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170 Web Design Questions to Ask Your Clients

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Confused about what type of questions to ask a prospect in the crazy world of tech?

Well, worry no more! We decided to give you the 170 questions that we ask our clients before we begin working with them. Now, we don’t ask every question, because let’s be honest, we would be here for several hours before we get all of the answers. Choose your questions wisely and add your company’s culture into how you ask your questions!

If you’d like to add more onto this list, feel free to comment below or email us your additions.

Current Website Questions

– What is the purpose of your current website?

– Are there any aspects of your current website that you love?

– Are there any aspects of your current website that you hate?

– Is there anything on the current website that needs to be removed entirely?

– Is there anything on the current website that must absolutely stay?

– Do you have multiple locations?

– Where are they located?

– Do you offer different products or services per location?

– What is your business’s unique value proposition (UVP)?

– What are the services you want to highlight on your website?

– Why do visitors currently come to my website?

– Is your website easy to navigate and is it easy to find information?

– Are your current website visitors being converted into sales?

– Are competitors’ websites more functional and have they recently been redesigned?

– Does the content on my website deliver the right message?

– Is your website a good representation of your business?

– Does your current website instill trust and confidence?

– Is it easy to update your website?

– Are visitors who come to your website being tracked and analyzed?

– Does your current website make it easy for website visitors to contact you?

– What tools and apps do you use to run your business?

Website Redesign Questions

– Why do you want a new website?

– Do you have a proposed sitemap prepared?

– In an ideal world, what do you want your website to become?

– What are your specific goals for your new website that will help indicate if your investment is profitable?

– How quickly do you want to achieve these goals?

– Is there anything that you would like to have included in the new website that you lack currently?

– Will your copy need to be reviewed and approved by legal and compliance?

– Will your legal team need to create the privacy policy for the site?

– At the end of this project, how do you qualify it as a success?

Competitive Analysis Questions

– Who are your top seven competitors?

– What about these companies makes then stand apart from others?

– What elements of these companies and/or their online activity would you like to model after

in your redesign?

– What do you currently like about your competitor’s websites?

– What do you hate about your competitor’s websites?

– What are some sites that you like the style of, features, and functionality of?

Branding Questions

– Do you have brand guidelines?

– If not, do you need help putting this together?

– What are the brand guidelines?

– Are there any color preferences for the new website?

– Do you have the hex codes for your current brand colors?

– Have you created buyer personas?

– If you did; how many do you have and will we need to set up conversion funnels for each persona?

  • Do you have a site architecture completed?

– Do certain products and/or services speak to a different types of clients?

– What differentiates your product or service from your competition

– Is there any legacy on your current website?

– Do you currently have duplicate content on your site?

– What types of content will you publish on the site?

– How do plan to market the website once it is launched?

– What are some images that relate to your business?

– Will you be updating and reusing content and/or images from your current website?

– Do you need help creating new visual components for your website?

– What are some visual components that you’d like to add to your website?

– Do you have a tag line?

– What is your elevator pitch?

– Do you have a mission statement?

– What differentiates your company from your competitors?

Sales, Marketing, and Advertising Questions

– Do you have a documented content strategy?

– What types of marketing are you currently involved in or practice on a regular basis?

– Why kind of ads will you be running? (Google, Facebook, native, display, search)

– Do you have a current advertising budget?

When it comes to marketing (in general), what are your biggest challenges?

– When it comes to obtaining qualified leads, what are your biggest challenges?

– When it comes to closing leads, what are your biggest challenges?

– Are there any short-term or long-term goals that need to be considered in the website redesign?

– What social media elements would you like integrated?

– Do you need a subscription option or other offer?

– Will you be blogging on your website?

– Who will be blogging on your website?

– When do you see most customers go to your website?

– Do you currently use marketing automation software?

– Do you use email marketing, landing page, or other tools on your site?

– Do you use a CRM to store sales and customer information?

– What is the target demographic of your website visitors?  Are there specific sectors, industry segments, company sizes, geography that needs to be focused on more than others?

