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Penji VS Kimp: Graphic Design SmackDown

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Whether you’re a large company with numerous orders and presentations, or a mom-and-pop shop looking to get the word out about your business, you know the importance of good graphic design. A good logo or graph can really help your data pop. Subscription graphic design companies are here to help you stand out from the herd. Penji and Kimp are two services worth keeping an eye on, each offering unlimited graphic design. Let’s see how they stack up side by side.

What Do They Have to Offer

What are you looking for when it comes to a graphic design team? What works for one business might not be what works for another. As a business owner, you have an acute sense of what you need.

Kimp

Kimp has three types of subscription packages:

Graphics only for $389/month

Video only for $589/month

Graphics and video for $889/month

Kimp’s basic plans lend themselves to those who may need graphic design in a basic sense. If you are looking for any print on-demand design work, Kimp’s simple plans may speak more to your needs.

Penji

Penji’s memberships breakdown according to which services they offer and the number of people on your team who can submit work.

Pro offers graphics only for 2 users for $399/month

Team offers graphics and illustrations for up to five users for $499/month

Agency offers an additional designer designated to your plan and up to ten users for $899/month

Penji’s plans seem more suited for businesses and marketers. They built their features to be accessible to different sized teams. Some of their plans are more tailored to help with web design as well which would lend itself to the small startup.

Winner…

It’s a close one, but if judged by pricing alone, Kimp wins by a hair if you choose ‘graphics only’ as it will save you $10/month. As the plans go up, Penji looks to be the better choice. Two designers working on your projects and 10 different users submitting work make a big difference if you are a company with more needs. Otherwise, your business might need a designated graphic design department just to outsource its graphic design work through one user.

Trial Run

Kimp

The Kimp trial run is useful because it gives you an idea of how their operation works, but it is limited in scale regarding what it actually permits you to do. You can’t request a landing page design, a logo, or any resizes. Additionally, all of your projects will be sent back with watermarks. If you have to work you need for your business, you’ll need to either sign up blindly or do the trial run, have them submit your watermarked project, then go through the hoops of approval. Still, this is not a bad option if time is not an issue, and you don’t mind submitting a hypothetical project.

Penji

When you set up your profile with Penji, you sign up for the service. They do not offer a free trial. Instead, you have 15 days to cancel your subscription for a refund if you are unhappy with their service. In the meantime, you get the full array of services that Penji has to offer right out of the gate. You get full ownership of all the projects sent back to you, without any limits or watermarks.

Winner…

It’s a toss-up. You have to ask yourself what is more important to you. Do you want to test drive the product before you commit? Kimp lets you see how they would provide their service if you signed up. But if you have work that you want to be finished, and you’re okay with committing to a service so long as the work they turn in is satisfactory, Penji is the way to go.

User Interface

Whatever graphic design company you choose to work with will be an extension of your business. They are that remote employee you don’t see but are very much a part of your team. As such, you will be working with them frequently and how you choose to communicate is important.

Kimp

Kimp communicates with you via Trello. If you’re unfamiliar, Trello is a handy website that acts as a digital projects board. Trello lets can create simple tasks or massive, layered projects and share them with your team. Trello is the 3rd party interface Kimp relies on to receive projects. If you’ve worked with Trello before, it’s only a matter of setting up a new board with your Kimp profile and signing in whenever you need to. You’ll have your ‘Requests’ board along with ‘In Progress,’ ‘In Review,’ and ‘Completed.’ There is a Trello app for your phone, but it is much more user-friendly on a computer.

Penji

Penji doesn’t use a 3rd party interface. All of your work will be done directly through their platform. The site is pretty barebones – but that is a good thing. You can see any of your current projects right on your profile, as well as projects that are on hold or any drafts. There is a live chat feature on the bottom right of the site where a team member can answer any questions. The user experience is clutter-free and, which is helpful since you won’t be on the site for anything other than submitting and reviewing projects

Winner…

Penji has a better interface. While Trello is nice and familiar to many, it is 3rd party software. Its primary function is not streamlined for graphic design, and it shows. Penji’s sleek and simplistic platform needs no learning curve. For a company that sells design, it’s nice to have something more aesthetically pleasing and easy to use.

Before You Get Started

You’ve signed up for an unlimited graphic design service – now what? What’s needed between creating a profile and getting submitting a project?

