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Popping the Bubble: How to Escape the Social Media Echo Chamber

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This past election has left most millennials in a cloud of surprise.  I know that on my own Facebook news feed there was a very anti-Trump/pro-Bernie vibe.  In the months prior to the election, my outlets for social media were bombarded by very specific opinions against the reality TV billionaire.  All I heard were calls to “feel the Bern”.  To me, and I think to most people my age, it appeared unanimous that Trump would lose.  However this was not the case.  So what happened?

One issue with social media is that it’s prone to creating echo chambers: places where our ideas are reaffirmed by the consensus of our networks.  Don’t like one particular friend’s libertarian view?  Easy.  Unfollow them.  This ability to unfollow, paired with algorithms that curate content towards to your taste depending on what you like/react to, creates the walls that seal us into comfort zones with like-minded people.  It traps us into a biased reality; a bubble that prevents us from ideas different than our own.  Here are three simple ways to combat the bubble, and allow for the diffusion of ideas.  No one’s saying it’s easy, but those who do are the guardians who keep the dialogue open during difficult times and with controversial ideas.

Actively like and react to diverse new sources and pages

Much of the power and control that users have over their social media is in curation.  Your feed is curated according to the content you interact with.  Simply being aware of this fact can make help make you more conscious about how and what appears in your feed.  If you’re not seeing a lot of diversity in content, maybe try interacting with new stuff.

Watch out for confirmation bias 

Does it always sound like you’re right?  When you log onto your Facebook, does every status update and shared article resonate with your own beliefs?  It’s easy to be drawn by the gravity of people who support your ideas, but to keep an honest perspective on the state of the world, you need to balance out what you expose yourself to.

A wise person once said to me “you like that author’s opinion?  Then try reading their opposer’s book.”

Never Unfollow

The “unfollow” feature is meant to be used in times of dire offense.  It’s understandable that a person be unfollowed because they are insulting or harassing.  The problem is that in some subjects like politics and religion,  people can resort to both of these behaviors.  Because people tend to hold political and religious beliefs close to their hearts, opposing views often respond with even more hostility.  Usually in these cases people unfollow not because of the idea itself but because of the primitive and often negative ways people try to convey them.

What makes unfollowing such a bad option is that it closes the dialogue between big contrasting ideas.  If you unfollow a friend who disagrees with you, you’re basically choosing not to hear their side.  Does doing this really make you the bigger person?  When we choose to stop the flow of information, we are also choosing to remain within the bubble.  Break free by practicing these three simple guidelines.  Humans aren’t always the best at communicating, but at least keeping an open ear and an open heart leaves the door open to a more harmonious reality, one that actually reflects the ideas of the world, and the people who hold them.

 

 

What's up!? I'm Katrina. I'm wandering, collecting, witnessing and learning. I'm drawn to all things found at the intersection of art and technology. If I could go back in time, I think I'd be best friends with Mark Twain, Nikola Tesla and Cleopatra. When I'm not obsessing about the human endeavor or the nature of time, I'm probably cooking or dancing.

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Working With An Agency? They’re Probably Outsourcing To These Startups

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Agency team sitting at desk planning strategy

Have you ever wondered if the agency you hired is secretly outsourcing the work?

As a digital publication, we’ve hired countless agencies to help code, design, market, and launch products for us. We usually have a Project Manager from their head office as our point of contact. But we’re never sure who is completing the work. Where are they outsourcing them to?

As curious journalists, we decided to find out. For an entire month, we created a fake agency called Flower Pot Media LLC. Then we joined various Facebook groups, forums, private Google groups, and subreddits to chat with fellow agencies. We also interviewed a handful of employees and subcontractors who frequently work with creative firms to learn more about how agencies operate. It wasn’t easy to get people to cough up where they’re outsourcing to, but we eventually got a list of names. And to our surprise, the same few companies keep popping up.

Our goal isn’t to expose agencies or reveal how they make money. If you don’t have the organization or leadership required to manage a campaign, then you’re better off hiring an agency. But if you want to save some money AND are willing to put in the time/energy to coordinate, manage, and execute a campaign yourself, then this list is for you.

Content Fuel (Blogs/content)

Content Fuel landing page

As a writer myself, I know how tricky it is to hire GOOD writers. There are plenty of writers who will produce junk or just “spin” content for $5/hr or $10 – $25 per article for you. None are agency-quality or anything you’d want on your website.

