Business
Hubble Contacts Founders Ben Cogan and Jesse Horwitz Disrupting The Contact Lens Industry
Published
8 years agoon
By
Jie KuangThere is a trend going around where businesses are completely eliminating the middleman and passing the savings along to consumers. Hubble Contacts is disrupting the contact lens industry by doing just that. Founded by Ben Cogan and Jesse Horwitz, Hubble Contacts delivers fresh daily contacts for only $30 per month, which was unheard of. The contacts are produced by St. Shine and FDA approved, so you know your precious eyeballs are safe. If you are unsure of your prescription, Hubble Contacts also helps you book an appointment with an optometrist in your area. The contacts range from -0.50 through -12.00 and later this year, Hubble Contacts will be offering toric lenses to cover patients with astigmatism. Ben and Jesse raise $7.2 million in funding and officially launched their contact lens business November 2016. We took a deeper look into this subscription-only e-commerce startup.
What are your backgrounds?
Ben: I grew up in New York City and graduated Phi Beta Kappa/Magna Cum Laude from Princeton. Prior to Hubble, I worked as a Senior Customer Insights Associate at Harry’s (the direct-to-consumer, subscription-based razor brand). I helped to build the Customer Insights Team where I surveyed and interviewed customers, modeled new business opportunities, and generally came to learn all things shaving.
Jesse: I also grew up in New York. I studied economics and finance and graduated from Columbia University, where I graduated Phi Beta Kappa/Magna Cum Laude. I later joined the investment team for Columbia University’s endowment in 2013, where I spent the last few years investing across the alternatives landscape – private equity, venture capital, hedge funds, and real estate. During my time at Columbia, I built a strong network across the investor community, including Two River, a life sciences merchant bank that invested in and brought together the Seed round for Hubble.
What makes Hubble Contacts different from competitors?
Ben: Hubble is America’s first direct-to-consumer contact lens brand that is dedicated to making it affordable and convenient to purchase high-quality daily contact lenses for about half the price of other brands. Because of Hubble’s subscription service, wearers will never run out of contacts again―a more convenient, healthier approach to avoid over-wearing.
How would you describe your team?
Jesse: Hubble’s earliest team members were our friends and family. The CTO, Paul, is one of my best friends from college and the Creative Director, Dan, is one of Ben’s best friends from middle and high school. Paul, Dan, and everyone else on the team are highly self-sufficient and are given a lot of responsibility in their respective areas.
How did you guys meet and decide to be cofounders for Hubble Contacts?
Ben: I met Jesse at Bridgewater in summer 2011. I began to recognize a void in the marketplace for affordable, high-quality contact lenses and started to develop the concept for Hubble. Through exhaustive research and strategic planning, I realized that my business model had legs and with the advice and guidance of the Harry’s team, I began to put my plans in motion. Shortly thereafter I realized I couldn’t do it on my own and contacted Jesse. Jesse loved the idea and we continued to build the Hubble brand together.
How are you able to keep costs so low?
Jesse: We accomplish this by cutting out markups from intermediaries to sell our own brand of lenses directly to consumers. This means that lenses generally cost less than half the price of competitors.
Ben: Secondly, Hubble is willing to accept lower profit margins than the 80%+ that are common in the industry.
Did you come across any obstacles?
Ben: Contact lenses are not only a consumer packaged good, but a regulated medical device. This means Hubble is both subject to FDA regulations as an importer of contact lenses manufactured elsewhere, as well as regulations that govern the sale of contact lenses online. Navigating this thicket of rules was challenging, but ultimately necessary to be able to start the business.
Who are some influencers that you are inspired by?
Ben: I am inspired by Jeff Raider, who is the co-founder of both Warby Parker and Harry’s, businesses that directly paved the way for what Hubble is doing now in the contact lens space. Jeff has remained a mentor to me since I left Harry’s.
Jesse: I am is inspired by Mike Bloomberg, an entrepreneur that has had tremendous success across many walks of life (business, politics, etc.).
What is happening in 2017 for Hubble Contacts?
Ben: 2017 is going to be a really important year for Hubble. Most important priority is growth. We’ve acquired more than 20K customers so far, but keeping up the momentum is our highest priority goal, and we’ll do this by expanding our marketing channels and refining our message. In Q3 of this year, we’ll be launching toric lenses to cover patients with astigmatism.
What is some advice you can give to young entrepreneurs that want to start their own business?
