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How To Say Thank You To Customers Without Sounding Desperate

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Making your customers feel appreciated without sounding creepy and desperate can help your business stand out from the competition. According to research a simple “thank you” makes customers spend more and employees accomplish more. Vendors also pay on time if you thank them regularly. To Reference Gary Vaynerchuk’s acclaimed book, “The Thank You Economy”, “the companies that can figure out how to mind their manners in a very old-fashioned way — and do it authentically — are going to have a prayer of competing in business”.

So how do we harness the power of Thank You? Here are some great examples on how to thank your employees, suppliers and customers all year round:

Be Sincere

If you don’t mean it, don’t say it. Saying thank you after a purchase can make customers feel appreciated. The same is true when you say it to employees who do a good job. However, if you go say thank you to everybody over every little thing then it might sound phony. Customers and employees know when you’re being sincere or not. Your appreciation has to be heartfelt or else it won’t work.

Add Real Value

Customers are what make businesses successful. If you don’t have customers then you don’t have a business. To make them feel appreciated, thank them by hosting a customer appreciation day or something similar where they get big discounts or giveaways for loyal customers. This should not be your typical 5% off on selected items or free shipping for $50 and up. This should be an all out thank you event where you give big discounts or offer free shipping for all online purchases. Why? Because sometimes words aren’t enough.

Personalize It

Loyal customers should be appreciated personally. Sometimes, when you say thank you regularly, it becomes automatic so there’s really no distinction between your loyal customers and walk-ins. Make your loyal fans feel appreciated by saying thank you personally. You can send them hand-written thank you notes instead of the usual thank-you-for-patronizing-us-email. A personal touch says that you took the time out of your busy schedule to write them a note to convey your sincere appreciation.

Think Outside The Box

Sometimes, a note just won’t cut it. You need an edge not only to show appreciation but to differentiate your business from other businesses that say thank you too. Instead of sending them the usual thank you note or package, think outside the box by sending them geo-specific gifts. If you’re from Wisconsin for example, send them a selection of your state’s fine cheeses for those in California, locally grown wine from Napa Valley. When you send unique thank you gifts, your customers will remember you when it’s time to take out their wallets.

Thank Angry Customers Too

Angry and disgruntled customers took time to call you to complain and tell you why they’re angry or dissatisfied. You can either feel embarrassed because you were unable to satisfy them or take their complaint as feedback so you can do better next time. Some customers who complain mean that they are still willing to do business with you if you are able to fix the problem. Therefore you should thank them for the feedback and their input on how you can avoid making the same mistake in the future. A complaint is an opportunity to improve relationships and win your customer back. Instead of looking at complaints as something negative; look at it in an opportunity to make things right.

Some of your most loyal customers are not only customers. They are also your brand ambassadors, online sharers, followers and fans. They have the power to recommend your business or tear it down. Showing them appreciation no matter how small can go a long way and can help you interact with customers and get to know them better. Saying thank you can help you stand out and get repeat business.

Business

Ways To Drive Traffic To Your Blog

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We’ve all been there before. We hit publish on our latest blog and wait for the avalanche of comments to come in, except they don’t. When this happens we can’t help but ask why. Before you lose your blogging confidence, here are some ways to drive traffic to your blog.

Share More Than Once

Most of us share our blogs across social media a few seconds after we hit publish. While this is sound strategy, there might be some people you missed during the first blast. To avoid too many people from seeping through the cracks, share your blog more than once. In fact, Garret Moon co-Founder and CEO of CoSchedule suggests that companies do not share content nearly as much as they need to. According to him we have a mentality of “share once and forget”.

A better solution is to share the same blog multiple times depending on the platform. For example, you might want to share a blog across all your social media accounts the moment it is published. Two hours later, you can share again on Twitter, the next day on Google+ and Facebook, next week on Tumblr. Some marketers think that this is spammy, but nobody really pays attention what you do online and this is just a way to make sure that nobody misses anything.

Leverage Twitter

Twitter is a great platform to make blogs go viral. Here are some things to do right away:

  • Complete your Twitter profile, avatar and header image.
  • Tweet on a regular basis, at least once a day.
  • Retweet interesting and related tweets from other members.
  • When sharing a post, make sure to include an image. You can use Twitshot to make things easier.
  • Always use a hashtag (#) when tweeting.

Optimize your Tweet text too. The best practice is to put the post title first followed by the URL and your Twitter handle. This optimized Twitter text will encourage users to click on the link and to follow you at the same time.

Get Influencers to Blog For You

Gain credibility and possibly followers by getting social influencers to blog for you. This means reaching out to people in your niche with the biggest followers and then asking them to contribute to your blog. By getting these guys involved, you get exceptional content while accessing a powerful distribution channel in the form of the contributor’s network. Unless your blog is super-prestigious, you might need to pay these influencers, but it is a good way to improve blog readership.

Include Visual Content or Videos

There are many studies suggesting that blogs with videos or images, especially infographic, find better engagement and more shares. Taking time and effort to add them to your blog can greatly impact traffic and readership.

