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How this successful entrepreneur spent his 35th birthday

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Over the weekend I was going through my Twitter feed. Rather than seeing a ton of political “artistry” and random gifs, I stumbled across this incredible set of non-obvious business strategies (or better known as tweets) that may be some of the largest pieces of gold someone can read when they want to start a business.

Twitter has received it’s fair share of opinions within the past year, but it’s safe to say that if used correctly; it’s the most powerful social network on the planet.

Scott Gerber, a New York based entrepreneur, best selling author, father, and straight up bad ass, celebrated his birthday in an unconventional way. The “Super Connector” took to Twitter to grace us with 35 “non-obvious business strategies and lessons” that he has learned over the past decade in business. Below are his tweets directly quoted from his Twitter feed. If you care to follow Scott, you can do so at @scottgerber.

Lessons From Scott Gerber

1. Beware of “boss metrics”

Macro trends are great IF they are based on the right micro trends. Macro trends can easily be manipulated to show a rosy picture while making major micro issues seem smaller or irrelevant. Ensure your KPIs align with your true performance.

2. Optionality is your life blood

Your job is to maximize optionality everyday in everything you do. There should never only be one path. In fact, try never to only have two potential paths. Always have a variety of obvious and non-obvious traditional and non-traditional options.

3. Bad Decisions

Bad decisions are due to failures to ask the right people the right questions. Don’t be “surface level”. Ask follow up questions. Don’t mistakenly believe what you want to hear. Instead probe deeper on what you actually hear.

4. Two rules

Two rules if your goal is to one day sell your business. 1) Be a revenue multiple company. 2) If you aren’t a revenue multiple company, see rule #1.

5. Anecdotal evidence

Never allow your team to use “anecdotal evidence”. First, anecdotes are not evidence of anything nor are they based in facts, science or statistical relevance. It’s simply opinions on top of gut feelings and emotions. Poor decisions come from this sort of “evidence”.

6. Train with fake fires.

Train with fake fires. Your company needs a good fire drill once in a while. What happens if you don’t raise money? What happens if your biggest client fires you? Get smart people in the room. Figure out how you would disrupt your own business and solve the issue.

7. Never give a “definitive yes”…

Never give a “definitive yes” to a contractual term without reviewing it in its proper context. A one line term can easily become 100 lines or be defined by 100 terms that you never agreed to. It can also mess up other terms if everything is not contemplated as a whole

8. Don’t just listen

Don’t just listen to what’s being said–listen to what is not being said. More importantly, listen to what’s not being said on purpose. People that try to sell you something are often expert in the art of mindful editing.

9. Automating

Automating humans out of a process still takes lots of humans. Don’t be fooled by the concept of “automating a system”. It often takes more man-hours, money, time and technologies than the task itself is worth. Look at the full picture before you invest time or treasure.

10. Follow the bonus.

Follow the bonus. If you help others hit their financial goals, they are more likely to become an ambassador of your BD efforts with their colleagues. Building a partnership with someone who is top line revenue based versus quota based is different. Align incentives.

11. Never partner with adulterers or known cheaters.

11. Never partner with adulterers or known cheaters. If they are willing to screw over their spouse, they will have no problem screwing you ten fold if it suits their needs.

12. Sell with a “2-for-1” mentality.

Sell with a “2-for-1” mentality. Many companies get one big client name and are happy with that. BUT they forget the big client has dozens of divisions. One client could actually become 2 or 3 clients once you open the right doors. Don’t stop after the hardest one!

13. The 3rd party

Don’t let a 3rd party control your destiny, cash flow or your decisions. Whether you need an investment, a platform or a vendor, if a 3rd party becomes a vital piece of your plan you are taking a bet. Calculated bets can be smart, but don’t kid yourself. You’re making a bet.

14. Don’t be a conventional scheduler.

Don’t be a conventional scheduler. We’ve been taught to think in blocks of time (ie 30 minutes). Why have a 12 minute meeting, then burn 18? Think in smaller chucks like 2 or 5 minutes. When you adapt to this, you’re capacity and efficiency will dramatically increase.

15. The Final Offer

Know the final offer you’d take before the first offer. Before you do any deal, know your absolute last stand deal–the absolute worst terms you are willing to accept. Having that thought out beforehand will stop you from making bad deals that aren’t in your best interests.

16. About Acceptance

Don’t ram your model into new industries and assume the other side will understand it (or accept it). Engineer your model to adapt to the lingo, structures and terms of the industry. Make the numbers work using the financial standards of that industry.

17. Always be the first salesperson.

Always be the first salesperson. If you don’t know how to sell your product, no one will! Even if you aren’t a professionally trained salesperson—or the tech guy!!—you need to learn to articulate your value proposition and see what people really need.

18. About Department Heads

Have your department heads always do every task in their department before they are allowed to assign it to anyone else. This will ensure that they know what success and failure look like beforehand.

