Apple Expands Self Service Repair to Select Mac Notebooks

On August 23, Apple will start selling and renting tools to let you repair certain Macbooks yourself. 

Apple announced they would start providing tools, parts, and repair manuals for US customers to fix their M1-based Macbook Air and Macbook Pro notebooks. M2-based Macs are not supported now, but the company said the program would expand to more Mac models later this year. 

What is Apple Self Service Repair?

Self Service Repair is part of Apple’s initiative to extend access to repair and is intended for customers familiar with the intricacies of repairing electronic devices. The Apple self service repair was launched in April 2022 with repair manuals and the option to order tools and parts for selected iPhone models, including iPhone 12 series, iPhone 13, and iPhone SE. 

Apple Adds M1 MacBooks to Self Service Repair Offerings 

Apple said its Self Service Repair for Macbook Air and Macbook Pro laptops expanded using the M1 family of chips. The service will cover more than a dozen different repairs for each model, such as the battery, top and bottom case, TrackPad, Touch ID module, speakers, audio board, and Logic Board, among others. The company also said that they would add other repairs soon. 

Individuals skilled in repairing electronic devices will be able to complete repairs on the said Mac models. They can access parts and tools from Apple Store locations and Apple Authorized Service Providers. 

Apple users can avail of The New Repair Feature by following the procedures below:

• To begin the Apple Service Self Service Repair process, a customer must first review the repair manual for the specific product through support.apple.com/self-service-repair. 
• They must visit the Apple Self Service Repair Store and order the necessary parts and tools. Apple vows that every genuine laptop part is engineered for each product. Also, every part introduced in the market has undergone extensive testing to ensure the highest quality, safety, and reliability. 
• Customers can send replaced parts to Apple for refurbishment and recycling and, in many cases, receive a credit for their purchase.

According to the Apple newsroom article, the tools provided are custom designed to ensure the best repairs and can withstand the severity of high-volume, professional repair operations. And safety and reality are of the utmost priority. 

Customers can rent tools from Apple for one week at $49 with free shipping if they prefer not to buy tools needed for a single repair. Or in some instances, customers can get credit for returning a replaced part for recycling.

Status of Service Locations

During the past three years, Apple has almost doubled the number of service locations with access to original Apple parts, tools, as well as training. There are over 5,000 Apple Authorized Service Providers and more than 100,000 active technicians worldwide. Specifically, eight out of 10 Apple customers in the US are located within 20 minutes of an authorized service provider.

Despite launching the program, Apple said that visiting a professional technician with original Apple parts and appropriate tools is still the “safest and most reliable way to get a repair” for most customers without any experience in repairing electronic devices.”

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