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Hotjar Review 2023: Is Hotjar worth it?

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You just paid a buttload for a great website design. With a good rollout and some SEO wizardry, your traffic is through the roof. There’s just one problem: it’s not turning into revenue.

Hotjar claims to offer the solution to this classic problem. It tracks user engagement with heatmaps so you can see exactly what visitors are doing when they use your site.

But is Hotjar the real deal? We decided to give it a spin. Here’s our Hotjar review.

What is Hotjar?

Hotjar review "About us" page screenshot

Hotjar was founded back in 2014 by entrepreneur and consultant David Darmanin. The way Darmanin tells it, the company started after a string of failures.

“In both cases we built a product for months before we took it to market and started ‘selling’ it at scale. We thought that a well planned and complete user experience together with a top notch design were critical requirements before launch.”

With Hotjar, they made the simplest functional version of the product, released it in beta, and fine-tuned it for nearly a year before the final launch in 2015.

The strategy paid off, as Hotjar is now used by millions of websites around the world, including Nintendo, Adobe, and Microsoft. They were bought out by Contentsquare in 2021.

What does Hotjar do?

Description of heatmaps feature from website

Hotjar’s most prominent feature is its heatmaps. These offer a handy visual to showcase how people typically use your website. Other than that, they offer tools for direct customer feedback, while also helping you recruit the right people for interviews and testimonials.

Hotjar review: Pricing

Screenshot of pricing page with 4 plan options

How much does Hotjar cost? For the standard “Observe” feature, they have 3 pricing plans:

  • Basic: $0/mo. Unlimited heatmaps, continuous data capture, captures up to 35 user sessions a day.
  • Plus: $39/mo. Includes additional filtering and API tools for tracking, captures up to 100 user sessions a day.
  • Business: $99/mo (starting price). Includes custom integrations, user attribute tracking, captures up to 500 sessions a day. Can capture more sessions at higher prices, up to 270k.

In addition, they offer more robust business tools with bespoke pricing. To find out more about these packages, pricing for Ask and Engage tools, and custom packages, check out their pricing page.

Observe, Ask, and Engage all have free Basic packages. For the purposes of this Hotjar review, we’ll be focused on those.

Hotjar review: How to sign up

Account creation page with Google and email options

Hotjar has a simple sign-up process. All it takes is a few simple steps:

  1. Sign up with your email or Google account.
  2. Input your company’s name, how many employees you have, and your role.
  3. Select which feature you want to explore first.
  4. Input your company’s website for Hotjar installation

Once you’ve done all that, you get walked through the steps for adding Hotjar to your website.

How do you add Hotjar to your website?

Hotjar review heatmaps code section

In order to use Hotjar’s heatmaps, you’ll have to add a tracking code to your website. You can paste the code directly or use Google Tag Manager or another tracking manager tool to set up.

Hotjar also offers integration with:

  • WordPress
  • Wix
  • Squarespace
  • Drupal
  • Shopify
  • WooCommerce

And many more.

Hotjar review: Features

Luckily for new users, Hotjar offers an in-depth demo of their offerings, so you can get a feel for the dashboard and see all the data it collects.

An important thing to remember, however, is that this demo includes unlimited coverage that you won’t actually have on the free plan—or even most paid plans.

The Hotjar web app

Screenshot of the Overview tab on the Hotjar web app

The web app is fairly busy, but once you get past the initial whiplash, there’s plenty of neat features to explore.

Front and center in the Overview tab, you’ll find suggestions for new ways to use your account, as well as relevant recordings captured in the past day. This tab also features other recent activity, including feedback, heatmaps, and activity from your team.

The web app has 9 total tabs:

  • Overview
  • Dashboard
  • Highlights
  • Trends
  • Funnels
  • Recordings
  • Heatmaps
  • Feedback
  • Surveys
  • Engage

We’ll explore the features offered in each of these tabs.

