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Things To Say To Encourage Your Team

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Most people need validation at work. They do not only want to be heard, they also want to know that their contributions are being noticed and they are not taken for granted. This is not because they want attention. Employees need to know that they are relevant and making a contribution to the company they serve. As leaders, we know that a business or company cannot get anywhere without good people. Therefore, keeping them motivated is a leader’s job. Here are some things you can say to them to encourage and motivate your team.

I Understand

A conversation that has the phrase “I understand” demonstrates that the leader is listening to team members. This phrase starter is great because it means that you are validating their needs, feelings or proposals. Using this phrase demonstrates good communication technique and your team will appreciate being heard.

I Trust

Let your team know that you need them and you need their help too. People need space to be creative or use their talents to make accomplishments and contribution. Encourage them by telling them what your goals are and then give them space to that will lead to the desired results. By letting them be creative, you are letting them shine and telling them that you trust them.

I Respect

Respect requires more than lip service but using this phrase starter can help confirm that we respect each other as team members. Use this phrase to highlight a behavior or thinking that you value. Use this phrase to share to your team what you care about so that team members will gain insight to what you value and repeat the behavior in the future.

I Have Time For

Using this phrase during conversations convey to employees that they matter to you. When you tell your team that you have time for what they want to do, you are getting big leadership points. You are telling them that you have time because they matter.

What Do You Think?

It might surprise some employees, but team leaders do not always have the answer and it is not their job to come up with all the answers. Leaders do not withhold answers because they want to. Sometimes, asking team members what they think can lead to better answers, innovation and creativity. When a leader asks a team member what they think, they are prompting critical thinking and encouragement to provide input. By asking these questions, team leaders are developing a culture of trust.

Thank you for/I appreciate you for

Thanking is easy enough but some leaders are not specific on what they are thankful for or what they are appreciating. Feedback is the best when it is specific, timely and actionable. Be sure to say “thank you for (fill with specific behavior or result). Give your thanks you as soon as possible to encourage the team by reminding them why or how that behavior benefited the company or strategy.

How Can I Help You

Supervisors or leaders should not assume that staff will approach them when they need help. Leaders should make it clear that they want to help and asking for help should not be viewed as a weakness. As a leader, you should be up front in the willingness to help team members to foster a culture of learning. It is also a good idea to create an environment where people who ask for help are praised. A leader who is willing to help knows and shows the value of teamwork, solidarity and learning.

Lifestyle

Things You Should Never Say During A Presentation

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Many people have cold feet when they are asked to present something in front of a live audience. A sales presentation is a make or break situation for the companies. An excellent presentation can bring in a lot of new prospects for the company. Similarly, a bad presentation can also sour the relationship with an eager prospect. Public speaking is intimidating, but you can avoid the common mistakes and make a mark as a public speaker. You should be calm, confident and organized during the presentation. Here are some points you should remember during a presentation

“Hello! Can everyone hear me?”

You can feel very nervous before your presentation, but do not begin with this question. It is your responsibility to check the audio, but try to arrive early to check everything. When you are speaking at a large conference hall, the chances are high that someone has already checked the audio-visual facilities. Take a deep breath and smile at the audience. Begin with full confidence.

“I’ve got a lot of information to cover, so let me get started.”

This statement can make your audience lose all interest in your presentation. People believe that longer presentations are boring. Starting with this statement assumes that it’s going to be a long boring lecture instead of a captivating presentation. If your presentation happens to be long, do the work to shorten it in advanced, and come prepared to give a more condensed presentation without losing the overall message. 

“I’ll keep it short”

This is a promise no one keeps. You should not use this statement before the presentation. Your audience comes to hear something promising and get inspired. It does not matter if your speech is long or short. When you say “I’ll keep it short”, you’re also underselling your ability to maintain your audience’s attention. 

“I did not have much time to prepare”

You should not begin your speech with an excuse. People in the audience look forward that the presentation will be a well-prepared one. They invest their time and money to be prepared for your presentation. It’s only fair that you should be prepared to present. 

Fillers

Never use the words like “Umm”, “you know” or “like” in your presentation. Your audience will assume that you are not confident about what you are saying. The fillers in your speech can distract them from the main point of the presentation. If you need to think about something, you can take a short pause in between.

“In Future, we plan to…”

Never reveal anything about the products that is still under production. Make public announcements of your new products and offers. Your audience expects detailed information of your new and ready products. If you have something exciting on the way, wait for it to actually be ready to start talking about it. 

“Avoid reading through the pages”

Do not just read aloud the pages or slides. This can turn the session dull for your audience. Try to present your points in an interesting way. You can begin with a small story or show some examples.

“I’ll get back to that later”

The audience is always eager to interact with you. They can ask many questions after your presentation. Do not avoid their questions. It leaves a bad impression on your audience. Try to answer their questions politely.

“I guess that’s it”

You should not end your presentation with this statement. Prepare your speech in such a way that it becomes obvious it is the end. Your transition to your next point should come naturally.

Make your speech fit in the given time-slot. Do not come underprepared and prolong your speech. You should not completely depend on the prepared write-ups or slides. Try to conclude it with some interesting information. Keep some time to interact with the audience, but do not get stuck with irrelevant points or questions.