– Would you like to personalize content so that the content shown is targeted and relevant for different types of visitors?

– Do you create ebooks, white papers, and other resources are placed behind a form?

– Do you send email marketing communications?

– What types of emails do you send to subscribers, prospects, leads, and customers?

– Do you want automated emails to be triggered by actions customers take on your website?

– Do you want the ability to create, edit, and publish landing pages and site pages?

– Would you like to run predictive lead scoring every few months to automatically determine the properties and weight of each factor to create a lead score?

– Have you performed A/B tests of your landing pages and calls-to-action to increase clickthrough rates?

Lead Generation and Contact Page Questions

– How do you currently track leads on your website?

– How do you want to collect customer information?

– Are you comfortable with having your phone number on your website?

– What is the email address you want on your website?

– Can you speak to your customer experience?

– How does a user become a customer of yours on your current website?

– Do you currently include relevant call-to-actions on content posts?

– Do you collect information from visitors and store this in a CRM or use it to inform marketing efforts?

– What fields do you currently or want to include in forms?

– Do you use call tracking to track online campaigns?

SEO Questions

– Do you need assistance with search engine optimization?

– When was the last time you reviewed your website was optimized?

– Do you have someone who can review content for SEO best practices, internally?

– Do you have someone who can create unique meta titles and descriptions per page or blog post, internally?

– Do you have a Google Analytics account?

– Do you have a Google Webmaster Tools or Bing Webmaster Tools account?

– Based on what you know right now, what keywords or phrases would “you” use to search for your products and/or service offering?

– What search terms are your competitors targeting?

– Of the words you just listed, which ones would you like to target with the new website?

– Do you have existing content that can support these keywords or phrases?

– Do your existing website and content rank for these phrases?

– What are your top-performing keywords?

– What are your most trafficked pages on your website?

– Which site pages rank high in SERPs?

– What percentage of visits are from organic sources?

– What percentage of traffic are referrals from other sites?

– Which referral channel gives your website the most traffic?

– What percentage of traffic is from social media sites?

– What percentage of traffic is from email marketing?

– What percentage of traffic is from direct or people who type your URL into the search bar?

– What percentage of traffic is from mobile devices?

– What percentage of traffic is from tablet devices?

– What sources — social, referral, organic, etc. — generate traffic from mobile and tablet users?

– How many landing pages do you have?

– What are your top-performing landing pages?

– What are your top-performing blog posts?

– How many visits does your site get each month?

– How many page views does your site get each month?

– How many leads do you generate each month?

–  How long do people typically spend on your website?

– What is the bounce rate for your site?

– What is the average amount of sales generated by your site each month?

– What is the page load time of your site?

– How many inbound links are pointing to your current site?

– Is your current site optimized for mobile users?

Reporting Questions

– Do you like data?

– What types of reports and data would you like to receive from our team?

– Do you prefer phone call reporting?

– Would you like to receive reports via PDF’s?

– Would you like the reports to be converted into videos?

Website Functionality Questions (UX and UI)

– Will you require a responsive design (adapts automatically to mobile devices)?

– How often will you be updating the content on your site?

– What functional requirements are needed within the new website?

– Is there any specific feature that is needed for your website?

– Do you want users to be able to comment on blog posts and other types of content?

– Do you need to integrate chat features?

– Will you need an internal search engine for your site?

– Do you plan to post audio/video files to the site?

– Do you have a video hosting service or will you be uploading videos to Vimeo or YouTube to embed videos on your site?

– Will you need people to log in on the site either with a username and password or by using social logins?

– Will users need the ability to post product reviews?

– Do you want people to be able to share content from your website?

– Will visitors have to enter credit card information and other personal details on any section of the website?

– Do you plan to sell anything through your website?

Development and Hosting Questions

– Who is your current website host?

– If switching hosting companies, do you know where your DNS is controlled?

– Do you have any and all logins?

– Hosting

– Domain name

– Website

– Where is your site currently hosted?

– Do you know the current level of hosting you have?