Dashboard

Dashboard with data on user engagement

This classic dashboard offers an aggregated view of how people are using your site. It’s got standard metrics like bounce rate, average session duration, and top clicked links. But it also offers unique data that gives you a well-rounded view of your site’s success.

For instance, one chart keeps track of rage clicks—where a user clicked the same area over and over—and U-turns—where they clicked on a link and quickly went back to the previous page.

Data filters aren’t available for free users; custom trends are only available on bespoke Scale plans. But for everyone else, these extra in-depth charts do make a big difference.

Highlights

Hotjar review highlights tab

Users on any plan can create highlights. This technology lets you save snippets of specific customer experiences you want to keep. You can mark these for bugs, signs of frustration, UI/UX issues, and more, and access them at any time in this tab.

Recordings

Hotjar review recordings tab

Trends and funnels are only available for Scale customers, so we’ll skip straight to recordings. The Recordings dashboard lets you view recent and relevant recordings, or comb through the whole archive.

Business and Scale users can filter their recordings to see new users, returning users, rage clicks, and more. These recordings show you a user’s entire journey, including where their cursor goes, what they click on, and even what operating system they use.

Heatmaps

Screenshot example of heatmap from demo

Hotjar’s flagship feature, heatmaps keep track of where people are clicking the most—and the least.

Surprisingly, this feature was a bit tricky to figure out for me. As intuitive as a heatmap is as a concept, the section is a little harder to navigate on the demo site. Creating a new heatmap from scratch is much simpler, but I’m a little surprised that this, of all sections, feels the most convoluted.

Feedback

Hotjar review feedback section

That little red sidebar you’ll often see on the right-hand side of Hotjar’s page is a feedback widget. It’s a relatively unobtrusive tool for collecting user insights. On the other hand, many sites make the fatal mistake of cluttering their page with widgets and pop-ups.

Surveys

Surveys tab with organized list of survey responses

Free Hotjar users can create up to 3 surveys and 3 feedback widgets at a time. There are classic survey templates asking users to rate your service from 1-5, share how likely they are to recommend it, or explain their reason for leaving.

You can also create custom surveys, and add an unlimited number of questions to them. These surveys can either appear directly on your site or be accessed through a link.

Other features

For free users, Engage lets you set up interviews with up to 2 users each month, with built-in video calling software.

Scale users get access to Funnels and Trends, two additional tracking tools that let you keep track of users’ journeys as they use your site.

Hotjar review: final verdict

Hotjar offers some really useful insights for how people are using your website. It can be helpful for marketing teams and UX designers, and the insights you gain can lead to greater success down the road.

However, it’s not perfect. Consumers are concerned about their privacy, and Hotjar’s direct surveillance of users—including tracking their browser and OS—is a tough pill to swallow.

Hotjar pros and cons

Pros:

  • Useful insights
  • Solid free features
  • Clever design
  • Quick and effective

Cons:

  • Expensive paid tiers
  • Cluttered web app
  • Privacy concerns

Final rating: 7.0/10 ♨️

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Business

How You Can Effectively Beat the Fear of Starting a Business

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people in a meeting

Having your own business provides a multitude of benefits, but why is it that not everyone is doing it? The majority of people see the prospect of leaving a steady paycheck behind as scary. They look at opening a business, a task that requires a first step that’s steeped in uncertainty, fear, and self-doubt. Here are a few steps you can take to create your own business without the hesitations:

Set Achievable Goals

beat the fear of starting a business
Photo credit: Eva Bronzini on Pexels

Identify your goals and start listing smaller but attainable goals from them. This way, you will become less fearful and avoid being overwhelmed. Small goals will be easier to digest and reduce your chances of failure, enough to help build your confidence gradually.

Stop with the Perfectionist Mindset

You may want that website to be perfectly working or that version of your product to be as perfect as possible. According to Entrepreneur, mixing perfectionism with entrepreneurship is a bad idea. Getting started is hard enough. You’d do better if you ignored perfectionism. It will be so easy to set yourself up for disappointment when goals aren’t met. Make sure they are attainable.