Kimp

Once Kimp sends you a link to your new Trello invite, you’ll be able to take a look at your work board. But if you think you’re ready to start submitting work, not so fast. Under “Kimp Trial 101”, you’ll find a bunch of literature to help get you started. Here they will tell you what you can and cannot do, their hours according to your region, and how to upgrade to a full subscription. Under the “Requests” board, you’ll find the only request that Kimp puts in that column. (The rest will be the projects you submit) Here, you will fill out some onboarding questions. They ask you to discuss your company’s brand, upload examples that you like and submit your 3 trial requests at once. This is so that Kimp can have a better understanding of who you are and what you need.

Penji

Compared to Kimp, Penji is very much ‘point and shoot.’ Since there is no trial version, whatever project you submit will be treated as an actual project (because it is). You can submit your first project within minutes of visiting Penji’s site for the first time. New users may feel apprehensive at first. Where Kimp has an abundance of reading material, Penji has virtually no essential reading. There may be a feeling of ‘what do I do now?’ But this feeling won’t last long. Any brand or design information that you need can be found on your New Project page. More on that later.

Winner

It’s not really close on this one. Penji’s ready out-of-the-box setup is ideal for anyone who wants to get to work. Not having to read a lot of literature or jump through any hoops speaks to Penji’s confidence in their product and service.

Submitting a Project

A year from the purchase of your graphic design subscription, trials and tutorials won’t matter, and you will have gotten used to the interface. On the other hand, the process of submitting a project will matter.

Kimp

To submit a project, you will need to make a new card on your Trello board. Depending on what type of project you need, there are different things you will need to fill in on this request. You will need to add the information to a blank card. You can find the guidelines for each time of project under the guidelines list on the far right of your Trello board. I found it easiest to copy and paste the numbered list of information from the guidelines to your new card and erase the guidelines as you fill them in.

Penji

From Penji’s website, hit the green ‘+ New project’ button, and you will be prompted to fill in the details of your project on a new screen. Penji asks for a name for your project. You then choose the type of project from a drop-down menu. Next, you are asked to describe your project. To the left of the description, box is a yellow card reminding you what to include in your description. From there, you can upload any pictures you want to be included or samples of other projects you would like your new project to resemble.

Winner…

Penji is the clear winner here. Once again, it is the easiest to operate. Its prompts and designated page make describing your new project idiot-proof. Penji, being the professional design company you hired, meets you more than in the middle to figure out what’s needed for a satisfactory project.

The Finished Product

It isn’t enough to see a finished product and decide whether a graphic design is up to snuff. You must compare the finished product to your requests. It is also good to see how the designer can handle a curveball. What happens when they submit a project for you to review and you send back edits?

Kimp

The plan was to submit a project to Kimp with specific guidelines. Once the project was submitted for review, an edit disregarding one of the earlier guidelines would be sent back to see how responsive the designer was. Unfortunately, this part of the review is left incomplete. At the time of this article, the project had not been sent back for review before the free trial expired.

Penji

Within 18 hours, my designer sent me a draft of the project that I asked for. In this case, I submitted a project for a ‘Taco Tuesday’ poster for a bar. When I sent back a request that a different graphic is used, I got the final project sent back to me the next day.

The Winner…

Penji is the clear-cut winner. While working through their website and only speaking through the project request form, it was still clear that there was a real-life person on the other end who took ownership of the project and worked to deliver not just a well-designed graphic but the specific one that I requested.

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1 Comment

1 Comment

  1. Priya nallathambi

    April 22, 2021 at 2:56 am

    Hi Michael,

    We would like to add our product too. Please let us know your process.

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Penji Review: How unlimited is it REALLY? (+25% Promo Code)

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Move over Fiverr. Unlimited graphic design services are the newest alternative to hiring a graphic designer. But, these services bring up many questions. For example: How unlimited is unlimited graphic design?

We tried out one of the top services: Penji.

Like many of their counterparts, Penji offers graphic design work on a monthly subscription. We put their promise of fast turnaround, high-quality, and affordability to the test.

You can submit as many design projects as you want via their online portal, and they’ll complete your requests one at a time until your queue is complete. This type of service promises to be a great added resource for teams to improve productivity.

Does it sound too good to be true? We thought so too. So, we signed up to see for ourselves.

This article was updated on June, 2021.

Quick Summary

As with any service, there are pros and cons. To help with your graphic design hiring decision, we decided to condense what we found in a bulleted list below. Here’s a quick summary of our review of Penji’s unlimited graphic design service.

(Still wondering what “unlimited graphic design” is? We explain what it is here.)

