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Borders: An Open and Shut Case

A certain generation remembers Borders as the worthy competitor of the massive bookseller Barnes and Noble. But while the latter has since developed into the monolithic purveyor of all things media, the former has been reduced to a relic of a bygone era. 

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The book-reading community isn’t what it used to be. And from what we can glean, things aren’t going back. The technological developments of the last century—and the resultant dwindling of our attention spans—have safely secured this truth. 

Of course, reading hasn’t died out entirely—it’s simply, erm, changed area codes. Or whatever the f*ck. Today, the majority of people do their reading on digital devices. Phones, tablets, and laptops have become the dominant means of receiving information of any kind, making physical books a less desired commodity.

But there’s still a healthy chunk of people whose idea of a good time includes snuggling up with a good book. And niche markets can still yield great gains. Similar examples can be seen in the music community, where, after years of physical mediums dropping in popularity, artists have again found vinyl to be a viable option.

No one’s getting rich off these things, but there is a market. And if you’re (at least partially) doing it for the love of it, that’s usually enough.

Introduction

A certain generation remembers Borders as the worthy competitor of—and, at one time, a superior to— the massive bookseller Barnes and Noble. But while the latter has since developed into the monolithic purveyor of all things media,, the former has been reduced to a relic of a bygone era. 

But let’s go back to the beginning when Borders was in its infancy, and dissect the fall of the once-great bookseller.

Great Expectations

Borders began as a family venture, founded in 1971. Brothers Tom and Louis Borders opened an 800-square-foot used bookstore called Borders Book Shop at 211 S. South State St. in Ann Arbor, Michigan.

Aided by Louis’s development of a software system that helped the store manage inventory and accurately project sales, Borders enjoyed a competitive advantage lasting two decades. The brothers, who graduated from the University of Michigan, used this inventory tracking system to their advantage, eventually licensing it for commercial use. 

By 1975, the brothers added to their burgeoning brand when they bought out Wahr’s, an aging bookstore down the road from the Borders flagship store, and stocked it with rare books. Borders’ prominence began to build, but the company was still firmly rooted in Ann Arbor. 

Arch of Triumph

Borders began to rise through the bookselling ranks in the late 80s. Much of the progress made during this period would be attributed to new recruit Robert DiRomualdo, who would go on to become chairman, president, and CEO of Borders Group, Inc. Under his leadership, the company expanded.  

In 1991, Borders started integrating music and movies into some of its stores. Through this diversification, the company successfully widened its audience and bolstered its position as a top-level retailer.  The following year, Borders was acquired by Kmart Corp, creating the Borders-Walden Group, which Kmart Corp bought in 1984. 

At the time, Borders had 21 large stores. The New York Times reported that the company had valued itself at about $190 million. However, the marriage was short-lived, and in 1995, Borders split entirely from Kmart. That same year, Borders— now named Borders Group Inc. — went public. 

At the time, Borders’ innovative inventory management system was considered “the envy of the industry,” as one publisher put it, and was a catalyst in the forthcoming boom in the company’s superstore footprint.

By the mid-90s, under the leadership of CEO Robert DiRomualdo, Borders had reached its peak of popularity and profitability. In 1997, its stock price hit an all-time high at $44.88. It was a period marked by prosperity in growth. 

Borders expand its store footprint by 25.5 percent, adding 52 superstores. By January 1999, the company has 256 superstores averaging $256 in sales per square foot.

Death of a Salesman

Borders embraced the internet age in 1998, making its internet presence known with the launch of Borders.com. It would be the final glorious plateau of Borders’ existence. 

Leadership would soon become muddied. In 1998, Philip Pfeffer replaced DiRomualdo— a decision that lasted less than a full year. In April of the following year, Pfeffer resigned and was replaced on a temporary basis by DiRomualdo. But by November 1999, the carousel would halt, and Greg Josefowicz would become Borders’ permanent CEO.

Borders contracted with Amazon to sell products online in 2001. During the early 2000s, Borders was still deploying a tactic of growth through acquisition, buying United Kingdom-based Paperchase Products Ltd. 

In 2005, Borders posted $101 million. The following year would be it’s last to make a profit.

George Jones replaced Josefowicz in 2006 as CEO after 7 years of holding the office. Borders’ stock price hit a then-six-year-low $12.28 a share. The company would sell its U.K. and Ireland subsidiaries in the same year.

Parade’s End

In 2008, Borders put itself up for sale. The company accepted a $42.5 million loan from New York hedge fund Pershing Square Capital Management to boost its financial position. All the while, the Ann Arbor personnel shrunk down to 1,000 after 156 jobs were cut as part of a $120 million cost-cutting plan.