19. About Sales Meetings

In sales meetings, always ask more questions than you answer. Answer questions with follow up questions until you have the most amount of detail possible before you fully answer. Most prospects will TELL YOU what they need and how they want it. You just need to ask and listen

20. Know your team’s real capacity.

Know your team’s real capacity. Break down your staff’s tasks into units and total task costs. You would be shocked to see how “busyness” and real time communication gives the false impression of full capacity.

21. “Layer”

“Layer” your business over time, not all at once. Layering new revenue centers is certainly smart, just don’t try to do it all today.

22. Buying into passion and enthusiasm can be a disaster.

Buying into passion and enthusiasm can be a disaster. Don’t get caught up in hype and sexiness (or a good salesperson’s spin!). Never make instant yes decisions no matter how good you feel. Even if they feel right, you should still do your diligence.

23. Train your brain

Train your brain to think about what is wrong, not right. What could go badly, not well. And why something won’t work, not will. Your love for your idea, your process or your product can be your worst enemies.

24. Invest in the right systems BEFORE you scale.

Invest in the right systems BEFORE you scale. Failing to create the processes and systems needed when things are manageable will become incredibly costly longer term—and more time consuming and tedious.

25. Rules of the DM

Expect that anything you send via email or send via DM to anyone about anything will get out there and will be made public at some point. It will. Don’t be an idiot.

26. Surprise Yourself

No matter how “conservative” you believe your internal projections or goals are—LOWER THEM AGAIN. Surprise yourself, don’t be surprised.

27. Sell your way out of financial trouble

Sell your way out of financial trouble. The idea of “raising money” or “raising debt” is not a good mindset to be in if you find your company in a cash crunched position. You might end up getting financing, but relying on it is a fool’s errand. Sell! Sell! Sell!

28. Are your customers asking the same question twice?

If customers ask you the same question twice, you’ve failed them. When customers ask a new question, write it down, formalize an answer, and find ways to promote that answer (eg FAQs, call center scripts, website, etc.) so that another customer will never need to ask again.

29. Never blindly listen

Never blindly listen to someone who doesn’t have to live with the consequences of the decision. Advisors are great but you must make final decisions. Getting an “I’m sorry it didn’t work out” from an advisor without any downside won’t won’t make you feel better in the end.

30. Unlock your entrepreneurial mind.

Unlock your entrepreneurial mind With everything that happens around you, go beyond the surface and ask “why”, “how”, “is it the best”, “what’s better”, and “how would I do it.” Feed on curiosity and your ability to ask great questions will be sharp when you need it.

31. User adoption isn’t simple or guaranteed.

User adoption isn’t simple or guaranteed. Changing user behavior is not easy. Remember: everyone is busy (life, family, work) and you want to add yet another thing. Remove as much friction as you can. Save as much time as you can.

32. Shut up after yes

Once you’ve got a ‘yes’ shut up and stop trying to further sell. You can’t go further than a win, so shut up. I’ve met more than my fair share of people that lost deals because they kept selling past the ‘yes’.

33. Everyone always has an angle.

Everyone always has an angle. Know the angle before you react to the situation. Don’t end up a pawn on someone else’s chess board.

34. Community is crucial.

Community is crucial. The power of association and coalition is more powerful than being a lone wolf. Build one. Be a big part of many. Give more than you take (and don’t be a taker or a sleepy networker!).

35. A Quote to End Them All

Live by this quote from one of my mentors and you’ll be better for it: “You can’t cheat real time. And real relationships take real time.” With my addition: “But your job is to find ways to cheat your time to create more real time.”

Here’s to liven out that last quote. Thanks for the free advice Scott and Happy Birthday.

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Marketing Lingo you need to know for 2018

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7 Marketing Lingo you need to know for 2018. If you own a small business, chances are you’re wondering how you’re going to market yourself.  Looking online you’re going to find quite a few article and resources for marketing, most of them coming from marketing company themselves.  Give or take an hour of research and you’re pretty much ready to quit because there’s too many options and because you’re not a part of the marketing or digital marketing world, all the lingo being used such as SEM, SEO, Digital Marketing, etc. becomes overbearing. That’s ok, we’ve created a short guide for you to follow that will help you better understand the world of Digital Marketing. These are the essential keywords and lingoes in digital marketing that you’ll need in order to navigate marketing information.

SEO (Common marketing lingo)

The first is the most common marketing lingo. Search Engine Optimization.  This is a service that many digital marketing agencies provide to help get more people to come to your website via an organic search result.  When someone online searches for a keyword that your business represent, your website will come up on the front page.  They will then click on your link and be directed to your website.  This doesn’t guarantee business, but it does increase the likelihood of you getting more leads and sales.

