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Top 10 Customer Service Software That All Businesses Need

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Customer service software is a tool that companies collect, organize, and respond to customer requests. They may use it to manage internal communication channels and integrate with external communication tools. Companies usually adopt cloud-based and subscription-based customer service software to enable faster and more efficient customer support. To help you decide what tools to use, here are the top ten customer service software, along with their features and pricing. 

1. Zendesk

Zendesk customer service homepage

Zendesk customer service software enables businesses to establish flawless customer experiences. It allows a seamless flow of communication across channels, resulting in improved productivity and satisfaction of stakeholders. 

Key Features: 

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • Application Programming Interface (API)
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing: 

Suite Team: $49 per user/month

Suite Growth: $79 per user/month

Suite Professional: $99 per user/month

Suite Enterprise: $150 per user/month

Free trial: 14 days 

2. Sprout Social

Sprout Social homepage

Sprout Social is a platform that allows teams to deliver relevant customer support. Its sales, support, marketing, social media monitoring, and engagement features facilitate effective communication across all social networks. 

Key Features: 

  • Reporting and analytics
  • Automation
  • Tracking and reporting
  • Customer segmentation
  • Social media monitoring/management
  • Post scheduling

Pricing:

Standard: $89/per user/month

Professional: $149/per user/month

Advanced: $249/per user/month

Free Trial: 30 days

3. Hootsuite

Hootsuite customer service page

Hootsuite helps teams connect with clients and schedule content in multiple social channels from a secure web-based dashboard. The Zendesk native integration enables Hootsuite to create, review, and update information from various social media channels. In addition, the Hootsuite and Zendesk tandem eliminates the silos between social and support departments. 

Key Features:

  • Automation
  • Tracking and reporting
  • Customer segmentation
  • Social media monitoring/management
  • Post scheduling

Pricing:

Professional: $49 for one user/month

Team: $129 for three users/month

Business: $739 for five users/month

Free trial: 30 days

4. MailChimp

MailChimp homepage

MailChimp helps businesses to create, send, and track email newsletters, event invitations, and registration forms. Teams can customize the emails with targeted customer segments combined with a customer support system like Zendesk Support. MailChimp can act as an all-in-one marketing platform for small businesses.

Key Features: 

  • Tracking and reporting
  • Contact management
  • Landing page and email design tools
  • Automation
  • Social media monitoring
  • Live chat

Pricing:

Free: up to 2,000 contacts

Essentials: $11 per month 

Standard: $17 per month

Premium: $299 per month

5. SurveyMonkey

Survey Monkey homepage

SurveyMonkey is a customer service platform that provides businesses with templates for customer surveys to glean insight into product or feedback and customer satisfaction. With its extensive library of integrations, you can efficiently work this tool into your existing workflow. 

Key Features:

  • Live results tracking
  • Polling
  • Tracking and reporting
  • Image/audio/video file support
  • Email distribution
  • Native integrations
  • API

Pricing:

Basic: Free

Individual Advantage: $32/month

Individual Standard: $99/month

Individual Premier: $119/month

Team Advantage: $25 per user/month

Team Premier: $75 per user/month

Team Enterprise: Contact the sales team for a quote 

6. Slack

Slack homepage

Slack helps internal customers to seek assistance from the HR or IT team from the same communication channel. With Slack’s AI-powered bot, employees can self-serve over Slack at scale. When integrated with customer service software, Slack also enables agents to communicate better with each other when addressing tickets for more streamlined collaboration and faster.

Key Features:

  • Live chat
  • Video conferencing
  • Messaging
  • Native integrations
  • API
  • Community forums
  • Surveys

Pricing:

Free plan available

Pro: $6.67 per person/month

Business+: $12.50 per person/month

Enterprise Grid: Contact the sales team for a quote 

Free trial: 30 days

7. Boss Solution Suite

Boss solution suite homepage

Boss Solutions Suite offers a fully functional ITIL-based help desk software and IT asset management package available on-premise or on the cloud. Their customers include the public, education, and healthcare institutions. Boss Solutions also provides asset, incident, and change management capabilities.