Pros

  • Easy and quick to create design projects
  • Storage for all my requested designs
  • VERY fast turnaround on most projects. I expected just 1 draft in 24 hours but instead received 3 drafts. Revisions were sometimes completed the same day I submitted them.
  • Helpful features such as a revision tool, ability to invite team members, brand profile, and more
  • Upbeat and direct communication from everyone I interact with
  • A dedicated and responsive account manager who replies within a few hours

Cons

  • Can’t call or talk to designers
  • Best if you have design projects ready to submit
  • Not available as an app

Overall Experience

Penji’s “unlimited” design model is a great choice if you have the right expectations going in. The service is affordable for growing businesses and their output is reliable. However, if you’re expecting to be on-call or face-to-face with your designer, this type of service is not for you.

Compared to designing yourself, hiring freelancers, or using Fiverr, Penji is a much better service and value by a long shot. Their team of designers lived up to the promise and exceeded my expectations.

Thinking of trying Penji out for yourself? Here’s a special promo code for Owner’s Mag readers:

Use the Penji promo code “OWNER25” to get 25% off your 1st month.


PENJI FULL REVIEW

We put Penji to the test by signing up, requesting a design, and examining the results. Here’s how it went.

Final Verdict

We get it. You want to know how it went without reading all the mumbo jumbo.

All four projects were completed within two weeks and I was impressed with how they all turned out. If I had paid hourly or per project, these would’ve easily cost me well above $1200+ to get done, and probably taken weeks.

With Penji, it took just a few days and I paid a fraction of what I would’ve paid elsewhere. Definitely impressed with both the turnaround, quality, communication, and value this startup has to offer.

But Penji isn’t without its flaws. The service definitely isn’t for everybody.

Who would benefit:

  • business owners
  • marketers
  • agencies
  • creatives with consistent design needs

If you don’t have a consistent need, the bill will start racking up after a couple of months and you won’t see the value in the subscription.

However, if you do happen to fit their target demographic, then there’s no better alternative out there. The speed and quality of their work easily rival other services I’d ever used. For $399 per month, this is an absolute steal.

What I Did Step by Step

Now, if you want to get into the meat of how it went, keep on reading for every detail of how I got from the sign up screen to the final project.

Signing Up For Penji

Signing up for Penji was a relatively quick and painless process. All of my questions were answered in less than 5 minutes by customer support via Intercom and another 2 minutes to complete the checkout process.

Communication with Penji’s Support Team

How fast and reliable a company’s support team is before you are an active customer is a reflection of what’s to come. If they’re unresponsive now, it will only get worse once I’m a customer. I reached out to Penji’s customer support team via their Intercom chat popup and got a response within 30 seconds, which is pretty good. I asked basic questions and the agent seemed knowledgeable.

Communication as a Customer

All communication is done online through Penji’s proprietary online portal. That includes revisions, feedback, and answering any questions my designers may have.

Communication with Your Designers

Penji assigned me 1 designer, Billie, and communication with her was easy. If you have used any messaging platforms like Slack, Facebook Messenger, or Discord, you’d be familiar with this form of communication.

Billie was responsive, attentive, and always seemed to have a positive attitude no matter how demanding my requests were. She had many questions about the projects, which I tried my best to answer as a customer. Though the back and forth took longer than I wanted, I realized she was just being thorough to get the design done right, which I appreciate.

Communication with Your Account Managers

They assigned me an Account Manager, Charmaine, who was very quick whenever I needed something. It usually takes just a few hours for me to get a reply via email from her. When I had an issue with one of the projects, she quickly stepped in and helped resolve the situation.

1. Choose the Right Package

All the packages are laid out with monthly, quarterly, and yearly pricing. Starting at $399 per month for the Pro plan, you’ll be able to make unlimited graphic design requests with a 24-48 hour turnaround. As your design needs grow, you’ll have the Team and Agency packages to choose from.

2. Checkout

The form is straightforward and easy to fill out. Checking out was a breeze and took about 2 minutes.


3. Submit a Design Project

Clicking on the “+ Create new project” button, I’m presented with a visual chart of all the design categories they offer. They offer an extensive selection of options and even the ability to request a custom project.

4. Fill Out the Request Form

Next, I filled out a short form detailing what I wanted them to design. For those of you who hate long forms, this one from Penji is easy to follow and doesn’t ask too many questions. Most of the questions are actually optional so you can be as descriptive or non-descriptive as you like.

My test projects

As a digital publisher, we produce content on a daily basis and always have a need for on-brand graphic design. I created several projects to test how well-rounded Penji is and how they handle both simple and complex requests. A simple banner should be difficult, but can they handle a complex infographic with lots of texts and imagery?