SEM

Search Engine Marketing.  This service is similar to SEO because it rely on you getting good rankings on the 1st page of Search Engines.  The difference is that SEM depends heavily on paid advertisements to get you there instead of appearing there organically.  You know those ads on top and on the side?  Those are probably the works of an SEM Campaign. Learn more about Search Engine Marketing here. 

PPC

Paid Per Click.  How SEM does it’s work is through a Google service known as Paid Per Click.  This is where you pay Google to place your business on the front page in the form of an advertisement.  Whenever someone clicks on the advertisement, you pay google a small fee (anywhere between 50 cents to $20 depending on keyword and competition).

SMM

Social Media Marketing.  The goal for this is to deliver traffic to your website via Social Media.  Depending on your business certain social media platforms may be better suited for you.  A clothing/retail business may benefit more from Instagram and Pinterest than Twitter for example. Learn how to maximize your social media’s effectiveness here. 

Digital Marketing

Digital Marketing is a broad spectrum of online marketing services.  Typically a Digital Marketing campaign will include more than one services to accomplish a goal, whether it be branding or simply more traffic and customers.  Digital Marketing can include SEO, SEM, SMM, PPC, and many other online-related marketing services.  Typically it doesn’t include direct mail, bill boards, or bus wraps.

CPC

This marketing lingo stands for Cost Per Click and is most common with Google’s Pay Per Click model. However many other advertising platforms also utilize CPC to determine the effectiveness of a campaign. Cost per click simply means how much does it cost you every time someone clicks on your promoted ad. Usually you want the CPC to be low, that way you won’t have to pay more for people clicking on you ads.

Conversion

This is a confusing marketing lingo because it could mean a lot of things. Conversion could mean the rate at which someone goes onto your website and then converts to become a customer. Your formula would be Sales conversion / Visitors. However Conversion can be something completely different if you’re advertising on Google, Facebook, of Instagram. Conversion doesn’t mean sales on your website, it could mean simply someone converting and eventually browsing to a desired page on your website, however not necessarily making any transaction. Learn about social media conversion here. 

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Simple Ways To Thank Your Clients

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clients

The consumer market has changed drastically. Due to the extreme changes to the way we shop, entrepreneurs are trying to come up with ways that empower customers to have an enriching and engaging experience. Businesses are conducting lots of surveys to collect valuable data and conducting research activities to gain analytic insight using the data to better understand consumers. In simple terms, they are trying to have an advantage over their competitors and trying to attract more customers by offering the best products and services. Thanking your clients is extremely important for customer service and making them feel special.

Various market surveys have concluded that other than providing a better product at a cheaper price, there is one factor which separates each and every business. This unique feature is the customer experience which every business house is concerned about. Several consumer studies have been able to prove that the clients generally tend to pay much more for a better experience. Excellent customer service improves the brand loyalty of any business as well as increases your goodwill amongst the customers. One way to increase your customer loyalty is to thank your customer for their patronage and make them feel special. Here are some of the ways you can thank your customers:

Providing gifts to the customers

Gifts such as mugs, t-shirts, chocolate boxes, and other tokens of appreciation help to win the customer’s heart to a large extent. Such gift items can be presented to the customers on certain special occasions such as their birthdays, anniversaries or even on certain holidays such as Christmas or New Year. Gifts can also be sent on any normal day just to show some gratitude to a loyal customer.

A note of thanks

There are a lot of options available to thank your customers, but you should choose the ones which help you with personalized connect. One such method would be sending a simple thank you note. Though there might be a notion that handwritten notes are old school techniques and have lost their charm, it is completely incorrect. The fact remains that with the advent of technology, things such as handwritten notes have become extinct, but instead it has an even greater impact on the people today than in the past.

A day to celebrate with the customers

A day or two must be assigned to celebrate with your customers and value their loyal patronage. There can be special promotional sales and a grand lunch or dinner on these dates for the customers. One should send special invitations to the customers and invite them to have a fun and enjoyable day out.

Reward for the referrals

A referral is the highest compliment which you can receive from your client and it is very useful for the growth of any business. Such gestures from the customers always deserve recognition from your side. This recognition could be in the form of simple gift cards, thank you messages or even discount coupons on goods and services. You always need to appreciate when any customer provides you with more business.

Food

Each and every one of us love food. You could easily send some cakes or cookies from the local bakery to your customer’s’ office to show your appreciation for their cooperation.

Work can become as enjoyable as leisure if you have a cordial relationship with your clients. The above mentioned ways are great ways to thank them and appreciate them for all the trust and cooperation.

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“I’m Fat Let’s Party” Guy: Life as a Celebrity Meme

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The internet has done a lot to disrupt culture.  Once upon a time, styles, techniques, communities and information were only as transmutable as cable TV and word of mouth.  When compared to the rate of change we see today, the evolution of content has moved from a slow creep to nearing light speed.  Ten years ago the lifetime of any trend in humor could last months, and before that years.  These days, you see a popular meme “break the internet” but one week later a new one is there to take it’s place.