Do Your Research

When starting a business, you’ll find yourself doing a lot of research. Don’t get tired of learning, as this is what will propel you toward success. The more you know about your niche, the better you’ll be equipped to handle it. In this day and age that information is just a few taps away, research, learn, and absorb.

Start Small

Easing into entrepreneurship can be the best route if starting big is daunting for you. Start with a part-time business, and as you grow and build confidence, you can add to it more and more. This will also let you keep your day job and still look forward to that paycheck until your business is stable enough to let you focus on it full time.

Have Realistic Expectations

beat the fear of staring your business
Photo credit: Mikael Blomkvist on Pexels

The idea of having that perfect work-life balance when having your own business may only be a myth for beginners. Of course, it would be difficult, and if it were easy, everybody would be doing it. Having realistic expectations can help you prevent disappointments. The key is to have great support from family and friends and the understanding that you’ll have that balance soon if you remain persistent.

Go For Low-Risk Businesses

It would really be daunting if you start with a high-risk business, but if you go for something smaller, it wouldn’t be as scary as it seems. Make sure to align your goals with your resources. If you have a limited budget, it’s okay to find a business that matches your finances. Just thinking of production and marketing costs can stress you out, so start small.

Identify and Build Your Community

If you have the passion, grit, and a bit of cash, you’re well on your way to beating your fear of starting a business. Back these all up with an equally passionate community, and you have the foundation of a successful business. Build this community of investors, partners, and customers to help you gain confidence and the finances to get your business going. When you know you have a support group to lend you a hand, your fears will slowly melt away.

Believe in Yourself and Your Business

Don’t let fear get into your mindset. Start believing in yourself and your business, thinking that you don’t need others to be confident. You can boost it for yourself. Focus on what you need to do and steer clear of your insecurities and uncertainties. If they can do it, why can’t you? Just remember that failure is part and parcel of doing business and that it shouldn’t be a cause for fear.

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170 Web Design Questions to Ask Your Clients

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Confused about what type of questions to ask a prospect in the crazy world of tech?

Today, a high-performing website has to balance brand, user experience, speed, accessibility, SEO, and conversion goals across devices. That’s why the smartest web builds start with something basic – web design questions.

Having a solid grasp of what your clients want will help you uncover what the site is truly for, including the features it needs. It will also reduce revisions and keep everyone on the same page, including timelines and technical aspects.   

Here’s a curated list of 170 web design questions to ask your client before you begin. Think of this as a menu: pick what fits the scope, the platform, and the complexity of the build.

If you’d like to add more to this list, feel free to comment below or email us your additions.

Current Website Web Design Questions

– What is the purpose of your current website?

– Are there any aspects of your current website that you love?

– Are there any aspects of your current website that you hate?

– Is there anything on the current website that needs to be removed entirely?

– Is there anything on the current website that must absolutely stay?

– Do you have multiple locations?

– Where are they located?

– Do you offer different products or services per location?

– What is your business’s unique value proposition (UVP)?

– What are the services you want to highlight on your website?

– Why do visitors currently come to my website?

– Is your website easy to navigate and is it easy to find information?

– Are your current website visitors being converted into sales?

– Are competitors’ websites more functional and have they recently been redesigned?

– Does the content on my website deliver the right message?

– Is your website a good representation of your business?

– Does your current website instill trust and confidence?

– Is it easy to update your website?

– Are visitors who come to your website being tracked and analyzed?

– Does your current website make it easy for website visitors to contact you?

– What tools and apps do you use to run your business?

Web Design Questions About the Redesign

– Why do you want a new website?

– Do you have a proposed sitemap prepared?

– In an ideal world, what do you want your website to become?

– What are your specific goals for your new website that will help indicate if your investment is profitable?

– How quickly do you want to achieve these goals?

– Is there anything that you would like to have included in the new website that you lack currently?

– Will your copy need to be reviewed and approved by legal and compliance?