Jesse: It’s almost cliché now to say that it’s not your idea that matters as much as your execution. And while to some extent that is true – we spent hours and hours in the FDA databases to find a contact lens manufacturer back in 2015 – your idea matters a lot too. Contact lenses is a broken category today (high costs, inconvenient access, poorly designed packaging) and Hubble was founded to fix that. We think a new business really must fix a problem in the world to succeed.
Jie writes about influencers and startups in various industries. She is a designer turned techie, and when she is not writing, you can find her in her workshop working on her next big project.
Business
Omnichannel Marketing Platforms: Definition, Examples & Tools
Published
2 months agoon
August 22, 2024By
Kai KelisOmnichannel has become a recent buzzword online. That’s because the business landscape has shifted most of their marketing efforts into virtual communication. Advertisers are always looking for new ways to boost online connections with audiences while increasing sales. This is how “omnichannel” sprouted quickly and into every marketer’s arsenal. But what is omnichannel, and what are some omnichannel marketing platforms that do the job? Read on to find out.
What is Omnichannel Marketing?
The concept of omnichannel is simple. It aims to provide marketers a quick way to communicate with their customers and get as much engagement and conversion as possible from one go. Their objective is for customers to enjoy a seamless shopping experience on multiple brand channels, including online, mobile, or in-store. This means, marketers would have to show customers the same pricing and promotions across all brand channels.
However, it also goes beyond that. You have to ensure that customers can navigate through different channels with ease. This means customers can switch between your brand channels without any roadblocks. For instance, a customer can order from your online store and have the option to pick it up from your physical location. One way to increase sales is by offering customers additional items to boost order value.
Why is Omnichannel Marketing Important?
Omnichannel marketing is crucial these days since most people have shifted to online browsing and shopping. Moreover, if advertisers market on three or more channels, this could result in a 90 percent higher retention rate compared to using a single-channel campaign.
Additionally, omnichannel marketing also strengthens your brand messaging since campaigns are consistent across all platforms. But what are the primary reasons why advertisers focus on omnichannel marketing?
- Brands will get high customer retention
- Gains customer loyalty
- More personalization in the customer’s journey
- More integrated business
- Better customer insight
- Smooth and enjoyable customer experience
How Does Omnichannel Advertising Work?
An example of omnichannel marketing is when a sports retail store sends its prospects an email containing a recent promotion on its newly launched running shoes. The email content shows the link to the promotion. Once customers click this link, they are taken to the brand’s eCommerce website. Instructions also let them know they can get it from the brick-and-mortar store.
Another example is when a furniture store shows a behind-the-scenes video on YouTube about how its experts craft their pieces. Once viewers watch the video, they are welcomed with a link inviting them to join the brand’s email newsletter.
10 Omnichannel Marketing Platforms
Here are 10 best omnichannel marketing tools.
1. BigCommerce
This online and offline sales tool is for large-scale businesses looking to streamline their advertising strategies. BigCommerce unifies all marketing campaigns in an easy and convenient platform, including in-store, online, social media, and marketplaces. It can also handle large volumes of sales, traffic, and transactions, providing customers with a smooth experience.
2. NewStore
NewStore is the tool for all your POS and inventory management systems. It can manage orders, inventory, and customer data across the brand’s channels. It also comes with robust marketing tools that offer personalized engagement, such as push notifications, mobile apps, and location-based marketing.
3. Glassix
If you’re looking for the best omnichannel marketing platforms for communication, Glassix sits at the top of the list. It’s an AI-powered advertising tool that helps with email, SMS, live chat, messaging apps, and social media. Using Glassix means tracking all customer interactions and messages in one user-friendly interface is easy. It also lets you send targeted messages to your audiences based on their preferences and behaviors.
4. Desku
In addition to integrating all customer communications in one interface, Desku also helps with automation functions, such as chatbots, canned responses, ticketing systems, and more. Plus, it offers reporting tools and analytics to monitor progress.
5. Omnisend
Omnisend is the platform for all your SMS and email marketing campaigns. It’s best suited for eCommerce businesses and allows advertisers to create, monitor, and automate campaigns across all channels. It offers drag-and-drop features and is extremely easy to use.
6. Tidio
When searching for the best omnichannel communication platform, Tidio ranks high. It’s designed to facilitate customer interactions, manage inquiries, and offer real-time support.
