Top 10 Order Management Software

If you’re in the e-commerce business, you probably know what order management software is. For those who don’t, it’s how online stores can track and manage the life cycle of an order. 

Most services offer end-to-end solutions, which makes order fulfillment easier for owners. Online shops will get support when giving quotes, managing inventory, and more. Plus, order management software usually pairs with other platforms. 

This system, in turn, helps reduce any billing errors and speed up the general order delivery process. 

We’ve got your back if you want to start your e-commerce business. These are the ten best order management software in the market today.

1. SAP Commerce Cloud

SAP Commerce Cloud is one of small businesses’ best order management software. The service is backed by its native cloud platform for better security and faster services. It lets customers look at the item stock and even perform self-service for returns. The platform also allows customers to buy and pick up at both physical and online stores. SAP Commerce Cloud integrates with other IT platforms like IBM, Microsoft, Amazon, and Google. 

2. Quickbooks 

Now, Quickbooks is best known for its accounting and bookkeeping services. However, it also has a robust custom order management software that tracks, forecasts, manages, and bills orders. It’s a great addition to your e-commerce suite if you already use this service as your leading finance solution. Currently, the entry-level plan of Quickbooks Desktop starts at $15 per month. 

3. NetSuite 

Meanwhile, NetSuite is another option that also provides an omnichannel experience. This allows your customers more flexibility in picking up their orders. Furthermore, it also supports complex order requests such as split shipments and dropships. In addition, like other simple order management software in the industry. It connects to finance, sales, and other business tools to speed up operations.

4. Salesforce Commerce Cloud

The Salesforce Commerce Cloud is a reliable e-commerce suite that helps boost sales and usher in business growth. One of its key features is its order management software free as it comes with a subscription. Here, owners can fulfill and get orders from sites, manage delivery options that cater worldwide, and even make return policies for customers. 

5. Shipstation

On the other hand, Shipstation is another e-commerce software that lets small businesses manage their orders better. With this service, owners can combine or split orders. Plus, to ease up on packaging time, they can also filter orders and add order tags to prioritize packing items better. Finally, users can create order alerts and even edit order details. The service also has its order, product, and shipment reports to ensure transparency. 

6. Webgility

Webgility has order management software free trials for businesses. It syncs your e-commerce data to platforms like Quickbooks to ease the billing process and prevent data errors. In fact, it’s the most integrated order management app in Quickbooks. Apart from that, it also computes your tax revenue for you, so you’ll have an easier time filing your taxes. Finally, it also comes with sales, payment, shipping, and inventory features so you can fulfill orders in one place. 

7. Brightpearl

So far, we’ve tackled software that is best for small businesses. Here’s where Brightpearl stands out. Their model is meant to handle huge orders from wholesalers. Because they can cater to huge orders, they also have a host of services which include: partial fulfillment, batch order tracking, billing, and more. Plus, with their POS, stores can sync up their online and offline sales to get the most accurate numbers. 

8. Vin eRetail

Vin eRetail has a solid set of solutions that are best fit for drop ship businesses. They have multi-warehouse shipments and can do stock transfers across warehouses and stores. This helps clients get way more inventory than usual. Plus, with their easy return policies and shipping notifications, you’ll be able to make item tracking more visible to your customers. Finally, it has real-time stock updates to ensure you never oversell a single item. 

9. Zoho Inventory

Zoho Inventory is free-to-order management software for small businesses. It connects with other apps in the Zoho Finance Suite, like Zoho Books, for your bookkeeping needs. In addition, it also has a mobile app for Android and iOs devices. Like other apps, it gives you stock reports, analytics, and built-in shipment estimating. With its delivery confirmations, business owners can also invoice and ship their products, making it a great option for drop shipments and backorders. Users can track items using batch tracking features. 

10. IBM Sterling Order Management

IBM Sterling Order Management offers users end-to-end order solutions. The platform offers many means of shipping—from curbside pickup to ship-from-store methods. With this option, your customers can also get real-time stock updates and order tracking. Plus, IBM Sterling allows users to scale by looking at monthly analytics and trend reports. Finally, it will enable users to customize orders and even split ship.

Choosing the Right Order Management Software

Choosing the right order management software for your needs is crucial. When looking for the right platform, most of it depends on your volume of orders and shipping preferences. 

You will do well with free services like Zoho Inventory if you are a small business. However, if you’re in retail or doing drop ships, it might be better for you to choose options like Brightpearl or Vin eRetail.

You also want to check if they cater to dropshipping and split shipment orders. For those unfamiliar with the terms, dropshipping is when you move the products from the wholesaler straight to the customer, allowing the store owner not to hold stocks. 

On the other hand, a split shipment is when a single order with multiple products is sent in separate shipments. That means that even if the customer ordered everything together, they would receive the products in separate shipments. That said, if you’re not stocking items in-house, you need to consider these factors when choosing your software.   

Last but not least, you should look at the software’s customer policies. Are they fair and easy to carry out? Because you’re using the platform as a third party, you want to ensure that they treat their customers right.