Key Features:

  • Ticket routing
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Automation

Pricing:

Essentials: $19 per user/month

Professional: $39 per user/month

Enterprise: $69 per user/month

Free trial: 14 days

8. Jira Service Desk

Jira service management homepage

The Jira Service Management software empowers IT teams with a modern service desk. It has everything they need out-of-the-box, including ITIL-certified processes. Atlassian developed Jira to remove silos between developers, operations, and IT. Non-IT customer service professionals may feel that Jira’s features are excessive for their needs. If unsure, try JIRA’s 7-day free trial to give you a feel for the software.

Key Features:

  • Ticket routing
  • Live chat
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Automation

Pricing:

Free plan: free for up to three agents

Standard: $20 per agent/month

Premium: $45 per agent/month

Enterprise: contact sales for a quote

Free trial: 7 days

9. LiveAgent

LiveAgent homepage

LiveAgent is an excellent solution for smaller service teams using WordPress. Its extensive library of native integrations allows your team to seamlessly work it into their existing workflows. Likewise, it has native integration for several popular apps for support teams.

Key Features:

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing:

Ticket: $15 per user/month

Ticket + chat: $29 per user/month

All-Inclusive: $49 per user/month

Free plan available but with limited capabilities.

10. Freshdesk

Freshdesk customer service software

Freshdesk helps customer service teams organize collaboration and automation with its interactive interface and competitive pricing packages. Freskdesh offers all the essential features in their more expensive plans, such as team dashboards, social signals, ticket routing, and chatbots.

Key Features:

  • Ticket routing
  • Live chat software
  • Native integrations
  • Knowledge base
  • API
  • Tracking and reporting
  • Self-service portal
  • Community forums
  • Automation

Pricing:

Support Desk Plan: Free

Support Desk Growth: $15 per user/month

Support Desk Pro: $49 per user/month

Support Desk Enterprise: $79 per user/month

Omnichannel Growth: $29 per user/month

Omnichannel Pro: $59 per user/month

Omnichannel Enterprise: $99 per user/month

Free trial: 21 days

Conclusion

Figuring out what customer service software best serves you and your team can be daunting. It would help if you found a tool that meets your immediate needs and is flexible enough to cover future needs, all while staying within budget. Take your time to weigh your options and make a wise decision. The service you deliver to your customers is crucial regardless of which software you choose. 

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Technology

Can AI Chatbots Become Your Therapist?

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Mental health chatbots have become reliable companions for those who can’t afford therapy. However, these chatbots aren’t a real replacement for actual therapists. They can provide temporary comfort and aid mental health professionals in tracking patients’ moods and other necessary information to provide quality care. But with AI being more accessible and free, especially to teens, will more people depend on AI chatbots in the future?

The Latest in AI Chatbot & Mental Health

character ai ui

Mental health chatbots are on the rise. Wysa and Woebot are two well-known examples. But, one AI chatbot is much more popular than the others: the Psychologist bot on Character.ai. According to the BBC, Character.ai helps millions of users talk to the bot and other mental health-related ones to address any concerns.

Character.ai allows users to create bots to help others talk to their favorite characters or “individuals.” So far, the Psychologist and other mental health-adjacent bots have received millions of messages from multiple users. Character.ai users have shared their reviews on the social media forum Reddit about their experiences with the bot. So far, the bot has received nothing but amazing reviews.

For instance, one user messaged Psychologist to help with relationship issues and to communicate with their partner.

There’s one person to thank for this: Blazeman98. He hoped to help others because he wanted someone to talk to when his friends weren’t available. But this isn’t the only AI chatbot internet users can approach for their mental health concerns.

Other Mental Health Chatbots

Woebot is one well-known mental health chatbot. The team behind the chatbot uses cognitive behavioral techniques to help users talk about their feelings, and the chatbot will respond with compassion. Plus, it can give simple solutions to get you through the moment. It covers multiple mental health issues like needs, feeling capable, relationships, coping, and more. The chatbot helps adults, adolescents, and mothers. You can download Woebot in the App Store or Google Play Store.

If you have anxiety, depression, borderline personality disorders, and other mental health concerns, you can download Youper. This chatbot helps you track your moods every day. Plus, you can chat with the bot anytime you need help.

Wysa is another option to consider if you want an alternative to Character.ai. However, Wysa is ideal for businesses prioritizing mental health in the workplace. The chatbot helps the patient talk about what’s worrying them. Plus, it checks in with the patient and suggests exercises to improve their well-being. However, Wysa can connect patients to professionals.