7. Adobe Experience Cloud
You can’t succeed in omnichannel marketing without using a cloud-based service. And Adobe Experience Cloud ensures you get the right cloud-based solution for optimizing customer experiences. You can use this tool to build and manage customer journeys through AI-powered insights. You can also integrate this platform with other Adobe tools like Adobe Experience Manager, Adobe Target, Adobe Campaign, Adobe Analytics, and more.
8. Revealbot
If you’re spending time on paid ads, Revealbot will help you manage them in one user-friendly interface. It’s a marketing tool that helps optimize digital advertising campaigns on Instagram, Facebook, TikTok, and Google Ads. You can use this tool to set automation features, campaign budgets, and custom ad rules.
9. Shopify Plus
Shopify Plus if one of the best omnichannel marketing platforms for eCommerce businesses. It helps create a streamlined customer shopping experience. From workflows and checkouts to customer segmentation and targeted marketing campaigns, this is a reliable tool to use.
10. Oracle CX Commerce
Oracle CX Commerce is the best solution for B2B and B2C businesses. It’s a cloud-based eCommerce platform that helps provide personalized experiences. It also offers advanced features that simplify segmentation, customized content, targeted promotions, and customer engagement.
If you frequent the outdoors, you know how important protecting your playground is. When you’re close to nature, you must always prioritize eco-consciousness. While you practice sustainable habits, supporting brands prioritizing sustainability becomes a top priority. If you’re always planning an outdoor adventure and need the gear, here are the top 10 sustainable outdoor gear brands you must check out.
1. Patagonia
Over the years, Patagonia has lined up its corporate social responsibilities, mainly focusing on labor and the environment. They have robust social responsibility programs that ensure workers and communities are cared for. Patagonia claims that 85 percent of its products are made in factories with Fair Trade Certified certifications. The brand also helped over 85,000 workers by participating in Fair Trade programs. The brand also helped more than 2,000 farmers from its Regenerative Organic Certified cotton program.
2. Osprey
Osprey, a brand that creates robust backpacks for travel and outdoors, is also committed to sustainability. The company is a trusted bluesign SYSTEM partner, which helps eliminate PFAS-based DWR in 100 percent of its textile products. On top of its promise of eco-friendly materials, the standard for its backpacks is unparalleled, offering durability, functionality, and repairability. These products undergo field testing and athlete evaluations to ensure it’s a pack that runs a lifetime.
3. Hydro Flask
Plastic bottles comprise one of the highest numbers of ocean pollutants. Hydro Flask is committed to minimizing this by introducing excellent insulated water bottles that last a lifetime! I bought one five years ago, and the insulation functionality still works like the very first day I got it. The brand boasts its recycled-content bottle, the Slingback Bottle Pack, with a 100 percent recycled polyester body. It also eliminated single-use plastic for its packaging, specifically for 90 percent of its products. Hydro Flask uses soy-based inks and no foils and varnishes for their products too!
4. Black Diamond
Black Diamond is among the top brands for the best outdoor gear, specifically reliable and durable helmets. The company’s ethos is based on the team’s outdoor pursuits. First, the company’s 12,000-square-foot headquarters is energy-efficient, with a 2,200-watt solar photovoltaic system that generates about 3,000 kWh of electricity per year. Black Diamond also advocates for sustainable outdoor and recreation practices and is a founding member of the Outdoor Industry Association’s Climate Action Corps.
5. Sierra Designs
Sierra Designs is also one of the best sustainable outdoor gear brands you can rely on. They aim to create products that have as minimal impact as possible on Mother Nature. The brand boasts the DriDown product, which ensures that feathers come from animals that weren’t subjected to any harm. The brand also uses neglected recycled materials for its fabric’s exteriors and insulation for apparel and sleeping bags. A lifetime warranty also backs all Sierra Designs products.
6. Hyperlite
Hyperlite is your go-to outdoor gear brand if you’re into climbing, hiking, or rock climbing. The company is committed to sustainability for as long as the brand is still in operation. They created the Hyperlite Mountain Gear ethos, essentialism, which differs from minimalism. The brand believes that an intentional and thoughtful approach to assembling its backpacks ensures its products are safe, comfortable, warm, and efficient. Hyperlite is a proud partner of Dyneema, a bio-based fiber company, and promises to use this fiber in all its outdoor gear products.
