6 Best Chatbot Software for Your Website

Automation is critical to exemplary customer service, especially for eCommerce brands. Since your website caters to customers and prospects 24/7, installing a chatbot is recommended to entertain every inquiry. When choosing a chatbot software, consider your specific requirements, budget, scalability, and integration needs. It’s also essential to evaluate the platform’s ease of use to ensure smooth chatbot development and deployment. Not sure which chatbot software to use? Check out these six best chatbot software tools you can integrate into your website.

1. Chatfuel

Chatfuel is a user-friendly platform that allows you to create AI-powered chatbots for WhatsApp. It uses AI to replace human conversations on the messaging platform. You can send messages 24/7 and in real-time. It offers a drag-and-drop interface and supports features like AI Natural Language Processing (NLP) and integrations with other platforms. 

Chatfuel also offers 24/7 customer support that typically responds within five minutes. It guarantees 99.99 percent uptime so that you can be sure of the software’s reliability. Enjoy various features from Chatfuel, such as message testing variations, drip campaign activation, upsell and cross-selling features, and more. 

Pricing:

• Trial – Free
• Entrepreneur – $14.99 per month
• Growing Business – $119.99 per month

2. MobileMonkey

Considered the world’s leading OmniChat software, MobileMonkey lets businesses connect with target audiences through various messaging channels. MobileMonkey (now Customers.ai) is a versatile chatbot builder that enables you to create chatbots for Facebook Messenger, SMS, and web chat. It offers a range of features, including automation, lead generation, and integrations with popular CRM systems. 

On top of these exciting features, you’ll also enjoy a chatbot builder that lets brands reuse marketing chat materials on different chat platforms. This way, you can be sure you promote the best offers to all prospects. It also lets you manage all outbound and inbound messaging conversations in one place. Instantly communicate with patrons and fans through SMS, local web chat, or Facebook Messenger via the OmniChat feature. 

Pricing:

• Free
• Pro – $49 per month
• Premier – $149 per month

3. ManyChat

If you want reliable chat software with amazing features, ManyChat is the tool to use. You can automate interactive conversations on Facebook Messenger, Instagram, SMS, and more to grow your business. Deemed the most used chat marketing platform worldwide, it’s no surprise why ManyChat powers more than a million businesses. Several business owners can attest to CTR rates increasing by up to 130 percent. 

ManyChat is built for marketing and sales, allowing your brand to improve customer engagement and generate qualified leads. You can also quickly build and automate interactive conversations through ManyChat’s drag-and-drop interface. Leverage email and SMS by sending promotions, booking confirmations, newsletters, and coupons. Finally, enjoy ManyChat’s easy integrations with your most used marketing tools, such as Klaviyo, MailChimp, Zapier, HubSpot, Google Sheets, and more. 

Pricing:

• Free
• Pro – $15 per month
• Premium – Custom 

4. LivePerson

LivePerson is an enterprise-level chatbot platform that combines AI-powered chatbots with live chat support. This safe and equal AI is for every business that wants to augment customer support by providing more conversational experiences. This is the world’s most conversational chatbot software backed by more than 350,000 skilled humans who continuously enhance the AI language. 

You can even upload documents, FAQs, PDFs, and web pages to curate content and deliver faster customer responses. You’ll also get access to natural automated voice and messaging features. LLM (Large Language Models)-powered voice and messaging features let businesses boost productivity and connect with target audiences on a different level. Last but not least, take advantage of LivePerson’s brand user insights, where you can aggregate, analyze, and measure your conversational data across all your businesses. 

Pricing:

• Conversational Cloud – Pay as you go
• Conversational Cloud – Annual contract
• Conversational Cloud and Generative AI – Annual contract

*You may contact LivePerson to request a demo and quote for monthly contracts.

5. Botsify

Fuel your marketing campaigns through Botsify’s AI chatbot software on full autopilot. Whether you want to enhance customer engagement or generate leads, Botsify helps you capture 10 times more leads and increase sales. It has a drag-and-drop interface, customizable templates, and AI-powered features, including white-label options for agencies. Connect with your audiences in real-time, build client relationships, and heighten conversation rates instantly by using this robust chatbot tool. 

You can cater to international customers by using Botsify’s translator, translating over 100+ native languages within a few minutes. You’ll also work with a dedicated chatbot development team with the best designers, developers, and testers for maximum support. Botsify’s lead generation conversational forms help you qualify leads, aggregate information from leads, and engage your website audiences. 

Pricing: 

• Do it yourself – $49 (with free trial)
• Done for you – $149
• Custom (Best for enterprises with high usage and on-premises solutions)

6. Tars

Tars is another conversational AI platform that allows you to create chatbots for lead generation, customer support, and other use cases. It offers a visual bot builder, natural language understanding, and integration options. Tars is trusted by more than 700 global brands worldwide, and for good reasons. Its new cutting-edge chatbot, Tars Prime, is powered by ChatGPT and easy to set up in under 30 seconds! You can automate human-like conversations with Tar’s 24/7 chatbots. 

Another popular Tars feature is Live Chat, wherein you can hand over complicated support requests to reliable human agents. Tar’s AI-powered virtual agent will assist you with website engagement and deliver human-like customer support. You may also supercharge your SMS campaigns with Tar’s two-way communication feature for personalized upselling. 

Pricing:

• Starts at $99 per month

Conclusion

Using chatbots on your website ensures you cater to customers’ every whim. Choosing the best chatbot software with the most valuable features and AI-powered automation will boost your website’s performance.