– Will your legal team need to create the privacy policy for the site?

– At the end of this project, how do you qualify it as a success?

Web Design Questions About Competitive Analysis

– Who are your top seven competitors?

– What about these companies makes then stand apart from others?

– What elements of these companies and/or their online activity would you like to model after

in your redesign?

– What do you currently like about your competitor’s websites?

– What do you hate about your competitor’s websites?

– What are some sites that you like the style of, features, and functionality of?

Web Design Questions About Branding

– Do you have brand guidelines?

– If not, do you need help putting this together?

– What are the brand guidelines?

– Are there any color preferences for the new website?

– Do you have the hex codes for your current brand colors?

– Have you created buyer personas?

– If you did; how many do you have and will we need to set up conversion funnels for each persona?

– Do you have a site architecture completed?

– Do certain products and/or services speak to a different types of clients?

– What differentiates your product or service from your competition

– Is there any legacy on your current website?

– Do you currently have duplicate content on your site?

– What types of content will you publish on the site?

– How do plan to market the website once it is launched?

– What are some images that relate to your business?

– Will you be updating and reusing content and/or images from your current website?

– Do you need help creating new visual components for your website?

– What are some visual components that you’d like to add to your website?

– Do you have a tag line?

– What is your elevator pitch?

– Do you have a mission statement?

– What differentiates your company from your competitors?

Web Design Questions Related to Marketing and Advertising

– Do you have a documented content strategy?

– What types of marketing are you currently involved in or practice on a regular basis?

– Why kind of ads will you be running? (Google, Facebook, native, display, search)

– Do you have a current advertising budget?

When it comes to marketing (in general), what are your biggest challenges?

– When it comes to obtaining qualified leads, what are your biggest challenges?

– When it comes to closing leads, what are your biggest challenges?

– Will you be blogging on your website?

– Who will be blogging on your website – in-house writers, blog writing services, or guest bloggers?

– When do you see most customers go to your website?

– Do you currently use marketing automation software?

– Do you create ebooks, white papers, and other resources are placed behind a form?

– Do you send email marketing communications?

Web Design Questions Related to Sales and Lead Generation

– Which marketing tools are integrated with your website (email, CRM, landing pages, automation)?

– Would you like to personalize content so that the content shown is targeted and relevant for different types of visitors?- Which marketing tools are integrated with your website (email, CRM, landing pages, automation)?

– Would you like to personalize content so that the content shown is targeted and relevant for different types of visitors?

– Do you use a CRM to store sales and customer information?

– Are there any short-term or long-term goals that need to be considered in the website redesign?

– What social media elements would you like integrated?

– Do you need a subscription option or other offer?

– What is the target demographic of your website visitors?  Are there specific sectors, industry segments, company sizes, geography that needs to be focused on more than others?

– What types of emails do you send to subscribers, prospects, leads, and customers?

– Do you want automated emails to be triggered by actions customers take on your website?

– Do you want the ability to create, edit, and publish landing pages and site pages?

– Would you like to run predictive lead scoring every few months to automatically determine the properties and weight of each factor to create a lead score?

– Have you performed A/B tests of your landing pages and calls-to-action to increase clickthrough rates?

Lead Generation and Contact Page Questions

– How do you currently track leads on your website?

– How do you want to collect customer information?

– Are you comfortable with having your phone number on your website?

– What is the email address you want on your website?

– Can you speak to your customer experience?

– How does a user become a customer of yours on your current website?

– Do you currently include relevant call-to-actions on content posts?

– Do you collect information from visitors and store this in a CRM or use it to inform marketing efforts?

– What fields do you currently or want to include in forms?

– Do you use call tracking to track online campaigns?

SEO Questions

– Do you need assistance with search engine optimization?

– How do you maintain SEO—ongoing, occasional, or not at all?

– Do you have someone who can review content for SEO best practices, internally?

– How are meta titles and descriptions currently created—manually, with tools, or with automation?