– Do you have or need an SSL certificate?

– Do you have specific accessibility requirements? (Possibilities include, larger text, language conversion, blind-accessible)

– Will your site need to announce that they use cookies?

– Do you have an existing content management system you prefer or would you like our suggestions on the proper CMS?

Project and Budget Questions

– What is your budget for this project?

– What is your yearly budget for website improvements?

– What are you desired kick-off date?

– Who all is responsible for reviewing and providing feedback on the site?

– Who will give final approval for the site prior to launch?

– Who will be managing the site once it’s completed?

– Will you require training on how to properly maintain the site?

At Owners Magazine, we care deeply about creating an incredible experience for our customers. What better way to get to know our clients than to ask them fun questions? The world of business can be so serious and with the way our society is becoming, we decided to throw a wrench into your average questions.

DISCLAIMER: These questions don’t work for every company. It all depends on your company culture and how your customers view you.

Get To Know Your Clients Better

– At which store would you like to max-out your credit card?

– If you could have one superpower, what would it be?

– If you could be one character in any movie, Tv show, cartoon, who would you be?

– What movie title describes your life?

– What is your favorite TV show?

– What is your favorite video game?

– If you could choose one Pokemon that relates to your personality, who would it be?

– Do you have any nerdy addictions?

– Have you ever refitted an item, and if so, what did you regift?

– What’s the strangest talent you have?

– Do you have any nicknames?

– Which way does your toilet paper hang on the wall – over or under?

– What is that one song on you’re afraid to admit that you like?

– What are three things still left on your bucket list?

– If you could eat one thing for the rest of your life, what would it be?

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Billionaires Be Warned: Organized Labor on the Rise

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Last week, Apple retail workers in Towson, Maryland, voted 65-33 to seek entry into the International Association of Machinists and Aerospace Workers trade union. It’s a story that’s consistent with a promising trend.

In the last several months, a number of victories have been tallied for worker’s rights around the country.

In December, a Starbucks in Buffalo became the first of its company-owned U.S. locations to form a union. Since then, at least 150 of the 9,000 company-run U.S. stores have voted to unionize, with 10 stores rejecting the union. 

In January, engineers and other Google workers announced that they had formed a union—the Alphabet Workers Union— named after Google’s parent company, Alphabet. It represents about 800 Google employees.

April saw Amazon workers in Staten Island, New York vote to unionize, marking a first for the retail giant.

In May, video game workers at a division of game publisher Activision Blizzard voted to unionize, making them the first to create a labor union at a large U.S. videogame company.

Per a 2021 Gallup Poll: at least 68% of Americans approve of labor unions, the highest since Gallup found a 71% approval in 1965.

A resurgence of unions after years of decline.

President Biden has been vocal about his support for the decision. 

“I am proud of them,” 

Biden said in a statement to reporters. 

Workers have a right to determine under what condition they are going to work or not work.”

This is a far cry from the days of President Reagan publicly firing striking air traffic controllers, a move that signaled to the weakening labor movement that times were changing. Of course, labor rights weren’t always such a contentious topic. 

In the mid-1950s, approximately one out of every three non-farm workers were unionized. This was, of course, the peak of labor’s power in the US. 

In subsequent decades, the ranks of unionized workers would shrink. By the 80s and 90s, due to a combination of economic and political developments, the decline in unions accelerated.

The opening of overseas markets and the emergence of outsourcing put organized labor at a severe disadvantage. 

Around this same period, U.S. employers developed a set of legal— and illegal—practices that could effectively rid establishments of existing unions and prevent new unions from organizing. 

These practices included: threatening union sympathizers with firings and holding a mandatory meeting wherein workers would be subject to anti-union propaganda. Additionally, many employers hired permanent replacements for striking workers.

But Biden has been relatively labor-friendly. In February, a Biden administration task force issued a set of recommendations aimed at making it easier for federal workers and contractors to unionize.

The report argues that the trend of declining union membership has coincided with a rising share of income going to the top 10% of earners.

Youth movement gives labor unions a new hope.