Addressing Loneliness

Since AI chatbots don’t have any certification or accreditation to give advice or provide counseling, AI chatbots are excellent companions for lonely people. Meta-Gallup reports that a quarter of the global population feels lonely. With the rise of AI, more people can rely on AI to talk to them and provide companionship that others can’t offer, whether in real life or on the internet.

However, Business Insider writer Daniel Cox believes that more people will be lonely as they talk to AI often. It’s all because of the lack of human connection. Gen Z, in particular, will feel this loneliness even more so. Since they grew up with technology, talking to chatbots is a pathway for them when they need someone to talk to when they don’t have anyone else or because of the potential harm social media brings to users.

How Safe is it to Use AI Chatbots?

ai

Although you can talk to an AI chatbot with the touch of a button, it could be risky to depend on an AI chatbot for mental health-related issues or companionship.

One issue that arises when talking to AI chatbots is your privacy. One recent example of a data leak comes from Microsoft when an employee unknowingly leaked 38TB (that’s right, terabytes) of data. That’s a possibility, especially if data isn’t stored properly. Or, in the employee’s case, they posted the wrong URL.

Another issue that comes up is bias and discrimination. For instance, one chatbot was taken down for the language it used while conversing with users on Twitter. Due to the unfortunate incident, it was forced to shut down because of an uncoordinated attack.

The chatbots mentioned above ensure safety and security through data encryption. Plus, they use language that won’t trigger or encourage users to harm themselves or someone else. Additionally, chatbots avoid giving diagnoses and aren’t discriminatory or biased. Moreover, some AI chatbots are HIPAA-compliant, ensuring they follow regulatory health standards. Finally, the chatbots won’t sell your data to third-party or advertising companies.

Final Thoughts

AI chatbots can be a companion when you’re lonely or need to discuss mental health conditions or symptoms. However, they are not a full replacement for a human therapist as they can only provide solutions to help you get through the moment, track your moods, and give you insights. 

Character.ai provides a free solution to talk to a “Psychologist” bot anytime, but note that you’re not talking to a professional. If that’s bothersome for you, you can use other mental health chatbots to direct you to the help you need. This way, you’ll also have a safe and secure experience while conversing with chatbots built by professionals. 

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VSETT 9+ Electric Scooter Review (2024)

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vsett 9 electric scooter

Do you need to get around the city without using a bike or going on public transportation? The scooter is the ideal mode of transport for you. However, not all scooters can take you anywhere without a hitch. One of the best in the market is the VSETT 9+ Electric Scooter. Check out the features of this amazing scooter before buying one for yourself.

Features of the VSETT 9+

vsett features
Image source: VSETT Shop

Engine

The VSETT 9 series has two models, the VSETT 9 and VSETT 9+. 

One notable feature of the VSETT 9+ is the double engines. This makes your scooter accelerate faster and climb slopes better. You can reach 31.06 mph with the VSETT 9+ and travel up to 50 miles in one ride. But the 50 miles depend on other factors, like weather, weight, and speed. Additionally, the battery is 48 volts with LG cells.

Suspension

The VSETT 9 model comes with the Spring-R suspension technology. It’s their patented shock absorption tech. Plus, it has pneumatic tires, too. With these two features, you’ll have a smooth ride anywhere! 

NFC Key Lock

VSETT 9+ prevents theft with the NFC key lock. The scooter has a tag allowing you to maneuver the VSETT 9+. However, make sure to keep all tags with you at all times since a display replacement is required if you don’t have them with you anymore.

Lighting + Horn

Do you love riding at night but are worried about safety? Don’t fret. The VSETT 9+ is equipped with brake lights, bright headlights, and turning lights. However, VSETT recommends wearing additional reflective clothing when riding at night. You can turn on the lights by pressing a button on the handlebar. Finally, it has an electronic horn to make other riders and drivers hear you.

Foldable Design

The VSETT 9+ is a foldable scooter, allowing you to carry it anywhere! The handlebars and stem are collapsible, and you can fit the folded scooter under dining tables!

Water-Resistance

Get caught in the rain during a ride? No need to alight the scooter and grab another ride. You can still have a safe ride even in the rain with its IP54 water-resistant rating. However, it’s only suitable for light rain or when there are puddles.

Weight

Are you using your scooter for work or school? It carries up to 265 lbs of weight!

Charging

It has two charging modes: standard and fast. On the standard one, you can charge up to 10 hours and 30 minutes. Meanwhile, fast charging can take up to 4 hours and 30 minutes!