– Do you have Google Analytics 4 (GA4) set up, and do you have access to it?

– Do you have access to Google Search Console or Bing Webmaster Tools?

– Based on what you know right now, what keywords or phrases would “you” use to search for your products and/or service offering?

– What search terms are your competitors targeting?

– Of the words you just listed, which ones would you like to target with the new website?

– Do you have existing content that can support these keywords or phrases?

– Do your existing website and content rank for these phrases?

– What are your top-performing keywords?

– Which site pages rank high in SERPs?

Web Traffic Questions

– What are your most trafficked pages on your website?

– What percentage of visits are from organic sources?

– What percentage of traffic are referrals from other sites?

– Which referral channel gives your website the most traffic?

– What percentage of traffic is from social media sites?

– What percentage of traffic is from email marketing?

– What percentage of traffic is from direct or people who type your URL into the search bar?

– What percentage of traffic is from mobile devices?

– What percentage of your traffic comes from mobile versus desktop devices?

– What sources — social, referral, organic, etc. — generate traffic from mobile and tablet users?

– How many landing pages do you have?

– What are your top-performing landing pages?

– What are your top-performing blog posts?

– How many visits does your site get each month?

– How many page views does your site get each month?

– How many leads do you generate each month?

–  How long do people typically spend on your website?

– What is the bounce rate for your site?

– What is the average amount of sales generated by your site each month?

– What is the page load time of your site?

– How many inbound links are pointing to your current site?

– Is your current site optimized for mobile users?

Reporting Questions

– Do you like data?

– What types of reports and data would you like to receive from our team?

– What reporting format do you prefer (dashboard access, scheduled reviews, async summaries)?

– How would you like to access reports (live dashboards, summaries, or exported files)?

– Would you like the reports to be converted into videos?

Website Functionality Questions (UX and UI)

– Are there specific mobile usability or accessibility considerations we should design for?

– How often will you be updating the content on your site?

– What functional requirements are needed within the new website?

– Is there any specific feature that is needed for your website?

– Do you want users to be able to comment on blog posts and other types of content?

– Do you need to integrate chat features?

– Will you need an internal search engine for your site?

– Do you plan to post audio/video files to the site?

– Do you have a video hosting service or will you be uploading videos to Vimeo or YouTube to embed videos on your site?

– Will you need people to log in on the site either with a username and password or by using social logins?

– Will users need the ability to post product reviews?

– Do you want people to be able to share content from your website?

– Will visitors have to enter credit card information and other personal details on any section of the website?

– Do you plan to sell anything through your website?

Development and Hosting Questions

– Who is your current website host?

– If switching hosting companies, where is your your DNS controlled?

– Do you have any and all logins?

– Hosting

– Domain name

– Website

– Where do you host your site?

– Do you know the current level of hosting you have?

– Do you have or need an SSL certificate?

– Do you have specific accessibility requirements? (Possibilities include, larger text, language conversion, blind-accessible)

– Do you need cookie consent management or privacy compliance features (GDPR, CCPA, or similar)?

– Do you have an existing content management system you prefer or would you like our suggestions on the proper CMS?

Project and Budget Questions

– What is your budget for this project?

– What is your yearly budget for website improvements?

– What kick-off date do you prefer?

– Who all is responsible for reviewing and providing feedback on the site?

– Who will give final approval for the site prior to launch?

– Will you manage the site once it’s completed?

– Will you require training on how to properly maintain the site?

At Owners Magazine, we care deeply about creating an incredible experience for our customers. What better way to get to know our clients than to ask them fun questions? The world of business can be so serious, and with the way our society is becoming, we decided to throw a wrench into your average questions.

DISCLAIMER: These questions don’t work for every company. It all depends on your company culture and how your customers view you.

Get To Know Your Clients Better

– At which store would you like to max-out your credit card?

– If you could have one superpower, what would it be?

– If you could be one character in any movie, Tv show, cartoon, who would you be?

– What movie title describes your life?

