At least 67% of consumers are comfortable texting a business for appointments or inquiries rather scheduling through email and call. So if you’re thinking about taking your SMS marketing to the next level, you’re on the right track. Due to our ever-evolving technology there are a lot of SMS marketing platforms to choose from. In this article, let’s take a deep dive and learn if ClickSend is one of the best SMS platforms out there.
ClickSend Software Overview
ClickSend is an SMS software for any type of business worldwide. Other than sending, receiving, and tracking SMS, it lets businesses send marketing or transactional memos to clients. It lets users send SMS using two ways:
- From a user dashboard, using ClickSend’s SMS gateway.
- Using a designed application program interface.
How Does It Work?
ClickSend is one of the popular cloud-based providers for SMS. It offers a variety of features to address client’s SMS marketing needs and more. For example, brands can send and receive memos through API or dashboard via:
- Email Messaging
- Text-to-speech calls
- Letters via online cloud
- Rich messaging channel
What Types of Businesses Uses ClickSend?
The SMS software is meant for medium and large enterprises. Specifically, the provider caters to industries such as:
- Banking and finance
- Sporting associations
- Transport and logistics
- Non-profit organizations
- Emergency services
Other than sending inbound and outbound SMS, ClickSend is a reliable provider that can improve communication. It allows users to:
- Send bills or invoices
- Offer customer service via text message
- Personalize advertising
- Manage and analyze marketing leads
- Oversee delivery communications with the suppliers
- Send our promos to customers
- Remind customers about meetings and event via SMS
ClickSend: Pros and Cons
In this section, let’s weigh the pros and cons of using ClickSend as the SMS provider of your business.
- Pay-as-you-go system
Unlike other SMS providers, ClickSend only charges what you use. No need to pay for anything that’s not relevant to your business needs. You only need to pay for the company’s outgoing messages. There might be instances where your provider will charge some incoming messages. With this system, say goodbye to the wasteful monthly maintenance fee that’s never applicable to the services you REALLY need.
- Refund policy
Within a 14-day time frame, you can request for a refund. All you need to do is request within the time frame, and the ClickSend team will review your case.
- ClickSend will beat comparable cheaper quotes
According to ClickSend, they can bet cheaper quotes by other SMS providers. So before you inquire about their custom pricing, be sure to check the prices from ClickSend alternatives.
- Internal and external communications
The software allows users to communicate via email, SMS, voice calls and faxes. It allows your business to connect externally with clients and internally with the staff members. The other perks of using it is the ability to reply to inbound messages directly from its platform. It saves you the hassle of switching applications.
- SMS gateway
Users highly praise the convenient SMS features of ClickSend. More specifically, they love its reply features that carry nearly any carrier options.
- Wider customer range
You can reach most countries without registration and additional cost. However, some countries need pre-registration, it depends on the regulation and restrictions of the country.
- Stellar customer support
The company offers great customer support for their users. You can reach ClickSend’s sales or support team via live chat. It’s also possible to access the Knowledge Base section of their website in case your inquiry has been addressed there.
- User-friendly software
Generally, ClickSend is simple to use. Users can easily upload their client contact list and send out bulk messages if needed.
- Be up-to-date
ClickSend has simple reporting and engagement metric features. It’s a convenient tool to let users see the exact numbers of the messages they’ve sent. Also, you can keep track of how many text messages bounced, so it allows you to act more efficiently.
- Zapier Integration
If your business uses Zapier, ClickSend has pre-built zaps for easy marketing automation.
- Data export and sharing insights is not possible
As mentioned in the pros, ClickSend allows a simple reporting feature. However, it’s too simple. If you need to export and share your business insights, there’s no easy way available using the software.
- SMS campaign issues
Some users complain about a few issues in creating their SMS campaigns. There will be moments where you need to modify or adjust some settings. Others say that they need to recreate the copy of their campaign entirely, and go back to step one.
- Character limit
ClickSend has a tight character limit. It also does not allow you to use any emoji on your text as it automatically sets your SMS into “two messages.” As the pricing works on a per text basis, you might want to limit your message to one per recipient.