Pricing

The VSETT 9+ is 2090.00€ ($~2291.79)

What Do VSETT 9+ Electric Scooter Users Think?

Vsett Scooter
Image Source: VSETT Scooters

Many VSETT 9+ users agree on one thing. The electric scooter is steady and sturdy. You don’t have to worry about wobbling; you’re safe whenever you use this on the road. The aluminum alloy frame also contributes to the robust design, making rides safe and smooth.

Plus, many users feel safe using the scooter, not only because of the light but also because of the rear disc brakes! 

Another pro of using the electric scooter is its comfort. Not only does the suspension offer comfort, but it also has palm rests. Additionally, the kick plate helps you balance your ride and controls your speed.

However, the VSETT 9+ isn’t the ideal scooter for everybody. For one, many users aren’t exactly happy with the scooter’s weight. Since the scooter weighs 58 to 59 lbs, it can be a drag to carry everywhere. Plus, unfortunately, the horn isn’t great since it’s not too loud. Finally, some squeaks could irritate the rider.

Alternatives to the VSETT 9+

Although the VSETT 9+ is an excellent option for a ride, what are the other electric scooters to consider before saying YES to the VSETT 9+?

Hiboy S2

hiboy s2 scooter

One affordable alternative to the VSETT scooter is the Hiboy S2. It retails at $599. You can choose to buy a seated version for longer rides. It’s foldable, too, so you can bring it anywhere or park it without taking too much space. Plus, you have a max speed of 18.6 mph. Finally, you can download the app to customize your rides.

NIU KQi3

NIU KQi3 scooter

One of the most lauded electric scooters of 2024 is the NIU KQI. One of its main features is the regenerative braking system. You power up as you slow down. Additionally, it’s one of the best rides at night since it has advanced dual-disc braking systems. Plus, it has a halo headlight and bell, so that you can be seen and heard by other motorists. Additionally, it has pneumatic tires that offer a good grip and a handlebar that allows you to steer easily. The pricing starts at 599€ (~$650).

Segway Ninebot Kickscooter MAX

segway scooter
Image source: Segway

Another fan-favorite electric scooter is the Segway Ninebot Kickscooter Max. Many riders experience a comfortable and long-lasting ride. It has 10-inch pneumatic tires, 18.6 mph max speed, and built-in front LED lights. Another reason many love the Segway is its 20% hill-grade capabilities and rear-wheel drive to get you uphill without a hitch. Plus, it has three riding modes: eco, standard, and sports.

Final Thoughts

The VSETT 9+ is one of the best in smooth and safe rides. Plus, it’s one of the fastest scooters on the market. And you don’t have to worry about any wobbling and losing control with the suspension and the kick plate. However, it’s pricey, and users have found issues on the horn and other small areas that won’t fully affect your ride. Still, the VSETT 9+ scooter is one to consider if you want faster and safer rides on the road.

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Roborock S8 Robot Cleaner 2024 Review

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roborock s8

Robot floor cleaners are becoming more advanced and efficient these days. New models come up at a rapid pace, which makes finding the right one a huge challenge. One of the most popular brands, Roborock, introduces model after model of these cleaners, choosing one can be overwhelming. Here’s a review of its Roborock S8 to help you decide if this is the one for you.

The Different Roborock S8 Models

The Roborock S8 is a series of robot cleaners that comes in three variants: the entry-level Roborock S8, the mid-range Roborock S8+, and the flagship model, the Roborock S8 Pro Ultra. As expected from a series such as this, each robot has better features than its predecessors. In this instance, all of these robot cleaners can vacuum and mop your floors. 

The difference is that the Roborock S8+ and the Roborock S8 Pro Ultra have dust bins that automatically empty. And since the Roborock S8 Pro Ultra is higher up the ladder than the two others, it is equipped with an auto mop washing and drying capability.

Roborock S8 Overview

roborock s8

While the two other variants of the Roborock S8 have automated features, the Roborock S8 isn’t bad at all. It is the company’s entry-level model and is its most affordable option. It is not, in any way, inferior.

The Roborock S8 has impressive features and capabilities. Below is a quick overview of what it can do:

6000Pa Suction Power: this machine can easily tackle deep-seated dirt, pet hair, and debris from hard floors and carpets.