Around this time, Barnes and Noble—the major competitor of Borders— was actually considering acquiring the company. Barnes and Noble would eventually rule out this possibility.

The following year, in the midst of a global recession, Borders’ viability officially gets called into question. Investors would criticize the company’s sluggish approach to the emerging electronic books market.

On the last day of 2010, Borders’ stock plunges 22 percent to $0.90 a share. It would be a sign of the year ahead. Early 2011 was wracked with layoffs and financial reports indicating that bankruptcy may be on the horizon. 

Things Fall Apart

Borders officially filed for bankruptcy in February of 2011. In an interview, Borders CEO Mike Edwards says the company could emerge from bankruptcy by September if it gets support from publishers. He also says the company has fewer than 400 workers left at its headquarters. 

During the subsequent few months, a number of tentative bids were made by companies looking to acquire the hemorrhaging Borders brand. Unfortunately, all bids would fall through. 

On July 17th, the deadline for bids passes without any new possible acquirers emerging. The following day, the company announced its plan to liquidate, laying off 10,700 people.

Its primary rivals, Barnes and Noble and Amazon, both succeeded in transitioning to the digital market and pivoting towards newer, more electronic forms of media.

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Business

How You Can Effectively Beat the Fear of Starting a Business

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people in a meeting

Having your own business provides a multitude of benefits, but why is it that not everyone is doing it? The majority of people see the prospect of leaving a steady paycheck behind as scary. They look at opening a business, a task that requires a first step that’s steeped in uncertainty, fear, and self-doubt. Here are a few steps you can take to create your own business without the hesitations:

Set Achievable Goals

beat the fear of starting a business
Photo credit: Eva Bronzini on Pexels

Identify your goals and start listing smaller but attainable goals from them. This way, you will become less fearful and avoid being overwhelmed. Small goals will be easier to digest and reduce your chances of failure, enough to help build your confidence gradually.

Stop with the Perfectionist Mindset

You may want that website to be perfectly working or that version of your product to be as perfect as possible. According to Entrepreneur, mixing perfectionism with entrepreneurship is a bad idea. Getting started is hard enough. You’d do better if you ignored perfectionism. It will be so easy to set yourself up for disappointment when goals aren’t met. Make sure they are attainable.

Do Your Research

When starting a business, you’ll find yourself doing a lot of research. Don’t get tired of learning, as this is what will propel you toward success. The more you know about your niche, the better you’ll be equipped to handle it. In this day and age that information is just a few taps away, research, learn, and absorb.

Start Small

Easing into entrepreneurship can be the best route if starting big is daunting for you. Start with a part-time business, and as you grow and build confidence, you can add to it more and more. This will also let you keep your day job and still look forward to that paycheck until your business is stable enough to let you focus on it full time.

Have Realistic Expectations

beat the fear of staring your business
Photo credit: Mikael Blomkvist on Pexels

The idea of having that perfect work-life balance when having your own business may only be a myth for beginners. Of course, it would be difficult, and if it were easy, everybody would be doing it. Having realistic expectations can help you prevent disappointments. The key is to have great support from family and friends and the understanding that you’ll have that balance soon if you remain persistent.

Go For Low-Risk Businesses

It would really be daunting if you start with a high-risk business, but if you go for something smaller, it wouldn’t be as scary as it seems. Make sure to align your goals with your resources. If you have a limited budget, it’s okay to find a business that matches your finances. Just thinking of production and marketing costs can stress you out, so start small.

Identify and Build Your Community

If you have the passion, grit, and a bit of cash, you’re well on your way to beating your fear of starting a business. Back these all up with an equally passionate community, and you have the foundation of a successful business. Build this community of investors, partners, and customers to help you gain confidence and the finances to get your business going. When you know you have a support group to lend you a hand, your fears will slowly melt away.

Believe in Yourself and Your Business

Don’t let fear get into your mindset. Start believing in yourself and your business, thinking that you don’t need others to be confident. You can boost it for yourself. Focus on what you need to do and steer clear of your insecurities and uncertainties. If they can do it, why can’t you? Just remember that failure is part and parcel of doing business and that it shouldn’t be a cause for fear.

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Business

170 Web Design Questions to Ask Your Clients

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Confused about what type of questions to ask a prospect in the crazy world of tech?

Today, a high-performing website has to balance brand, user experience, speed, accessibility, SEO, and conversion goals across devices. That’s why the smartest web builds start with something basic – web design questions.