7. MSR
For all your climbing equipment, don’t miss out on MSR products. The founder, a lifelong mountaineer, believed that a safe and reliable equipment is key to greater adventures. Today, the brand is proud to hand-build many MSR products. The brand is also another founding members of the Outdoor Industry Association Sustainability Working Group. It’s a collaboration of over 300 outdoor brands, manufacturers, and suppliers that focus on sustainability challenges and solutions.
8. Sunski
When you’re enjoying outdoor adventures, make sure you enjoy it in style with Sunski sustainable glasses. Sunski is a fantastic eyewear manufacturer in America that uses plastic scraps to turn into frames! A unique sunglass niche in the industry. The sunglasses are flexible, lightweight, and extremely durable. All Sunski customers will also get a lifetime warranty for their glasses. And if they break? Repair or replacement is free!
9. Cotopaxi
Cotopaxi backpacks, travel packs, hip packs, and duffels are colorful and vibrant and made with eco-friendly materials. They embarked on the The (Re)Purpose™ Collection program, which uses recycled deadstock or leftover fabric from other fashion brands. They also offer a lifetime guarantee on repairs or replacements. As members of the Sustainable Apparel Coalition, they support Amazon’s reforestation. Cotopaxi believes that doing good will create a ripple effect, so they reward customers who #DoGood!
10. Goal Zero
Here’s another eco-friendly outdoor gear brand for all your needs and more. To offer you the best outdoor camping experience, Goal Zero even sells power essentials, such as inverter generators, handheld portable power devices, solar panels, and battery banks. The company also aims to practice eco-conscious manufacturing methods by ensuring all 10+ factories in nine countries adhere to environmental and human rights standards. Its top sustainable camping gear is the Yeti Portable Power Station, with a four over five rating!
Eco-consciousness and health and fitness must be the perfect tandem. If you prioritize your health and fitness, the same care should also concentrate on sustainability. While you’re focused on your fitness goals, the process shouldn’t be as destructive to the environment. Just like you want to nourish your body with the good stuff, you also want to protect Mother Nature like it’s your own body. After all, the outdoors offers so much to benefit your health in the long run. Hiking, camping, rock climbing, surfing, swimming, to name a few. That said, protecting your playground as much as possible is only fitting. And that starts with choosing the most sustainable activewear brands. Here are the top 10 sustainable brands for fun and play.
1. Iron Roots
While some activewear brands claim 80 percent sustainability, Iron Roots embarks on 100 percent sustainable products and processes. It’s plastic-free all-organic athletic apparel that will not only make you feel good but also make you feel better about wearing Mother Nature-friendly apparel. Founded in 2018 by Dutch friends, the founders combined functionality, design, and sustainability in beautiful sportswear. They were both fed up with how the market manufactures most apparel from unsustainable materials. The brand uses non-plastic materials and unique plastic-based apparel like polyester. It’s a breathable and comfortable activewear that will help you achieve your fitness goals!
2. Girlfriend Collective
Girlfriend Collective is a Seattle-based brand making waves in the sustainable activewear niche in 2024. They are famous for their sports bras, trendy gym tops, leggings, and more! But the best part is the teams behind this brand are tree huggers, prioritizing recycled materials for their apparel. From fabric scraps to water bottles and fishing nets, you know you’re working out and helping the brand’s mission. The brand also uses eco-friendly dyes to color its clothes while managing wastewater responsibly. They created the ReGirlfriend program to prevent textiles from being in landfills!
3. Patagonia
Every outdoorsperson has heard of the famous brand Patagonia. The company has set a gold standard for sustainable apparel and manufacturing. Recently, the popular activewear brand has revamped its ownership structure to ensure it allocates a budget for environmental initiatives. The brand not only outsources sustainable materials and works with eco-conscious factories, but it is also transparent about it.
4. Groceries Apparel
Groceries Apparel is another sustainable activewear brand that focuses on upcycled food waste without needing third-party people or factories. They manufacture their activewear themselves through non-toxic and locally sourced materials. Who would’ve thought another person’s food waste could be a gym rat’s workout clothes? They manufacture all their products in their Los Angeles factory, making them a 100 percent self-sufficient brand!
5. Move by Mate
Move by Mate knows that conventional cotton, a material used by most apparel brands, is detrimental to the environment due to its pesticide use, heavy farming, and excessive water consumption. Move by Mate is also one of the sustainable activewear brands that uses organic cotton instead of traditional cotton, keeping the soil healthy. They claim that organic soil is also more breathable.
