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How This Successful Entrepreneur Spent his 35th Birthday

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Over the weekend I was going through my Twitter feed. Rather than seeing a ton of political “artistry” and random gifs, I stumbled across this incredible set of non-obvious business strategies (or better known as tweets) that maybe some of the largest pieces of gold someone can read when they want to start a business.

Twitter has received its fair share of opinions within the past year, but it’s safe to say that if used correctly; it’s the most powerful social network on the planet.

Scott Gerber, a New York-based entrepreneur, best selling author, father, and straight-up badass, celebrated his birthday in an unconventional way. The “Super Connector” took to Twitter to grace us with 35 “non-obvious business strategies and lessons” that he has learned over the past decade in business. Below are his tweets directly quoted from his Twitter feed. If you care to follow Scott, you can do so at @scottgerber.

Lessons From Scott Gerber

1. Beware of “boss metrics”

Macro trends are great IF they are based on the right micro trends. Macro trends can easily be manipulated to show a rosy picture while making major micro issues seem smaller or irrelevant. Ensure your KPIs align with your true performance.

2. Optionality is your lifeblood

Your job is to maximize optionality every day in everything you do. There should never only be one path. In fact, try never to only have two potential paths. Always have a variety of obvious and non-obvious traditional and non-traditional options.

3. Bad Decisions

Bad decisions are due to failures to ask the right people the right questions. Don’t be “surface level”. Ask follow up questions. Don’t mistakenly believe what you want to hear. Instead, probe deeper on what you actually hear.

4. Two rules

Two rules if your goal is to one day sell your business. 1) Be a revenue multiple companies. 2) If you aren’t a revenue multiple companies, see rule #1.

5. Anecdotal evidence

Never allow your team to use “anecdotal evidence”. First, anecdotes are not evidence of anything nor are they based in facts, science or statistical relevance. It’s simply opinions on top of gut feelings and emotions. Poor decisions come from this sort of “evidence”.

6. Train with fake fires.

Train with fake fires. Your company needs a good fire drill once in a while. What happens if you don’t raise money? What happens if your biggest client fires you? Get smart people in the room. Figure out how you would disrupt your own business and solve the issue.

7. Never give a “definitive yes”…

Never give a “definitive yes” to a contractual term without reviewing it in its proper context. A one-line term can easily become 100 lines or be defined by 100 terms that you never agreed to. It can also mess up other terms if everything is not contemplated as a whole

8. Don’t just listen

Don’t just listen to what’s being said–listen to what is not being said. More importantly, listen to what’s not being said on purpose. People that try to sell you something are often experts in the art of mindful editing.

9. Automating

Automating humans out of a process still takes lots of humans. Don’t be fooled by the concept of “automating a system”. It often takes more man-hours, money, time and technologies than the task itself is worth. Look at the full picture before you invest time or treasure.

10. Follow the bonus.

Follow the bonus. If you help others hit their financial goals, they are more likely to become an ambassador of your BD efforts with their colleagues. Building a partnership with someone who is top-line revenue based versus quota-based is different. Align incentives.

11. Never partner with adulterers or known cheaters.

11. Never partner with adulterers or known cheaters. If they are willing to screw over their spouse, they will have no problem screwing you tenfold if it suits their needs.

12. Sell with a “2-for-1” mentality.

Sell with a “2-for-1” mentality. Many companies get one big client name and are happy with that. BUT they forget the big client has dozens of divisions. One client could actually become 2 or 3 clients once you open the right doors. Don’t stop after the hardest one!

13. The 3rd party

Don’t let a 3rd party control your destiny, cash flow or your decisions. Whether you need an investment, a platform or a vendor, if a 3rd party becomes a vital piece of your plan you are taking a bet. Calculated bets can be smart, but don’t kid yourself. You’re making a bet.

14. Don’t be a conventional scheduler.

Don’t be a conventional scheduler. We’ve been taught to think in blocks of time (ie 30 minutes). Why have a 12-minute meeting, then burn 18? Think in smaller chunks like 2 or 5 minutes. When you adapt to this, you’re capacity and efficiency will dramatically increase.