After a bit of digging and asking around in the forums, many of our friends say they’ve either used or are currently using Content Fuel and have a great experience, mainly with the quality of their writers.

Content Fuel is a startup that provides unlimited content writing at a flat monthly rate. The main selling point is that their writers are damn good writers. From my experience, their level of writing qualifies for anywhere from $25 – $50/hr or $500 for a 1000 word article. For the price, I’m not entirely sure how they’re able to afford that kind of talent.

Another nice perk of Content Fuel is that you don’t need to manage the writers. If a writer doesn’t work out, you can instantly request for another writer to be assigned. This saves time, as Agencies often have to manage freelance writers, and that can be time consuming and exhausting.

Penji (Graphic design, Illustrations, Ads, Web/App designs)

Penji unlimited graphic design landing page

We found Penji because their salespeople are constantly writing in all of the forums and private groups. But they weren’t there to sell. Instead, they just help answer everyone’s questions, which we thought was a very smart sales tactic.

Penji uses an on-demand and unlimited service model that agencies often take full advantage of. Similar to Content Fuel, you can submit as many design projects as you want for your clients. Their team of on-demand designers gets to work. And instead of getting billed per project ($300-$500/project adds up), Penji charges a flat monthly rate every month regardless of usage.

We used to hire a local design agency to handle all of our design tasks. We were billed for every project, every revision, and paid an hourly rate of $75/hr. Our monthly invoice was anywhere from $4000 – $6000.

Curious to see if the rumors were true, we signed up. In the first month, they produced 33 completed designs for our team ranging from banners, infographics, and social media posts. We paid $698 for what could’ve easily been an $8000 invoice from a local agency or freelancer. True to their promise, they didn’t charge us extras for revisions or any overage.

We especially like their dashboard. It’s easy for agencies to manage their client’s projects. You can create a brand profile for each client and upload all their logos and brand materials. And any time you need a design job done for that client, just select the brand profile and Penji’s designers will have everything they need to get to work. They were lightning fast. Everything we submitted, they turned around in less than 48 hours. Quality was either the same if not sometimes even better than the agency we hired. Overall, we can see why agencies outsource to Penji.

Upwork (Coding)

Upwork.com

Upwork is a great place to outsource programming and coding work to. You’ll find developers from India, Pakistan, Ukraine, and many other countries from around the world. Rates are relatively cheap, from $5/hr for entry-level developers to $35+/hr for more advanced talents. You can also hire a group of developers/agencies directly from Upwork.

We hired a local agency to code our website (ownersmag.com), however, at times it felt like we were actually communicating with someone from India. It wasn’t a problem for us, because the communication and work were good. But we did wonder how much we would’ve actually paid if we were to go directly to the source.

One caveat you should note is that, unlike Content Fuel and Penji, you’re doing the hiring and managing on Upwork yourselves. Content Fuel and Penji does all the hiring, managing, and finding the talent for you, so it’s pretty hands-off. Meanwhile, on Upwork, you need to post a job, interview the candidates, pay them yourself, and also be up at night to collaborate with them. Keep that in mind, as that level of management alone can be worth hiring an agency for.

The Hoth (SEO)

As a publication, we don’t need to hire an SEO agency to help us rank. However, many of our sponsors and advertisers do. The Hoth is a one-stop-shop for white-labeling SEO services. They offer an internal platform for agencies to keep track of and manage the client’s SEO progress. They handle white-labeled reporting too, so you can send branded reports for an added touch.

Many agencies we spoke to use The Hoth as a reliable 3rd party service to help their clients’ SEO campaign succeed. They’ve been around for a while and although the SEO white-labeling space is fairly competitive, they stand out as one of the more reliable services.

Conclusion

Don’t go firing your agency and try to do things yourself just yet, that might not be a good idea. The real value of an agency is its ability to coordinate, communicate, manage, plan, and execute a successful campaign for you. And that often requires many hours, phone calls, and meetings, which is exactly what you’re paying for.

Agencies outsourcing the workload is completely normal. As a matter of fact, it would be unusual for an agency to do everything inhouse themselves. So before attempting to take over the work yourself, make sure you have the capacity and coordination to manage everything.

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Should You Get a Website?

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Nowadays most established businesses have websites, however more than 75% of businesses out of 22.5 Million registered businesses in the U.S still don’t have websites.  So is it really essential if most businesses seem to be doing alright without it?  There are 2 school of thoughts when it comes to this subject.