After decades of decline, U.S. unions are finding hope in a growing movement among the youth. Union approval is high— and growing—with the youngest workers. This is reflected by membership levels, which are trending upwards for workers between the ages of 25 and 34. Even as they decline among other age groups.

According to the Federal Bureau of Labor Statistics, the percentage of union members among workers aged 25-34 rose from 8.8% to 9.4% 

The aforementioned Alphabet Workers Union, for example, is run by five people under the age of 35.

This is consistent with a greater political trend among young people: the youth is less susceptible to the anti-socialist boogeyman rhetoric that successfully fleeced previous generations of working people’s rights.

It’s important to remember that many of the things we take for granted today are the products of union involvement. The eight-hour work day? Labor unions. Job safety laws? Labor unions. Overtime pay? Labor Unions. Weekends? Labor unions. Worker’s Comp? Labor unions. Employer-based health coverage? Labor unions.

And the list goes on.

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Who Does Tori Dunlap Think She Is?

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If you haven’t heard of Tori Dunlap, you’re probably not seeking financial advice. If you are seeking financial advice, you can do a lot better than Tori Dunlap. 

Tori Dunlap is an entrepreneur who claims to have saved $100,000 by the age of 25. After achieving such astonishing success so early in life, she simply had to quit her corporate job so she could devote her energy to helping women learn their financial independence and unassumed dominance in our white cis male-run society. 

Her mission? To create the brand HerFirst100K and…

Idk man… seems kinda gimmicky. 

Disclaimer: I am a cis white male with no financial expertise to speak of criticizing a cis white female financial pundit. I have zero doubts that Dunlap could balance a checkbook better than I ever could. I am not here to offer any financial advice. Rather, I am criticizing Dunlap’s approach to fiscal responsibility and her overall authenticity. 

In short: We’re not buying it and neither should you. 

How Did She *Really* Get $100K by 25? 

Source

At 25, I was working as a barback in a local gay bar and on the cusp of starting my first professional writing job. I had maybe $600 to my name and very poor financial instincts – you could call me a ‘spendthrift.

My peers around the same age were all fairly financially inept or carefree. Sure, we would meet our responsibilities but we sure as hell weren’t saving – and not for lack of trying. We all worked incredibly hard, dirty, thankless jobs for very little money and could be fired on a whim. None of us would have been able to save up to $100K by 25. 

By 25, I had been working steady jobs for 10 years. Even if I didn’t spend a single cent over those 10 years I don’t think the number would have ever reached $100K. Pardon my doubts, but how is a 25-year-old, any 25-year-old, able to save up to $100,000 all by themselves? After some digging, it turns out she did it with a lot of discipline and a lot of luck. 

She graduated college with zero debt, landed a job in digital marketing with a salary of $55K/year, and put a disciplined percentage of her take-home into saving and an investment fund. These are all great, very privileged ways to save $100,000 in three years. 

I’m curious to know how a 22-year-old snagged an investment fund and knew which investments would pay off and how much they earned but… I digress. 

I don’t sneeze at this kind of discipline. Many people would benefit from a financial discipline such as that. I do sneeze a little by using this as a marketing tactic. While she qualifies this by admitting her privilege, she makes her achievement the main marketing point of Her First $100K. 

I did this and so can you!” the sentiment screams. Except most people can’t. And I think Ms. Dunlap knows that. 

Tori Dunlap Is Not Qualified To Give Anyone Financial Advice

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The only thing I trust Tori Dunlap to do is market and brand herself effectively. She’s cool, she’s hip, she can play along with the broader trends, she TikToks with the best of ‘em, and it all feels so desperately empty and deeply phony. 

I think Tori Dunlap has a keen eye for self-promotion that masquerades as “woke financial advice.” This would be fine if it wasn’t potentially f*cking with people’s money. There are people out there with some serious financial issues and concerns. If they trust Tori Dunlap, they could be misled because she doesn’t know what she’s talking about.