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Business

5 Ways To Break A Bad Habit

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We all have bad habits whether it is biting finger nails when nervous, smoking, or gambling. The bad news about bad habits is its ability to impact relationships, happiness, and health. Many people want to kick their bad habits, however not many of them succeed in doing so. In order to successfully overcome bad habits, the first step is to develop insight in their origin. Once you know what is causing these bad habits, it will be easier for you to control these triggers, and you will be one step closer to kicking these bad habits forever.

Decide That You Can

If you have a bad habit like being chronically late you need to acknowledge that you have this bad habit and decide that you can kick it. Being totally committed to changing yourself is the first step to success.

Learn What Is Causing This Bad Habit

Learning what causes a bad habit is one of the ways to kick it and know how to avoid it. Take a good look into what is causing the habit. Take being late for example. Is it because you forget to set the alarm or maybe you stay in bed even if you’re already awake? By figuring out what is causing your bad habit, you can work out how to manipulate the situation so that your behavior is different. Take a look at the “reward” for your bad behavior. Do you like the excitement or attention when you are late? If this is the case, maybe you can figure out ways to get noticed or to become excited over something else.

Set Reasonable Goals

For those who are chronically late, being on time the first time after deciding you want to change can be very hard. It is better to set reasonable goals so that you can slowly work towards achieving bigger goals. If you want to start arriving on time, it would be unrealistic for you to set being on time the first day after setting the goal. For those who are chronically 20-30 minutes late all the time, set a more realistic goal of being “only” 10-15 minutes late for the first few weeks and then gradually lessening the minutes until you get into the habit of being on time.

Measure Progress

One of the ways to keep motivated is by seeing how far you have come to reach your goal. Seeing your progress will keep you inspired and work harder to achieve the ultimate objective. For those who are chronically late you can keep tabs of your lateness by taking note of it in a journal or calendar. You might not experience progress immediately so it is important not to get discouraged but to keep on moving forward.

Additional Support

Lastly, find somebody who will support you and help you kick your bad habit for good. For those who are always tardy perhaps you can get a co-worker to cheer you on or remind you to get going if you’re slacking off on a project again. Ask family and friends to help you by telling you it’s time to get ready for an appointment right away lest you be late. Support groups like Alcoholics Anonymous and Weight Watchers are testament to the fact that it can be hard to do it alone and that you don’t have to.

Aside from negative impact on relationships and work, bad habits can also shorten your lifespan. Eating junk food and not exercising can cause various diseases that can affect health and longevity. Smoking, drugs and alcohol can cause a myriad of health problems and gambling can jeopardize family land financial security. Some bad habits need professional help to totally eliminate however, following the above stated examples can give you a head start in getting rid of them.

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Sales

Preparing For Sales Calls

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Preparing for sales calls. This fear of sales calls usually stem from being rejected. Nobody likes to hear a no, even if you’re trained to handle this kind of job. If you’re brave enough to put yourself in a position of being rejected, you will find long-term rewards, especially if you are prepared for the job. Here are some points to consider when preparing for a sales calls.

Personal Greeting

When calling a potential client, be different and come up with a personal greeting. There are agents that simply say “hello” and dive down to their speech. If you’re the client, calls like these are annoying. To avoid offending a potential client, be courteous and greet them professionally. Start your call by saying “Good morning Mrs. Smith” to set the tone and keep your customers at ease.

Introduce Yourself

When making sales calls do not forget to introduce yourself before launching into your spiel. Do not go into details yet. Mentioning what your company does immediately will give clients opportunity to decline your services. They might say that they are happy with so and so company, and you will not have a chance to tell them why you could be more beneficial to them.

Say Thank You

Always thank the receiver of your sales calls for talking to you. Express gratitude by saying something like, “Thank you for taking my call. This won’t take much of your time and will only take a moment so that you can get back to you busy schedule.” Saying thank you shows you know their time is important and recognize they are busy.

Purpose

State the purpose of your sales calls. Remember that you don’t want to waste time, because clients are busy like you. The best way to state your purpose is by asking a question. “What if I can tell you that we can cut your expenses to help you double your profit? Would you be interested in learning more?” Questions like these are more likely to get a yes.

 Set Up A Meeting

At this point you are ready to set up a meeting or teleconference, so you can do your presentation. If the receiver is interested, be prepared to do it over the phone.

For a face-to-face meeting, offer them 2 alternatives. For example, say, “Mr. Jones, can I drop by your office at 1:30 this afternoon to discuss this further, or how does tomorrow at 10 am sound?” By giving them alternatives you control the time of the meeting. Do not ask, “When are you free?” This will give them time to stall and you might never get that meeting.

Say Thanks For Time

End the sales calls by thanking them for their time and upcoming appointment. Reconfirm the date and time. Ask for directions if you have to. Give them your contact info with the best time to reach you in case they have something to share.

Follow-up

If your meeting is days away, email a follow-up to confirm date and time. Follow the same if the meeting is tomorrow. Keep your follow-up upbeat and concise.

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