Having a solid grasp of what your clients want will help you uncover what the site is truly for, including the features it needs. It will also reduce revisions and keep everyone on the same page, including timelines and technical aspects.   

Here’s a curated list of 170 web design questions to ask your client before you begin. Think of this as a menu: pick what fits the scope, the platform, and the complexity of the build.

If you’d like to add more to this list, feel free to comment below or email us your additions.

Current Website Web Design Questions

– What is the purpose of your current website?

– Are there any aspects of your current website that you love?

– Are there any aspects of your current website that you hate?

– Is there anything on the current website that needs to be removed entirely?

– Is there anything on the current website that must absolutely stay?

– Do you have multiple locations?

– Where are they located?

– Do you offer different products or services per location?

– What is your business’s unique value proposition (UVP)?

– What are the services you want to highlight on your website?

– Why do visitors currently come to my website?

– Is your website easy to navigate and is it easy to find information?

– Are your current website visitors being converted into sales?

– Are competitors’ websites more functional and have they recently been redesigned?

– Does the content on my website deliver the right message?

– Is your website a good representation of your business?

– Does your current website instill trust and confidence?

– Is it easy to update your website?

– Are visitors who come to your website being tracked and analyzed?

– Does your current website make it easy for website visitors to contact you?

– What tools and apps do you use to run your business?

Web Design Questions About the Redesign

– Why do you want a new website?

– Do you have a proposed sitemap prepared?

– In an ideal world, what do you want your website to become?

– What are your specific goals for your new website that will help indicate if your investment is profitable?

– How quickly do you want to achieve these goals?

– Is there anything that you would like to have included in the new website that you lack currently?

– Will your copy need to be reviewed and approved by legal and compliance?

– Will your legal team need to create the privacy policy for the site?

– At the end of this project, how do you qualify it as a success?

Web Design Questions About Competitive Analysis

– Who are your top seven competitors?

– What about these companies makes then stand apart from others?

– What elements of these companies and/or their online activity would you like to model after

in your redesign?

– What do you currently like about your competitor’s websites?

– What do you hate about your competitor’s websites?

– What are some sites that you like the style of, features, and functionality of?

Web Design Questions About Branding

– Do you have brand guidelines?

– If not, do you need help putting this together?

– What are the brand guidelines?

– Are there any color preferences for the new website?

– Do you have the hex codes for your current brand colors?

– Have you created buyer personas?

– If you did; how many do you have and will we need to set up conversion funnels for each persona?

– Do you have a site architecture completed?

– Do certain products and/or services speak to a different types of clients?

– What differentiates your product or service from your competition

– Is there any legacy on your current website?

– Do you currently have duplicate content on your site?

– What types of content will you publish on the site?

– How do plan to market the website once it is launched?

– What are some images that relate to your business?

– Will you be updating and reusing content and/or images from your current website?

– Do you need help creating new visual components for your website?

– What are some visual components that you’d like to add to your website?

– Do you have a tag line?

– What is your elevator pitch?

– Do you have a mission statement?

– What differentiates your company from your competitors?

Web Design Questions Related to Marketing and Advertising

– Do you have a documented content strategy?

– What types of marketing are you currently involved in or practice on a regular basis?

– Why kind of ads will you be running? (Google, Facebook, native, display, search)

– Do you have a current advertising budget?

When it comes to marketing (in general), what are your biggest challenges?

– When it comes to obtaining qualified leads, what are your biggest challenges?

– When it comes to closing leads, what are your biggest challenges?

– Will you be blogging on your website?

– Who will be blogging on your website – in-house writers, blog writing services, or guest bloggers?

– When do you see most customers go to your website?

– Do you currently use marketing automation software?

– Do you create ebooks, white papers, and other resources are placed behind a form?

– Do you send email marketing communications?

Web Design Questions Related to Sales and Lead Generation

– Which marketing tools are integrated with your website (email, CRM, landing pages, automation)?

– Would you like to personalize content so that the content shown is targeted and relevant for different types of visitors?- Which marketing tools are integrated with your website (email, CRM, landing pages, automation)?

– Would you like to personalize content so that the content shown is targeted and relevant for different types of visitors?

– Do you use a CRM to store sales and customer information?

– Are there any short-term or long-term goals that need to be considered in the website redesign?

– What social media elements would you like integrated?

– Do you need a subscription option or other offer?

– What is the target demographic of your website visitors?  Are there specific sectors, industry segments, company sizes, geography that needs to be focused on more than others?