– What is your favorite TV show?

– What is your favorite video game?

– If you could choose one Pokemon that relates to your personality, who would it be?

– Do you have any nerdy addictions?

– Have you ever refitted an item, and if so, what did you regift?

– What’s the strangest talent you have?

– Do you have any nicknames?

– Which way does your toilet paper hang on the wall – over or under?

– What is that one song that you’re afraid to admit that you like?

– What are three things still on your bucket list?

– If you could eat one thing for the rest of your life, what would it be?

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What’s the Best Design Agency in Houston?

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TLDR: For scalable, high-volume, high-quality design without hiring hassles, Penji is your best bet. For deeply strategic, narrative branding work, go traditional with Contrast & Co, BB Agency, or ProDesigns.

Did you know design is responsible for 94% of first impressions? That means your design is the welcome mat for your soon-to-be customers.

Are you a startup or agency based in Space City looking to launch your design into the stratosphere? You need a design partner who can match your pace.

1. Penji

Welcome to the future of design. Penji combines the top 2% of design talent and AI tools for on-demand, monthly subscription, unlimited graphic design, illustration, and UI/UX work.

Get a whole team at your fingertips. Get drafts in 24-48 hours without having to hire a team or deal with inconsistent freelance pricing. From a quick social media graphic to a full web mockup, Penji keeps your project on track at all times.

Pros: 

  • Unlimited Requests: Submit as many projects as you want. 
  • Fast Turnaround: Drafts in 24-48 hours. 
  • Cost-Effective: Flat monthly fee, no hidden charges. 
  • Expert Designers: Access to top global talent. 

Cons: 

  • Not Strategy-Focused: Best for execution, not long-term brand strategy.

2. Contrast & Co

If you’re looking for the traditional agency model with a little storytelling flair, Contrast & Co is the way to go. Although they’re based in Annapolis, they are experienced with many Houston clients and are known for building brands based on “radical differentiation.” They don’t just design; they tell stories.

Pros:

  • Strategic Depth: Excellent for complex rebranding and brand positioning.
  • High-End creative: Known for award-winning, narrative-driven visuals.

Cons:

  • Cost: Their premium strategic approach often comes with a higher price tag ($10,000+ minimums).
  • Timeline: Traditional agency models typically have longer turnaround times than on-demand services.

3. BB Agency

BB Agency works with SaaS and tech companies. They build businesses through thorough B2B branding and digital product design. If you are in the B2B tech space, their portfolio speaks for itself—clean, modern work which places UX at its core.

Pros:

  • Tech Focus: Deep expertise in SaaS and B2B sectors.
  • Holistic Approach: They handle everything from branding to development.

Cons:

  • Niche: Their specific focus on tech might not be the right fit for consumer lifestyle brands.
  • Budget: Project costs often range between $50,000 and $200,000.

4. ProDesigns

For businesses needing specific, project-based graphic design services, ProDesigns offers a solid middle ground. They focus heavily on logos, corporate design, and packaging. So if you need something created without a subscription or heavy retainer price, they’re great for local one-off projects.

Pros:

  • Project-Based: Good for one-off needs like a logo or brochure.
  • Affordable: generally more accessible pricing for small businesses compared to large agencies.

Cons:

  • Limited Scalability: Managing high-volume, ongoing design needs can become costly on a per-project basis.
  • Slower Feedback Loops: Revisions may take longer compared to a subscription model.

FAQs

How much does a graphic design agency cost in Houston? 

Agencies in Houston typically charge $100–$175 per hour. Project costs range from $1,000 for small tasks to over $50,000 for full branding. Services like Penji offer a flat monthly rate, often much lower than a single agency project.

What is “design as a service”? 

Design as a service offers a subscription model with a flat monthly fee for as much design work as you need for that monthly fee. Instead of paying per hour or project as normal with an agency, this is a way to ensure predictable budgeting and consistency with your design team.

Credit for cover image: Photo by Mikael Blomkvist on pexels

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