Imagine if Charlie Chaplin had risen to fame in this day and age through the vehicle of The Meme.  Would he still be as iconic?  As immortal?

I spoke with Steven Lee… also known as “I’m Fat Let’s Party” Guy.  Steven’s meme has been sported on the front page of reddit twice and has garnered over 400k in likes and shares on social media within the first hours of being posted.  As it happens, Steven and I actually went to the same schools growing up.  However I am jealous because I cannot say that I grew up to be a world-class meme.  I got the chance to speak with him about Memeology.  Here’s what he had to say:

1.  So let’s hear about this party…  

The picture was taken in 2011, I was with my friend Dave Leek. We went to Philadelphia at Drexel Factory for a concert. The head Dj was Alesso. When we got there I found out my friend Dj Dubsef was opening so we were allowed in early. When the concert started, since we got in early we got front row, right in the middle. It was crazy we were just having a blast and I saw the photographer “ATOTHE” and I just made that pose and everyone went along with it. It was great the high from just being at the concert and all the fun I was having was crazy mainly because I was completely sober. We didn’t drink at all it was just the energy that gave me like a high feeling. Definitely an amazing feeling.

2.  Now let’s hear about this shirt…

The shirt I got back in 2010 at Comic Con NY. It was at a booth called “Seibei”. They were super nice. After I became the meme I sent them an email about it. They thanked me and I told them that I ordered another shirt from them.  They said they were going to throw in some more for me. It was amazing because I ordered two shirt but when the package came they gave me three more shirts two of them were different color versions of the “I’m Fat, Let’s Party” shirt. One in black with yellow letters and one in sky blue with yellow letters too. Another note about Seibei is that when I went to Magfest 2015 I got to meet the creator of the shirt there. He was working his friend’s booth there and I haven’t officially met him before so it was great. Once he saw me he told some customer “I’m sorry but I need to hug this man really quick.” He is an amazing man, his name is David by the way. In short, I have three different colors of the shirt.

3.  Who first memed this?  Tell me about the moment you realized it went viral.

So going back to the Photographer “ATOTHE” he posted the original photo on his Facebook page. Then someone who I still don’t know posted it to “reddit” and it blew up from there. It’s funny I never heard of reddit before that. I saw the post after 14 hours of it being posted and it already had over 400,000  reblogs and likes. It was weird because in the comments some people knew who I was, telling them I lived in NJ and that I went to high school. Some said that I quote “omgz he snapchats me everyday”. The worst part of it though was the comments about body confidence saying that I have a mental problem about my body. Then there were other people arguing about it. It was pretty nuts. Also in the comments were people who started to photoshop me into a ton of different memes.  Basically the reason it became a big deal was because it made the front page of reddit and apparently posts only get the front page when it’s discussed and reblogged a ton.

4.  How old is this meme now?  How often do you see it reappear? 

It’s about 5 or 6 Years old now. It has been reappearing all the time. It’s been on the front page of reddit now about 5 times and when it gets posted the meme evolves, which is cool.

5.  What has been the most surprising side effect of being a “meme guy” so far?

The most surprising part of being “that guy” is that people from all over the world knows the meme and some of them actually know who I am due to mutual friends. The funniest/weirdest time I got recognized was when I was working as a cashier for FiveBelow. These two kids age probably around 12 and 10. They made a comment while I was ringing them up. It was “oh must be a party over here”. I was confused at first but then I looked at them and I asked are you referring to the meme. Their faces lit up in excitement when I caught on. What made it weird is that their father was confused and asked what are you guys talking about. My response was that they saw a funny picture of me and he gave me the most confusing look ever. It was funny and weird lolz.

6.  What are your thoughts on meme culture and memes as a vehicle for humor?  What’s your favorite meme?  

The meme culture is huge, when it first started it usually was the same pictures with new phrases on them. Now new memes come out every other week. The convention I went to had a huge meme culture following in it. There were people who cosplay a meme that just got popular only a week ago. It’s crazy but I also believe sometimes people make memes and take it to a new level. Now memes are videos too. They went from pictures to videos… now that’s huge step. But again some of the memes are just too much for me and are part of that I wanna say is stupid humor like doing the stupidest things on purpose.

My favorite meme of all time?  Arthur Fist.

7.  What do you like most about your meme?  What do you like least? 

What I like most about my meme is that I met people who told me that the meme gave them the courage to go out and do things and that made me feel better about themselves. Even though I just was at a party having fun. The thing I like least about it is that some people think that I’m someone who just parties all the time and that makes them think I’m not someone who actually has a head on their shoulders. It sucks but I usually just ignore those guys because everyone has, haters am I right?
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