– What types of emails do you send to subscribers, prospects, leads, and customers?

– Do you want automated emails to be triggered by actions customers take on your website?

– Do you want the ability to create, edit, and publish landing pages and site pages?

– Would you like to run predictive lead scoring every few months to automatically determine the properties and weight of each factor to create a lead score?

– Have you performed A/B tests of your landing pages and calls-to-action to increase clickthrough rates?

Lead Generation and Contact Page Questions

– How do you currently track leads on your website?

– How do you want to collect customer information?

– Are you comfortable with having your phone number on your website?

– What is the email address you want on your website?

– Can you speak to your customer experience?

– How does a user become a customer of yours on your current website?

– Do you currently include relevant call-to-actions on content posts?

– Do you collect information from visitors and store this in a CRM or use it to inform marketing efforts?

– What fields do you currently or want to include in forms?

– Do you use call tracking to track online campaigns?

SEO Questions

– Do you need assistance with search engine optimization?

– How do you maintain SEO—ongoing, occasional, or not at all?

– Do you have someone who can review content for SEO best practices, internally?

– How are meta titles and descriptions currently created—manually, with tools, or with automation?

– Do you have Google Analytics 4 (GA4) set up, and do you have access to it?

– Do you have access to Google Search Console or Bing Webmaster Tools?

– Based on what you know right now, what keywords or phrases would “you” use to search for your products and/or service offering?

– What search terms are your competitors targeting?

– Of the words you just listed, which ones would you like to target with the new website?

– Do you have existing content that can support these keywords or phrases?

– Do your existing website and content rank for these phrases?

– What are your top-performing keywords?

– Which site pages rank high in SERPs?

Web Traffic Questions

– What are your most trafficked pages on your website?

– What percentage of visits are from organic sources?

– What percentage of traffic are referrals from other sites?

– Which referral channel gives your website the most traffic?

– What percentage of traffic is from social media sites?

– What percentage of traffic is from email marketing?

– What percentage of traffic is from direct or people who type your URL into the search bar?

– What percentage of traffic is from mobile devices?

– What percentage of your traffic comes from mobile versus desktop devices?

– What sources — social, referral, organic, etc. — generate traffic from mobile and tablet users?

– How many landing pages do you have?

– What are your top-performing landing pages?

– What are your top-performing blog posts?

– How many visits does your site get each month?

– How many page views does your site get each month?

– How many leads do you generate each month?

–  How long do people typically spend on your website?

– What is the bounce rate for your site?

– What is the average amount of sales generated by your site each month?

– What is the page load time of your site?

– How many inbound links are pointing to your current site?

– Is your current site optimized for mobile users?

Reporting Questions

– Do you like data?

– What types of reports and data would you like to receive from our team?

– What reporting format do you prefer (dashboard access, scheduled reviews, async summaries)?

– How would you like to access reports (live dashboards, summaries, or exported files)?

– Would you like the reports to be converted into videos?

Website Functionality Questions (UX and UI)

– Are there specific mobile usability or accessibility considerations we should design for?

– How often will you be updating the content on your site?

– What functional requirements are needed within the new website?

– Is there any specific feature that is needed for your website?

– Do you want users to be able to comment on blog posts and other types of content?

– Do you need to integrate chat features?

– Will you need an internal search engine for your site?

– Do you plan to post audio/video files to the site?

– Do you have a video hosting service or will you be uploading videos to Vimeo or YouTube to embed videos on your site?

– Will you need people to log in on the site either with a username and password or by using social logins?

– Will users need the ability to post product reviews?

– Do you want people to be able to share content from your website?

– Will visitors have to enter credit card information and other personal details on any section of the website?

– Do you plan to sell anything through your website?

Development and Hosting Questions

– Who is your current website host?

– If switching hosting companies, where is your your DNS controlled?

– Do you have any and all logins?

– Hosting

– Domain name

– Website

– Where do you host your site?

– Do you know the current level of hosting you have?

– Do you have or need an SSL certificate?

– Do you have specific accessibility requirements? (Possibilities include, larger text, language conversion, blind-accessible)

– Do you need cookie consent management or privacy compliance features (GDPR, CCPA, or similar)?

– Do you have an existing content management system you prefer or would you like our suggestions on the proper CMS?

Project and Budget Questions

– What is your budget for this project?

– What is your yearly budget for website improvements?

– What kick-off date do you prefer?

– Who all is responsible for reviewing and providing feedback on the site?

– Who will give final approval for the site prior to launch?

– Will you manage the site once it’s completed?