15. The Final Offer

Know the final offer you’d take before the first offer. Before you do any deal, know your absolute last stand deal–the absolute worst terms you are willing to accept. Having that thought out beforehand will stop you from making bad deals that aren’t in your best interests.

16. About Acceptance

Don’t ram your model into new industries and assume the other side will understand it (or accept it). Engineer your model to adapt to the lingo, structures, and terms of the industry. Make the numbers work using the financial standards of that industry.

17. Always be the first salesperson.

Always be the first salesperson. If you don’t know how to sell your product, no one will! Even if you aren’t a professionally trained salesperson—or the tech guy!!—you need to learn to articulate your value proposition and see what people really need.

18. About Department Heads

Have your department heads always do every task in their department before they are allowed to assign it to anyone else. This will ensure that they know what success and failure look like beforehand.

19. About Sales Meetings

In sales meetings, always ask more questions than you answer. Answer questions with follow up questions until you have the most amount of detail possible before you fully answer. Most prospects will TELL YOU what they need and how they want it. You just need to ask and listen

20. Know your team’s real capacity.

Know your team’s real capacity. Break down your staff’s tasks into units and total task costs. You would be shocked to see how “busyness” and real-time communication gives the false impression of full capacity.

21. “Layer”

“Layer” your business over time, not all at once. Layering new revenue centers is certainly smart, just don’t try to do it all today.

22. Buying into passion and enthusiasm can be a disaster.

Buying into passion and enthusiasm can be a disaster. Don’t get caught up in hype and sexiness (or a good salesperson’s spin!). Never make instant yes decisions no matter how good you feel. Even if they feel right, you should still do your diligence.

23. Train your brain

Train your brain to think about what is wrong, not right. What could go badly, not well? And why something won’t work, not will. Your love for your idea, your process or your product can be your worst enemies.

24. Invest in the right systems BEFORE you scale.

Invest in the right systems BEFORE you scale. Failing to create the processes and systems needed when things are manageable will become incredibly costly longer-term—and more time consuming and tedious.

25. Rules of the DM

Expect that anything you send via email or send via DM to anyone about anything will get out there and will be made public at some point. It will. Don’t be an idiot.

26. Surprise Yourself

No matter how “conservative” you believe your internal projections or goals are—LOWER THEM AGAIN. Surprise yourself, don’t be surprised.

27. Sell your way out of financial trouble

Sell your way out of financial trouble. The idea of “raising money” or “raising debt” is not a good mindset to be in if you find your company in a cash crunched position. You might end up getting financing, but relying on it is a fool’s errand. Sell! Sell! Sell!

28. Are your customers asking the same question twice?

If customers ask you the same question twice, you’ve failed them. When customers ask a new question, write it down, formalize an answer, and find ways to promote that answer (eg FAQs, call center scripts, website, etc.) so that another customer will never need to ask again.

29. Never blindly listen

Never blindly listen to someone who doesn’t have to live with the consequences of the decision. Advisors are great but you must make final decisions. Getting an “I’m sorry it didn’t work out” from an advisor without any downside won’t won’t make you feel better in the end.

30. Unlock your entrepreneurial mind.

Unlock your entrepreneurial mind With everything that happens around you, go beyond the surface and ask “why”, “how”, “is it the best”, “what’s better”, and “how would I do it.” Feed on curiosity and your ability to ask great questions will be sharp when you need it.

31. User adoption isn’t simple or guaranteed.

User adoption isn’t simple or guaranteed. Changing user behavior is not easy. Remember: everyone is busy (life, family, work) and you want to add yet another thing. Remove as much friction as you can. Save as much time as you can.

32. Shut up after yes

Once you’ve got a ‘yes’ shut up and stop trying to further sell. You can’t go further than a win, so shut up. I’ve met more than my fair share of people that lost deals because they kept selling past the ‘yes’.

33. Everyone always has an angle.

Everyone always has an angle. Know the angle before you react to the situation. Don’t end up a pawn on someone else’s chessboard.