I don’t mean she doesn’t know how to assert her value and practice financial discipline. I mean she doesn’t have the financial authority to be profiting off the advice she gives. It’s like getting medical advice from a sickly friend – they’ve got experience but no expertise. 

TikTok Advice Isn’t Real Advice

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If you take a look at Dunlap’s TikTok, it looks pretty much like every other TikToker out there. On her page, the financial advice is few and far between. It appears that TikTok is the space where she promotes her brand, podcast, and book – with a whole lot of cookie-cutter trends you will find on any account. 

When you finally do get to her financial advice, it’s no different than if you were to ask your fiscally savvy friend. For example, “know your worth and advocate for it” is a great bit of advice, it’s one I tell my peers at work – but it’s not expertise. It’s a good ol’ fashioned, “you can do it!” Which is nice, but it’s not practically helpful. What you’re getting from Dunlap are educated tips from someone who is being nice to you. 

When you present yourself as an authority figure you have a responsibility that comes with it. Telling people you are the savior from the patriarchy if you pay for her course doesn’t exactly scream “hero.” 

There’s nothing wrong with providing a service and charging for it. There is, however, something really gross about masquerading as a feminist hero when you’re actually an unqualified financial nobody with no serious credentials to speak of. 

Tori Dunlap is not qualified to be giving financial advice to anyone. She says so on her site: 

LEGAL STUFF: I am not a licensed financial advisor. I offer education, not prescriptive advice. The information that is found here are my opinions and the opinions of other readers/contributors and should be taken as such.” 

Legal stuff.” Cute, so relatable. 

All of Dunlap’s success stories are social media posts, texts, and emails. Hardly a case study. 

Dunlap claims to be “leading a movement of financial feminists,” but a quick Google search on female financial advisors yields no results for Ms. Dunlap. What exactly is she leading? You cannot be a leader when you don’t show up on the first 12 pages of Google. 

Here’s What An Actual Financial Expert Says

We spoke to Danetha Doe, an economist with over 10 years of experience in the financial industry. She has worked as an accountant and a CFO. She also created Money & Mimosas, a financial education resource for ambitious folks. 

In short, Ms. Doe knows her sh*t.

We asked Ms. Doe about how the average person could save up to $100K by the age of 25. 

I don’t think it’s reasonable to believe the average person can save $100K by 25. 

“In order to do that, they would either need to be born into wealth, have zero student loans, work for a startup that goes public or gets acquired, or start a business that is financially successful. 

“All of those scenarios do not apply to the average person.

“The median salary for an individual is under $40,000. Therefore, the average person earns about $40,000. In order to reach $100K in savings on an average salary could take decades in the United States.

Ms. Doe has a lot of excellent financial advice without being patronizing or weaponizing oppression for profit. She has a professional and personal background that makes her an effective authority when it comes to fiscal responsibility.

My two grandmothers [are the financial experts I admire most]. 

“They came to the United States as immigrants and became real estate investors during a time when Black women were systematically shut out of wealth-building opportunities in this country. 

“Their lasting legacy guides my financial decisions.

If you want to learn finance tips from someone who can relate to or understand your experience fully, Danetha Doe is the way to go

Besides, who doesn’t love a mimosa? 

What In The Hell Is ‘Feminist Financial Advice?’

What is it about financial advice that needs to be tailored specifically for women? Let’s take a super casual and lazy glance at successful women, shall we? 

Suze Orman is a trusted financial authority and has been around for a minute

Madonna has built herself an entertainment empire by being unapologetically female

Rihanna became a billionaire through her music and some super-savvy business moves. 

Laverne Cox bulldozed expectations and helped establish a foundation for trans artists. 

Sheryl Sandburg is the most powerful woman in Big Tech – did you see what happened when she resigned from Meta?

There is no shortage of female financial advisors. What kind of niche does Dunlap think she’s tapping into? Dunlap says on her site

I watched female friends get paid less than they were worth. I read stories about women being denied career opportunities because they were seen as ‘less.’ 

“Male colleagues said sexist, negative comments to me at work. I learned that women hold the majority of debt in America and that they invest less of their money than men, yet live for seven years longer. 