– Will you require training on how to properly maintain the site?

At Owners Magazine, we care deeply about creating an incredible experience for our customers. What better way to get to know our clients than to ask them fun questions? The world of business can be so serious, and with the way our society is becoming, we decided to throw a wrench into your average questions.

DISCLAIMER: These questions don’t work for every company. It all depends on your company culture and how your customers view you.

Get To Know Your Clients Better

– At which store would you like to max-out your credit card?

– If you could have one superpower, what would it be?

– If you could be one character in any movie, Tv show, cartoon, who would you be?

– What movie title describes your life?

– What is your favorite TV show?

– What is your favorite video game?

– If you could choose one Pokemon that relates to your personality, who would it be?

– Do you have any nerdy addictions?

– Have you ever refitted an item, and if so, what did you regift?

– What’s the strangest talent you have?

– Do you have any nicknames?

– Which way does your toilet paper hang on the wall – over or under?

– What is that one song that you’re afraid to admit that you like?

– What are three things still on your bucket list?

– If you could eat one thing for the rest of your life, what would it be?

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What’s the Best Design Agency in Houston?

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TLDR: For scalable, high-volume, high-quality design without hiring hassles, Penji is your best bet. For deeply strategic, narrative branding work, go traditional with Contrast & Co, BB Agency, or ProDesigns.

Did you know design is responsible for 94% of first impressions? That means your design is the welcome mat for your soon-to-be customers.

Are you a startup or agency based in Space City looking to launch your design into the stratosphere? You need a design partner who can match your pace.

1. Penji

Welcome to the future of design. Penji combines the top 2% of design talent and AI tools for on-demand, monthly subscription, unlimited graphic design, illustration, and UI/UX work.

Get a whole team at your fingertips. Get drafts in 24-48 hours without having to hire a team or deal with inconsistent freelance pricing. From a quick social media graphic to a full web mockup, Penji keeps your project on track at all times.

Pros: 

  • Unlimited Requests: Submit as many projects as you want. 
  • Fast Turnaround: Drafts in 24-48 hours. 
  • Cost-Effective: Flat monthly fee, no hidden charges. 
  • Expert Designers: Access to top global talent. 

Cons: 

  • Not Strategy-Focused: Best for execution, not long-term brand strategy.

2. Contrast & Co

If you’re looking for the traditional agency model with a little storytelling flair, Contrast & Co is the way to go. Although they’re based in Annapolis, they are experienced with many Houston clients and are known for building brands based on “radical differentiation.” They don’t just design; they tell stories.

Pros:

  • Strategic Depth: Excellent for complex rebranding and brand positioning.
  • High-End creative: Known for award-winning, narrative-driven visuals.

Cons:

  • Cost: Their premium strategic approach often comes with a higher price tag ($10,000+ minimums).
  • Timeline: Traditional agency models typically have longer turnaround times than on-demand services.

3. BB Agency

BB Agency works with SaaS and tech companies. They build businesses through thorough B2B branding and digital product design. If you are in the B2B tech space, their portfolio speaks for itself—clean, modern work which places UX at its core.

Pros:

  • Tech Focus: Deep expertise in SaaS and B2B sectors.
  • Holistic Approach: They handle everything from branding to development.

Cons:

  • Niche: Their specific focus on tech might not be the right fit for consumer lifestyle brands.
  • Budget: Project costs often range between $50,000 and $200,000.

4. ProDesigns

For businesses needing specific, project-based graphic design services, ProDesigns offers a solid middle ground. They focus heavily on logos, corporate design, and packaging. So if you need something created without a subscription or heavy retainer price, they’re great for local one-off projects.

Pros:

  • Project-Based: Good for one-off needs like a logo or brochure.
  • Affordable: generally more accessible pricing for small businesses compared to large agencies.

Cons:

  • Limited Scalability: Managing high-volume, ongoing design needs can become costly on a per-project basis.
  • Slower Feedback Loops: Revisions may take longer compared to a subscription model.

FAQs

How much does a graphic design agency cost in Houston? 

Agencies in Houston typically charge $100–$175 per hour. Project costs range from $1,000 for small tasks to over $50,000 for full branding. Services like Penji offer a flat monthly rate, often much lower than a single agency project.

What is “design as a service”? 

Design as a service offers a subscription model with a flat monthly fee for as much design work as you need for that monthly fee. Instead of paying per hour or project as normal with an agency, this is a way to ensure predictable budgeting and consistency with your design team.

Credit for cover image: Photo by Mikael Blomkvist on pexels

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