34. Community is crucial.

Community is crucial. The power of association and coalition is more powerful than being a lone wolf. Build one. Be a big part of many. Give more than you take (and don’t be a taker or a sleepy networker!).

35. A Quote to End Them All

Live by this quote from one of my mentors and you’ll be better for it: “You can’t cheat real-time. And real relationships take real-time.” With my addition: “But your job is to find ways to cheat your time to create more real-time.”

Here’s to liven out that last quote. Thanks for the free advice Scott and Happy Birthday.

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Business

The Shift Towards Banking-As-A-Service

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The changing times and the pandemic have created a significant shift in how we bank. In addition, our expectations from banks have also differed through the years. The digitalization of the financial services industry has furthered the plan to get free access to banking data. This is in connection with the Open Banking initiative and the dramatic rise of fintech companies and neo-banks.

The market space that the traditional banks once dominated has now given new players the opportunities to compete alongside them. Indeed, the commoditization of bank services has inevitably begun.

A void to connect banks and these new players has been filled in the form of banking-as-as-service (or BaaS for short) providers. It’s only logical that a service such as this emerges. It’s the order next in line to streamline the customer experience and provide products that are built to engage the modern world. 

What exactly is banking-as-as-service?

The easiest way to explain what banking-as-as-service is is through a few examples, these are:

  • Bank accounts
  • Lending systems
  • Credit card payments

The digital world is changing the relationships of brands and businesses with their customers. It is rapidly shifting and improving that even non-bank companies have already integrated financial services to their customers. Established companies such as Walmart, Apple, Uber, or Amazon have already been doing this to add value to their products and services.

Why businesses should take the banking-as-as-service opportunity

To those in the know, banking technology is a complex matter. Developing it from the ground up can be laborious and expensive. Add to that the challenge of getting a bank license which turns off those trying to get in that niche. What banking-as-as-service does is to connect businesses with banks that take care of the requirements and provide the technology they need to provide financial services through a slew of digital channels.

This process will make banking services more engaging and less transactional. Businesses can now integrate services throughout the buying journey without redirecting them to a different platform. This means customers will no longer do the rigamarole of going from one channel to another. They will get what they need when and where they need it.

And statistics show that it is working. Buy Now, Pay Later (BNPL) services are steadily climbing at a rate of 39% per year for approximately 10 million Britons making their online purchases. 

What now for traditional banks?

Since traditional banks have little appetite for risks, they weren’t built to handle the demands for embedded finance. BaaS companies make it faster and easier for fintechs and other companies to increase their offerings by embedding digital banking services directly into the purchase. Instead of seeing this as competition, traditional banks should collaborate with BaaS to benefit from this embedding.

What can Banking-as-a-service do?

With the help of banking-as-a-service, new players in the finance industry will have the capability of targeting niche communities and coming up with slimmer product sets. Also, the solutions that BaaS offers can give valuable insights to businesses on how they can improve their products or services. They will have the much-needed data to learn about industry trends, saving and spending behaviors, and general engagement with their offerings.

All these means that businesses can have more information on how they can improve the overall customer experience. This also means companies can deliver products and services that are more targeted towards the right customers. The possibilities that banking-as-a-service offers are endless in terms of innovation in the banking and financial services market.

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Playrcart Gives You What You Want – Immediately

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We’ve all watched ads and immediately thought, “I want that. Right now.” Some of us wish we could jump right into the TV and into that sexy Ford F-Series quicker than we can have a second thought. But how many of us have gone to make a purchase only to be discouraged by the needlessly complicated payment process? “Too many,” says UK-based startup Playrcart

We believe this is the future of advertising.” 

Founder Glen Dormieux, along with CTO, Richard Mason, created Playrcart born of that very frustration.

What we’re seeing right now is fairly traditional – they’re doing the same thing time and time again.

Currently, when viewing an ad, you have to go through several pages in order to complete a purchase. How many sales are lost in that time-consuming process? “Too many!” say business owners in a Mr. Krabs-esque demeanor. 

How Does Playrcart Work?