“So I knew that I had to fight back.

Sure, Jan. 

Fighting Sexism By Leaning Into Sexism

Source

I don’t think anybody disagrees (save for a few members of the Republican Party) that women have a tougher go of it than men. To be honest, it’s a bit of a stretch to connect general sexism with financial education. I learned how to budget from my mother, a woman who has had to fight her own battles with sexism and misogyny as the only female partner at her law firm. 

Frankly, I think the assumption that women need help from an unlicensed non-expert in order to learn fiscal responsibility is teetering on sexism. At the very least, it’s grossly condescending and certainly inauthentic. 

If you’re in a position where you need financial advice, you want it from someone who is a serious advisor, not a trending influencer with no qualifications. With inflation at a 40-year high and an underpaid workforce fighting for its value, we cannot afford to take financial advice from someone clearly more interested in self-promotion and branding. 

Dunlap appears to be less focused on offering genuine financial advice and far more focused on hitting woke buzzwords in an effort to patronize marginalized communities for profit. If you want to find a female-focused financial authority, try Ellevest instead. 

Tori Dunlap’s Communications Lead declined to comment.

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Vince McMahon Stepped Down From WWE. Or Did He?

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The news rang out around the world on Friday. 

Vince McMahon, father and face of the modern WWE, is voluntarily stepping down from his CEO position. The news came amid allegations of misconduct, affairs, and hush money.

And then, the strangest thing happened. Moments later, WWE announced that McMahon would make an appearance during Smackdown. Many speculated that McMahon would take the opportunity to admit remorse, address the new path, or prepare a last goodbye for fans.

Instead, he did this.

“It is a privilege, as always, to stand before you here tonight, the WWE Universe. Especially a privilege to stand here in this ring in Minnesota.

I’m here simply to remind you of the four words we just saw in what we call the WWE signature. Those four words are then, now, forever, and the most important word is together.

Welcome to SmackDown!”

“Bizarre spectacle” is a phrase that could appear under the dictionary definition for World Wrestling Entertainment.. But even fans were left scratching their heads by this appearance, with one caught on camera appearing to ask “That’s it?”

What really happened to Vince McMahon

Image credit: CNN

If you didn’t read past headlines about stepping down amid misconduct allegations, you might be stunned that McMahon would appear on TV at all. The truth, as is often the case, is a bit more complicated.

Per The Wall Street Journal, an inquiry began in April concerning a secret payout of $3 million that a WWE paralegal received in January. McMahon allegedly had an affair with the employee. The investigation opened up other, older NDAs relating to sexual misconduct by McMahon and talent relations chair John Laurinaitis.

The misconception at hand comes from WWE’s announcement. While it’s true that McMahon is stepping down from his chief position while the investigation continues, that’s not the whole picture.

McMahon is maintaining creative control of the WWE. For an entertainment company, the creative aspect is a pretty massive slice of the pie. As evidenced by Friday’s appearance—and another appearance on Monday—he’s not stepping down from the public eye either.

Image credit: WWE

McMahon’s WWE character, “Mr. McMahon,” it seems, is not under the same scrutiny as his actor. There are no signs that his exaggerated persona will cease making appearances on SmackDown and at other WWE events.

In a way, it’s a delicate PR chess move. The headline, “Vince McMahon Steps Down Amidst Investigation,” reads like a victory. The sticky truth, that he’s not really exiting at all, will have little impact on the general public.

Wrestling fans, on the other hand, are seeing both sides play out, and it’s leaving some confused. It’s an interesting twist on “kayfabe,” the suspension of disbelief at the root of the WWE community. In reality, Vince has stepped down, but in kayfabe, Mr. McMahon hasn’t gone anywhere.

This bizarre in-and-out response might reflect the inherent flaws in wrestling’s mesh of fantasy and reality. In pursuit of kayfabe, what happens if McMahon is fully ousted? Will an attachment to his fictional persona keep justice from being served? At this point, it’s hard to say.

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