VibraRise Sonic Mopping System: it scrubs floors with 3,000 vibrations per minute, removing stubborn dirt and stains to leave your floors bright and shiny.

Reactive 3D Obstacle Avoidance: it uses 3D structured light and infrared imaging technology, allowing the robot cleaner to navigate obstacles precisely.

Multi-Level Mapping System: it can manage multi-level mapping for up to four floors. This means it uses its object recognition system to identify furniture or landmarks. This helps it determine which map it is currently on automatically.

DuoRoller Brush: dual brushes that reduce hair tangles to ensure that hair and dirt are swept away easily.

Adaptive Carpet Boost: This feature automatically increases the robot cleaner’s suction power when transitioning to carpets to ensure thorough cleaning.

Roborock App: allows easy control of the robot cleaner and sets your individual preferences.

Roborock S8 Setup

Unpacking and setting up your Roborock S8 is quick and straightforward. You can also configure it based on your preferences in the app. Firstly, you need to plug the power cord into the charging station. Then, fill the tank with about 300 milliliters of water, and it’s ready to clean! Just press a button at the top to get it started.

To set up the app, download it to your smartphone. Connect it to the Wi-Fi and map your home. Explore the app so you can set it for your preferred cleaning schedules and many more options.

Roborock S8 Features and Specs

roborock s8 features

Aside from those mentioned above, the Roborock S8 has many more features you’ll find useful. Below is a list:

PreciSense LiDAR Navigation: this feature creates accurate and detailed maps of your home for efficient cleaning and multi-level support.

No-Go Zones and Virtual Walls: you can set virtual boundaries to protect areas of your home you don’t want the S8 to go to.

Selective Room Cleaning: you can program the robot cleaner to choose specific rooms to clean, customizing it to your specific needs.

Auto-lifting Mop: the robot cleaner automatically raises its mop when moving from carpets to hardwood floors to avoid accidental wetting.

App Control and Voice Assistant Compatibility: this lets you manage cleaning tasks, monitor their progress, and adjust the settings from your smartphone or by using voice commands such as Alexa or Google Assistant.

Long-lasting Battery: this robot cleaner can do its job for up to 180 minutes on a single charge to cover a considerable number of areas efficiently.

Child Lock: to help protect against accidental activation by children or pets.

Washable Filters: keeps maintenance at a minimum and saves on costs.

Quiet Operation: a quiet mechanism to efficiently clean without disturbing the peace.

Here are the Roborock S8 specifications:

Color: black and white

Volume: 68.5dB

Suitable area: up to 300㎡

Rated power: 69W

Dustbin capacity: 400 ml

Battery Capacity: 5200 mAh lithium-ion battery

Runtime: Up to 180 minutes

Charge time: Approximately 4 hours

Weight: 4.7 kg (10.4 lbs)

Dimensions: Diameter: 353 mm (13.9 inches), Height: 96.5 mm (3.8 inches)

Water tank capacity: 300 ml

Connectivity: Wi-Fi: 2.4 GHz

Roborock S8 Pros and Cons

While the Roborock S8 offers many wonderful features, it still has its downsides. Here is a list of the pros and cons to help you make an informed decision.

Pros:

  • It has a powerful vacuum
  • Quick and easy setup
  • It provides effective mopping and scrubbing
  • Accurate mapping capabilities
  • Functional and feature-rich app
  • Precise navigation capabilities
  • It is more affordable than the other S8 robot cleaners
  • Lift function that dries carpets while mopping

Cons:

  • No auto-emptying and maintenance features
  • No replacement mop included
  • It may not be suitable for thicker carpets
  • There are reports of the app experiencing glitches from time to time

Roborock S8 Review

roborock s8 review

The Roborock S8 is an incredible robot cleaner with powerful cleaning capabilities, smart navigation, and convenience features. While it does not have the bells and whistles of others in its series, it is still a robot cleaner worth your money. It delivers top-notch performance with high levels of customization and control.

Its affordability is due to its lack of an auto-emptying dock. This option is excellent for those who want thorough cleaning but want to stay within a budget. However, this can be a dealbreaker for those who want a fully automated cleaning experience.

Final Thoughts

If you’re looking for a powerful cleaning tool that’s also cost-effective, the Roborock S8 is an excellent option. It is a high-end robot cleaning machine with a good blend of strengths and a few minor drawbacks. 

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