Playrcart has designed its platform to convert digital assets into instant transactions within the ad itself. How is that possible? Technology, stupid. 

You can actually make the transaction go directly within the asset itself. So you engage with the ads, you interact with the purchase within the ad without ever leaving that same piece of content.

It effectively dilutes numerous clicks that you normally have to navigate through. The average of reduction clicks is about 75 percent.

With Playrcart, you can watch the trailer for a new Spider-man movie and buy tickets before it’s even completed. You can schedule a test drive in the Ford F-Series as you’re watching a professional drive it on a closed course. 

Consumers will now have the option to purchase something when their emotional response to an ad is at its peak. You can see an ad for a major event and as you’re riding that emotional wave you click and purchase tickets. As the ad concludes, you can emotionally conclude with it – satisfied. 

You can see Playrcart’s technology in action here

Playrcart is capitalizing on our instant gratification society, and they’re doing it with modesty and innovative advances in technology. 

We want to hit them instantly while you’ve got their attention.

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Crazy Things That Happened in 2021

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Although 2021 would probably go down in history as one of the craziest years in recent times, 2021 is looking like it’s catching up. Here are a few of the crazy things that happened this year:

Capitol Hill Riot (January)

Early January saw a massive riot happen at the US Capitol. Former President Trump was charged with incitement in his impeachment trial in the Senate. This resulted in a mob that was pro-Trump, breaking into the building. This forced members of Congress to evacuate and left five dead.

Battle of the Billionaires (January)

Elon Musk has surpassed Jeff Bezos to become the richest man in the world. This, thanks to the increase in Tesla’s share price giving him a net worth of more than $185 billion. Bezos was the holder of this title but went down with his $184 billion worth.

Trump Impeachment (January)

A call for Former President Trump’s impeachment happened twice this year. Some Democrats and members of the progressive group, The Squad, called for his impeachment. This, after his supporters stormed the US Capitol.

Frigid Weather in Texas (February)

Brutal winter storms ravaged Texas for more than seven days. It caused unprecedented devastation that claimed the lives of at least 26 people.

The Grammys Breaking Records (March)

Records were broken in this year’s Grammys, with Beyonce winning more awards than any in the award-giving body’s history. Along with Megan Thee Stallion, they became the first female artists to win best rap performance, breaking records. BTS also made Grammy history by being the first foreign act to perform solo and the first KPop group to be nominated.

The Free Britney Movement (April)

Pop icon Britney Spears has been under a conservatorship by her father since 2008. In April this year, the hashtag #freebritney gained traction as fans cried for the singer to be free from the legal binding. 

The Friends Reunion (May)

Not really a follow-up to the lives of the Friends character, but a reunion in which the main cast members reminisced about the good ol’ times. The fans were treated to a recreation of the set along with some table reads from scenes that were rehashed. 

Bitcoin Price Plunge (May)

After hitting a record high of $64,829 in mid-April, Bitcoin prices plunged to around $30,000 at one point. All this is in connection with Elon Musk’s Tesla’s suspension of purchase with the cryptocurrency, citing environmental concerns over the mining process.

The End for Keeping Up With The Kardashians (June)

The month of June saw the end of the reality TV show, Keeping Up With the Kardashians. After 20 seasons on the air, the show ends with a two-part reunion special. However, this isn’t the end for the Kardashians-Jenner, as they will star anew in a Hulu reality series later this year.

On another note, the year also saw the divorce of Kim Kardashian and Kanye West after six years of marriage.

All Eyes on Simone Biles (July)

The 2020 Tokyo Olympics was held in 2021 due to the pandemic. And on this one, all eyes were on Simone Biles as she has proven that she’s not superhuman after all. The celebrated gymnast withdrew from the team gymnastics finals citing the “twisties” and her efforts to focus on her mental health.

Facebook Name Change (October)

From Facebook to Meta, the rebranding was announced in October in an attempt to own the metaverse. The company says that the new name is reflective of their ambitions that go beyond being a social media platform. CEO Mark Zuckerberg considers the move as a nod to the metaverse, the concept of a three-dimensional version of the internet.

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