- Not great for time-sensitive SMS campaigns
Some reviews also say that sticking to a time-limited campaign is not easy. Basically, whenever you send out an SMS memo, ClickSend needs to approve them. So while the team conducts their approval process, this might cause a setback for campaigns that needed to be released on schedule. To avoid this possible issue, it’s best to set up your SMS campaign in advance.
- Not the SMS marketing software for developers
ClickSend is a simple SMS provider. So if you’re a developer, it will appear “too simple” in your perspective. As it is a great tool for marketers, ClickSend is not the software if you’re a developer. It’s not the ideal SMS marketing platform if you plan to do a lot of customized programming and automation.
ClickSend Pricing Plan
One of the pros of using ClickSend is their pay as you go pricing plan for outbound messages. It means you only need to pay for the services you’ve use.
Outbound SMS Pricing
ClickSend’s rate per estimated messages:
- Under 2,000 messages, $0.0271 per SMS
- 2,000 or more, $0.0194 per SMS
- 10,000 or more, $0.0132 per SMS
- 100,000 or more, $0.0097 per SMS
For outbound messages higher than 200,000 you’ll need to contact ClickSend’s team to give your business a quotation.
Inbound SMS Pricing
- Always FREE
Dedicated ClickSend Number
- $1.94 per month, no setup fee needed
- $1123.32 per month
- $1123.32 setup fee
ClickSend: Frequently Asked Questions
Does ClickSend offer a free trial sign up?
Yes. ClickSend offers a limited free trial.
Is it possible for multiple users to share one account?
It’s possible to add, manage and view as many accounts needed in your team. As the account owner, you can designate employees their own “subaccounts.”
Does ClickSend have a character limit per message
We have two categories when it comes to ClickSend’s character limit:
Users have a 160-character limit per one Standard message.
Unicode messages only allow up to 70 characters.
Is it worth it to use ClickSend?
In the end, ClickSend is one of the best SMS marketing platforms that boasts high ratings from users. It has a user-friendly software that delivers efficient, reliable and satisfying results.
Alternatives You Should Know About
If you’re still undecided if ClickSend is perfect SMS software for your business, you can explore other alternatives:
OpenStudio – Business Management All-In-One
We all need a service that makes business easier, right? Managing your team, your finances, your documents, and your customers can be an arduous juggle. There are a few services out there that help businesses manage all of this. But have you heard of OpenStudio? No? Well, allow us to make a proper introduction.
OpenStudio helps you centralize all the applications and services you may need in order to run a business.
Some of the top features offered by OpenStudio are necessary in order to run a business but haven’t necessarily been rolled into one package. Things like IT Protocol/Document Management create a shared workspace to save your important documents for future consultation.
Or perhaps you may find the Permissions and Authorization Management feature useful. You can decide which permissions and applications every member can access.
OpenStudio offers the following services:
- Content Management
- Task Management
- Document Management
- File Sharing
There are other similar services, but none of them are as neatly packaged and formatted as OpenStudio. Running a business doesn’t have to be complicated. All you need should be at your fingertips. A custom environment to manage your team, your finance, your documents, and your customers? Sign us up.
Archbee Is Here To Centralize Your Company Data
If you could describe Archbee in two words they would be: “documentation specialist.”
Founded in 2018 with $1 million in funding. Archbee is a knowledge base platform for technical teams to create, structure, and share documentation internally and to customers.
The software provides a set of customized tools for software developers. This enables everyone in the business to organize key information and intelligence in a single hub. That’s a benefit of colleagues and customers, both present and future.
In an interview with Forbes, founder and CEO of Archbee, Dragos Bulugean stated:
“We are talking about the knowledge that makes your business what it is. Archbee is meant to be the one-stop-shop for the documentation needs of software companies.”
“Businesses are in a rush to create products, launch them faster, and be the first to market. An important part of creating a product is its catalog or index – in essence, the ‘how to’ guide.’”
“It is this often neglected task that Archbee is making it easier to create. It is not just a product manul but a central knowledge base and the true front of knowledge which is making an impact on commercial metrics – helping improve onboarding time for customers, reducing the number of support tickets and, importantly, making the products understood by users.”