Send Link To Relevant People

Send your blog to people or organizations that might be interested in what you have to say. Messages like “I recently published a blog on the impact of social media on entrepreneurs and thought you might be interested.” Offer to reciprocate so that your offer becomes tempting. Sending out your blog gives you the potential to expand your network while driving traffic to your blog.

These tips are not a substitute for good content but these strategies are simply about squeezing some more so that you end up with even more traffic. So make sure you have great content that has always has SEO in mind to drive more traffic to your blog.

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Business

5 Ways to Attract More Business

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In this competitive era where every business is facing deep competition, it is essential to project a differentiating factor and adopt latest techniques for attracting more business to your business. It is often the failure of planning that leads to collapse and shut down of businesses. You need to have a proper strategy that can build a reputation of your business in the market. To run smooth and successful, have a prior construction of successive plans to target the potential customer base.

Here are 5 techniques to improve your business prospects.

Genuine Value

Be specific about the services or products that you offer so customers are not misguided. By going through the information that you provide, the targeted clientele must be able to understand the quality of your product or service offerings. Having a differentiating factor and projecting it effectively is essential to grab those choosy eyeballs of potential customers. Setting clear expectations and delivering the best within the deadline is the best way to retain customers and grow your business.

Business Website

The most important step to take when you start your business is to build your website. The website is your online identity and your biggest marketing weapon as far as the digital space is concerned. Make sure that the website is interactive, informative, and guides the visitors in the best possible way. It should be user-friendly and have the power to convert casual visitors into customers. Remember, a great website projects a great brand image.

Effective Communication

Be precise and dynamic when you communicate with potential patrons. Regularly updating your blog and listing the information related to your work will build a strong relationship between the reader and your business. Replying to queries and comments within a short time frame is very important and depicts that you value the interest which someone has in your business. Healthy communication will help frame a positive image of your business.

Socially Active

Socialization is very important in today’s world. With billions of people on social media, these platforms have become effective marketing channels and one of the best source of generating prospective clients for your business. Having well-defined social media marketing strategies and getting your business highlighted on social media platforms like Facebook, Instagram, Twitter, and others has become essential. People these days have a tendency to refer to social media when they need any product or service and have a strong affinity for brands. The return on investment in case of social media marketing is also very high if the business adopts the right strategies.

Search Engine Optimization

This is the digital marketing technique that can help your business be listed on the top search pages of Google, Yahoo, and Bing. With a comprehensive list of well-researched keywords defining the nature of your business, SEO experts will target your business with informative content on the top search engine pages and improve your page ranking. Off-page SEO techniques have also become very important due to the cut throat competition in the SEO space.

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Business

Retain Your Employees Through Company Culture

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Strong company culture is one of the best strategies to building a good solid team. No company can survive without good talent behind it. When employees want to bring their talent elsewhere the considerations are usually company culture and work environment. To address these problems, employers need to create a culture that nips these issues in the bud. Employees that feel more deeply for their employers are more committed to the company.

Communication

All employees want to think that they are being heard by the higher ups. By fostering a culture of great communication, employers can address any dissatisfaction. Taking feedback, maintaining open lines of communication, and holding regular meetings can shed light on possible reasons why employees consider leaving. By interviewing dissatisfied employees, companies can improve problematic areas or address issues. Taking time to listen builds a culture of loyalty which can reduce the risk of turnovers.

Job Satisfaction

Job satisfaction is not simply about keeping employees content. It is also about relationships, particularly between managers or supervisors. Companies should not only focus on rewards and motivation because it will cause them to miss relationships that are going sour. Businesses should always monitor internal temperature to avoid losing top talent.

Work-Life Balance not Work-Life Integration

Forget about work-life integration and focus on work-life balance. Thanks to technology, work has shifted from the usual 9-5 routine to the “always connected” schedule. Employers must change this to keep employees happy. Creating an environment where employers trust their employees to allow them to have flexible schedule shows that the company fosters a culture of mutual respect.

Hire Slow Fire Fast

One of the best ways to destroy company culture is by hiring the wrong kind of people and letting them stay long. Luckily, it is clear early on when somebody is a wrong fit for the team. Managers can always “fire fast” when this becomes obvious. However, it is always more important to spend time on hiring people who are the best fit for the team rather than firing them. This ensures that the culture your company has cultivated is a good fit to the new team member.

Trust and Ownership

Once employees feel that they are trusted, they begin to exhibit ownership behavior. Displaying proper levels of “hands-off management” will create opportunities for your employees to become more engaged and exhibit leadership behavior. Employees who feel this way work harder and exhibit your company culture better.

Reinforce Culture

The best way to retain employees is to constantly reinforce culture. This has to be driven by top management and reinforced by the way employees behave, communicate and interact. It is not enough that you have culture because employees are not stupid and know when something is just for window dressing. If your company values open communication then this should be reinforced and implemented so that employees can see and benefit from it.

Strong culture is the best way to build a strong team. Part of building a strong company culture is understanding how employees work on a daily basis, learning from them, and understanding their needs and attitudes.

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