Here are my test projects:

  1. Blog Graphic: Best DSLR Camera Equipment For Beginners
  2. Custom Illustration: Best Vacuum Cleaner Money Can Buy
  3. Facebook Post: Isometric Tech Gadget Graphic
  4. Magazine Print Cover (Owner’s Magazine’s 2020 May Edition

Despite creating four projects, the entire process was quick and smooth. It only took a few minutes to create them and their internal platform was lightning fast. At this pace, I can see myself submitting multiple projects on their platform with ease.


Turnaround Time

I expected at least one draft the next day. What I didn’t expect were three drafts ready for review. To give you a comparison, most freelancers and design firms we’ve hired take several days to submit just one draft.

The designs were surprisingly good considering that it’s the first draft AND they had a 24-hour turnaround. After reviewing, I realized how they did it. Every project had a different designer. I wasn’t assigned just one designer. It was like having my very own virtual design team.

4. Requesting Revisions

Though the designs were good, I still needed a few revisions. The drafts were turned around usually the same day or by the next day. Their support agent actually told me it will take 24 hours to turn around revisions. The revisions that took 24 hours were typically much more involved.

Overall, revisions were quick. Most came back within a few hours after I submitted them.

My one gripe would be that I prefer to have some sort of real-time chat with my designer or at least have a Zoom call. That’s one thing I like about working with my freelancers. Whenever they were online, we could just have a back and forth conversation to get the revisions across. I can’t do that with Penji.

Built-in Revision Tool

Penji has a built-in revision tool that lets me click anywhere on the design to leave a revision. I found this incredibly useful as it enables me to pin-point what I want to change.


The Results

It took about 1 week to go back and forth with revisions and edits for all 4 design projects. At the end of the week, I received the final drafts for all three. Here are the results of the three test projects.

1. Blog Graphic: Best DSLR Camera Equipment For Beginners

This far exceeded my expectations and will more than do for the blog I’m writing about DSLR camera equipment. I think most designers would probably just stop with 1-2 icons and graphics for this design. My designer decided to add the tripod, three lenses, drone, backpack, and a whole entire stage lighting kit.

I didn’t ask for those, but I’m impressed with the quality of the design. No revisions needed. I approved this project on the first try.

2. Custom Illustration: Best Vacuum Cleaner Money Can Buy

For this project, I asked my designer Kei to do a custom illustration of a man vacuuming his floor. He actually drew it up and sent me a rough sketch first before he started coloring it in. That was an extra layer of care and attention to detail I wasn’t expecting. Needless to say, I approved of his drawing and he delivered this draft the next day.

Revision

Everything in this graphic was hand-drawn and then colored digitally. Like the first project, I couldn’t think of any revisions except asking him to put the texts “Best Vacuum Cleaner Money Can Buy” on the graphic.

He went the extra mile and designed the text to fit the graphics. See for yourself above. It’s details like these that I would have had to harass my freelancer and he would try to nickel and dime me for every revision. Great work Kei!

3. Facebook Post: Isometric Tech Gadget Graphic

My designer Jave’s first draft amazed me because of how much detail he put into this project. I had asked for an isometric graphic with various tech products laid out on an isometric glass plane. I honestly thought my description may have been a bit too vague, but he understood my vision even better than I did.

4. Magazine Print Cover (Owner’s Magazine’s 2020 May Edition)

My designer Billie gave me 3 versions of the magazine cover. I don’t like version 1 at all. It looks too templated. I personally like version 2 and 3 and left revision notes accordingly. The coronavirus image was entirely her idea and I love it.

Revision

This project took a bit longer than the others because my designer Billie had questions and we had a lot of back and forth. I didn’t mind at all since she was asking good questions that I should’ve included in my design request. Overall, I appreciated the extra time she took to understand me and the project better.

About three days later, I received another draft which blew everything before it out of the water.


Reviews From Other Sources

Because you may not take our word for it, here are some of the most recent reviews from other sources:

Jan Kartusek

Jorge Vila

IM Nights

Disclaimer: we receive an affiliate commission when the Penji promo code is used, however, the review is based on our experience.

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Fully Jarvis Standing Desks: Are They Worth $1,000+?

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Standing desks are all the rage nowadays, especially with the new work from home environment. Everyone is looking to “hack” their productivity, and getting a shiny new desk is one of the first items on that to-do list.