YES: Your business is your website

Most modern businesses that have been started and ran by millennials are gungho about having a strong web presence.  Their demographic tends to rely on online and social media searches and interests.  The philosophy here is simple, if you have a website, you can be found.  If you don’t have a website…well, you can’t be found.  So modern business owners rely on their website as a primary source of generating new leads and acquiring new customers.

NO: Good Service/Product is the best practice

More traditional business owners tend to rely less on websites, as their business may have been started long before the web revolution, and they tend to be smaller businesses and more localize.  Their philosophy is nonetheless, true.  By providing reliable and trustworthy products and services, they’re able to maintain a consistent staple of customers day in and day out.  However the downside to this practice is it can’t be scaled easily.  As you’re only as good as the locals around you.

No Website is better than a BAD Website

A better question than whether or not to have a website is whether or not it’s worth having a BAD website.  An out-dated and unresponsive website nowadays in 2016 will appear old and neglected, often times even hurting the business.  Locals will still visit your business, however having a poor web presence could deter prospects.

 

Conclusion?

It’s definitely worth getting a website for your business, however you need to make sure that you’re doing yourself a favor by making sure your web presence best represent your business.

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Marketing Lingo you need to know for 2020

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7 Marketing Lingo you need to know for 2020. If you own a small business, chances are you’re wondering how you’re going to market yourself.  Looking online you’re going to find quite a few article and resources for marketing, most of them coming from marketing company themselves.  Give or take an hour of research and you’re pretty much ready to quit because there are too many options and because you’re not a part of the marketing or digital marketing world, all the lingo being used such as SEM, SEO, Digital Marketing, etc. becomes overbearing. That’s ok, we’ve created a short guide for you to follow that will help you better understand the world of Digital Marketing. These are the essential keywords and lingoes in digital marketing that you’ll need in order to navigate marketing information.

SEO (Common marketing lingo)

The first is the most common marketing lingo. Search Engine Optimization.  This is a service that many digital marketing agencies provide to help get more people to come to your website via an organic search result.  When someone online searches for a keyword that your business represents, your website will come up on the front page.  They will then click on your link and be directed to your website.  This doesn’t guarantee business, but it does increase the likelihood of you getting more leads and sales.

SEM

Search Engine Marketing.  This service is similar to SEO because it relies on you getting good rankings on the 1st page of Search Engines.  The difference is that SEM depends heavily on paid advertisements to get you there instead of appearing there organically.  Do you know those ads on the top and on the side?  Those are probably the works of an SEM Campaign. Learn more about Search Engine Marketing here. 

PPC

Paid Per Click.  How SEM does it’s work is through a Google service known as Paid Per Click.  This is where you pay Google to place your business on the front page in the form of an advertisement.  Whenever someone clicks on the advertisement, you pay Google a small fee (anywhere between 50 cents to $20 depending on keyword and competition).

SMM

Social Media Marketing.  The goal for this is to deliver traffic to your website via Social Media.  Depending on your business certain social media platforms may be better suited for you.  A clothing/retail business may benefit more from Instagram and Pinterest than Twitter for example. Learn how to maximize your social media’s effectiveness here. 

Digital Marketing

Digital Marketing is a broad spectrum of online marketing services.  Typically a Digital Marketing campaign will include more than one services to accomplish a goal, whether it be branding or simply more traffic and customers.  Digital Marketing can include SEO, SEM, SMM, PPC, and many other online-related marketing services.  Typically it doesn’t include direct mail, billboards, or bus wraps.

CPC

This marketing lingo stands for Cost Per Click and is most common with Google’s Pay Per Click model. However many other advertising platforms also utilize CPC to determine the effectiveness of a campaign. Cost per click simply means how much does it cost you every time someone clicks on your promoted ad. Usually, you want the CPC to be low, that way you won’t have to pay more for people clicking on your ads.

Conversion

This is a confusing marketing lingo because it could mean a lot of things. Conversion could mean the rate at which someone goes onto your website and then converts to become a customer. Your formula would be Sales conversion / Visitors. However, Conversion can be something completely different if you’re advertising on Google, Facebook, or Instagram. Conversion doesn’t mean sales on your website, it could mean simply someone converting and eventually browsing to the desired page on your website, however not necessarily making any transaction. Learn about social media conversion here. 

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