6. Wolven
If leggings are your workout go-to, then you must check out Wolven. It’s a brand that produces recycled sexy leggings for your exercise routines. Wolven is also deemed Lululemon’s competitor due to its elegant designs in multiple muted colors. Wolven leggings are made of 84 percent recycled PET or plastic bottles. The brand’s recycled materials are also Global Recycled Standard-certified. When you buy Wolven leggings, you’re guaranteed they are free of uncomfortable, harmful chemicals.
7. Reformation
You can be sure this brand is one of the most mainstream activewear brands that doesn’t take eco-consciousness lightly. Reformation boasts multiple eco-friendly initiatives, and they will not stop anytime soon. For one, they have a RefRecycling program, encouraging customers to drop off their used Reformation products in exchange for store credits. Moreover, Reformation also partners with many eco-conscious organizations like Bluesign. They also have a FactoryForward to ensure their suppliers become the best at what they do.
8. Gngr Bees
Founded in 2019, the owner, Natalia Grisard, was inspired to create Gngr Bees by her love for wildlife. She claims this brand is “driven by purpose and not by profit.” The brand’s apparel is made from discarded products. The company has reclaimed over 45,000 plastic bottles and over 4,000 kilograms of fishing nets. Gngr Bees also partners with Azizi Life and Beach Collective to plant mangroves and recycle ocean-bound plastic.
9. The North Face
The North Face has a long history of embracing eco-friendly products, initiatives, and commitments ever since. They are committed to prioritizing nature through science-based and actionable goal-setting. The North Face ensures all their materials are 100 percent recyclable and responsibly sourced. They created the North Face Renewed program that focuses on circularity by giving used gear a second life. This way, they are given a chance before users toss them into a landfill.
10. Tentree
Tentree is a Vancouver-based brand that believes in the power of tree planting. Its name is embedded in its company vision to plant ten trees in exchange for every item purchased. The company centers its practices on environmentally friendly ways, which they call the “earth-first approach.” This focuses on safe and fair working conditions for all employees and prioritizes sustainable and recycled materials for their products. Some of these materials are Tencel lyocell, Repreve polyester, and more. They created the Climate+ Initiative, which lets customers prevent carbon emissions by buying a pack of trees.
Bob Day
October 22, 2017 at 6:45 pm
You should start a quality afordable hearing aide business. The industry is controlled by a few companies who price gouge the people who need them. Another industry thats ripping consumers off is the prescription eye glass industry. The mark ups on both these industries is criminal.
Thanks for your time.
Kathleen Awai
May 10, 2018 at 8:49 pm
I believe you are not true to what you agree on. The easy to DISCONTINUE POLICY is so FAKE. I have SENT several emails to discontinue my subscription…IT HAS NOT HAPPENED!…DON’T SEND ANY FUTURE SHIPMENTS, THE TELEPHONE NUMBER TO AUTO DRAFT FROM YOU ACCOUNT IS NOT IN SERVICE.BUT THE PRODUCTS KEEP COMING, MY BANK ACCOUNT HAS CHARGED ME OVERDRAFT FEES, BECAUSE I LIVE FROM PAYDAY TO PAYDAY.
Kristen L Bates
January 14, 2019 at 10:37 am
This is the worst and most unprofessional company I’ve ever order from. They tell you you can get contacts with a valid prescription when you put in your information they’re not going to honor your prescription and less this done by Hubble. The worst I hope you go out of business I hope no one ever ordered from this company again they do false advertising don’t put your money or your credit card in this companies hand they are bad for business they are unprofessional I had to call the office 10 times to talk to someone Carlos Krista and Amy are the worst so if this is a supervisor or boss reading this I expect you to go back if you the tapes because those people need to be fired. Not because I say so because a the professionalism they did not display I hope you all do not order from this company have a great day
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Jenny T
August 12, 2019 at 12:06 am
Good to see a couple of Gay men and lovers, make it big time in the business
Peter Tharp
May 8, 2020 at 10:37 am
I am a customer of Hubble. Recently, I got a new prescription and sent that to their website. Unfortunately, they sent me the old contact prescription and then refused to accept the old prescription back to the company. I tried a dozen times to reach a manager that would recognize their mistake and do the right thing but without success. I don’t know if this is part of a scam or a scheme but they have exhibited poor customer service in this case. I hope you have better luck.