“We’re focused on helping any company that builds software to create collaborative spaces which are accessible to all and easy to use.”
This long-awaited platform offers editing, document collaboration, Slack integration, file storage, and other related services. These features, in turn, enable engineers to disseminate real-time information about planning on their construction team.
When you have a software as innovative as Archbee, it frees time up for developers and engineers. That way they’re able to spend more time in “deep-work” mode and solve more challenging problems that require full attention.
In short, with Archbee, you can centralize all of your information in one place.
Meet The World With Memrise
All over the world, around 60-75% of people speak at least one language. People who speak more than one language report improved memory, problem-solving, critical-thinking skills, enhanced concentration, and more. So, if you speak more than one language, you essentially have an improved brain. If you want to join this crowd, Memrise may be the most effective option out there.
“One of the things that had kind of caught my attention was that psychology around how we learn languages.”
Ben Whatley, Co-Founder and CPO of Memrise, learned French the way most of us learn a second language. We’re given the rules of the language, the grammar, how to speak properly. But there’s a flaw in that approach.
“I would go to France and I couldn’t speak a word. I wanted to understand why that was.
“That was a light bulb moment.”
The way we’re taught language is from the left brain perspective as opposed to the right. The left brain involves analytics, reading, and writing. The right brain involves creativity. If you need a metaphor to help you out, the left brain is the uptight, brilliant nerd and the right brain is the hippie-dippie artist.
Whenever you’re learning a language, you may often hear that the best way to learn is to immerse yourself in it. If you’re learning Spanish, spend a month in Mexico City. If you’re learning Japanese, take a trip to Tokyo. And so on. The grammatical approach to learning language has its value, but it’s the colloquial experience that truly helps imprint
Whatley and fellow Oxford classmate, Ed Cooke, founded Memrise in 2010. Cooke, a Grand Master of Memory, had combined his skills with Whatley’s observations and ideas. They conceived of a new method of language learning. One more in line with immersion than grammar.
“We’ve been gradually and daringly evolving the product to bring more and more of the richness of real-world content into the course of our ongoing experience.”
“In 2016, we did a tour around Europe on a double-decker bus to collect a video dictionary of all the European languages.
“Tens of thousands of short videos of native speakers [speaking] in context.”
While other language learning apps like Duolingo or Babbel have computerized voices, Memrise has actual recorded voices.
“That kind of got baked into our core algorithm – namely naturalistic accents, idioms, phrases as they’re spoken in the real world, not sort of in the kind of academic sense, but a kind of multi-dimensional learning.” – Cooke
“Most everyone really wants when they’re learning a language is they’re learning it to connect with other people, to be able to read what other people mean and to be able to express themselves to other people.” – Whatley
Speaking Spanish to your teacher versus speaking to a coworker is notably different. Your teacher will have you say “poco” to mean “little” when your coworker will make fun of you for sounding too proper. Memrise would teach you that “poquito” is the casual way to say “little.”
Memrise is disrupting the academic dominance of language learning by focusing more on practice than technique. How many native English speakers do you know that speak perfectly grammatical English?
Let’s take “you all.” In the south, you’ll here “ya’ll.” But in Pittsburgh, you’ll hear “yinz.” Do you think ESL teachers are noting things like that? Probably not. Memrise, however, does focus on this more casual ways of speaking because they have a stronger understanding of how the human brain functions and how we communicate with one another.
One interesting feature you’ll find with Memrise but not any other language learning app are Zoom conversations. These are free rooms where you can hop in and speak, say, Spanish with other people. Instead of traveling to Mexico City to immerse yourself in the Spanish language, you can log into Zoom and speak it with other speakers.
“It’s live person to person – it’s not a lesson. It is just about trying to use whatever language skills you’ve got in your in your bag. Just try and get it out there and use it, because that’s what happens when you are actually in a country.” – Whatley
“The aspiration is to make it as fun as being in the country.” – Cooke
It’s never too late to learn a language. The pleasure of learning and speaking a new language is immeasurably rewarding. As Memrise says on their site, “learn and language and meet the word.”