot vacuum perfect for homes with multiple pets. Whether you have dogs, cats, or ferrets, you’ll love this vacuum’s impressive features.

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