Standing desks are a hot item this year for good reasons. They’re practical, functional, and can help you be more effective. Unfortunately, there are just too many choices to choose from. You’ll find cheap $100 desks from Amazon that will ship the next day. On the other end, the premium brands such as Fully offer their desks in the $500 range. And if you’re feeling fancy, you can even go for their more premium line of standing desks – the Jarvis Designer Ply, which will set you back at least $1,000 with options.

Do you go with a cheap disposable desk? Or do you invest in a premium workstation? That’s a tricky question that only you can decide. However, we can help you figure out whether or not the Fully Jarvis standing desk is worth their asking price. So let’s dive right in!

About the company – Fully

Fully is a Portland, Oregon-based company founded in 2005. The company was initially called ErgoDepot and later renamed Fully. They also one of the few companies in the space that’s a Certified B Corp. For those who don’t know, qualifying as a Certified B Corp is incredibly difficult and requires the company to focuses on being environmentally responsible in all parts of their manufacturing process.

David Kahl, Fully’s founder, has a vision of making the workplace healthier and more vibrant by introducing movement and flow. Much of that vision can be seen in their products, all of which are easy on the eyes and have a natural look and feel.

The options & customizations

If you like customizations, you’re in the right place. Fully doesn’t shy away from offering a plethora of options for you to choose from. Anything from the table top’s material, size, color to the frame can be configured. The possibilities aren’t overwhelming, but they are more than what you’re used to when shopping for a new desk.

For our desk, we decided to go all out and try to customize a Jarvis desk to be in the $1,000+ range. Here’s our configuration.

  • Jarvis Designer Ply base price: $639
  • 60×30″ Designer Ply Top Blue (+$250)
  • 3-stage frame ($20)
  • Programmable memory handset (+$35)
  • Fully Desk Drawer ($59)

Our total came out to $1,101.44 with taxes and free shipping.

Intuitive customization & checkout

Shoutout to the website’s UX/UI designer for making this process intuitive and painless. Given the myriad of combinations, you’ll need a bit of guidance to figure out what you want. Fully’s checkout process shows you exactly how each option will look, so you don’t have to wonder what’s the difference between a Natural Bamboo and a Dark Bamboo finish. We include it in the review because it’s an essential part of the customer’s experience.

Assembly

Assembly was simple, the instructions were clear, and all the pieces were accurately labeled and fit perfectly. The entire assembly process took about an hour, which is pretty quick. All the nuts and bolts are perfectly marked and go in without any issues. I highly recommend following the instructions, particularly with how to orientate the legs. The frame and legs are weighty, and you’ll have a difficult time if you don’t build them on top of the tabletop.

One tiny little detail I appreciated was that all of the screws had thread lock on them. The blue glue-like substance on the screw’s tips ensures a snug fit and prevents it from unscrewing itself for the next thousand years.

This L Wrench…

I’ve reviewed and assembled other desks. However, this is the first time I’ve seen this type of L wrench. This odd-looking wrench made all the difference during the assembly process. This wrench needs to become a standard tool that comes with every desk. 

Build quality

The Fully desk’s build quality is exceptional. I expected a few holes to be slightly misaligned, but every holes and socket were precisely in place. In addition, the legs and frame have a wear-resistant coating similar to what you’d find on cars. This protective coat will help protect your desk from toddlers and pets. 

The tabletop has a textured finish that seems scratch-resistant. It’s thick, rigid, stable, and good-looking. The Fully desk doesn’t look out of place no matter which room you place it in. 

Attention to details

One thing Fully did exceptionally well was paying attention to the little details. The instruction manual is precise and detailed. The way they packaged everything made unpacking and finding all the parts easy (you don’t have to worry about accidentally throwing away the parts bag). And the quality of life details such as the extra-long Allen wrench and pre-installed thread lock made me feel like they genuinely care about my experience. 

Even the extension cords that it came with were thought out (see image above). Fully didn’t invent the angled plug, but they thought about it and cared enough to include it. I wish more companies paid this much attention to the little details. 

Functionality

Once the desk is fully set up, the last thing is connecting the wires and installing the control unit. You can screw the control unit on either the left or right side. The control unit doesn’t have physical buttons. Instead, it’s touch-sensitive with a digital display showing you the current height.

I’m not a fan of touch-sensitive controls and prefer the feedback of physical buttons of mechanical levers. The desk will automatically configure itself to the exact height from memory at a touch of a button. You can save up to four memory settings. 

The leg’s motors are relatively quiet and powerful despite their size. The legs can go down as far as 25.5 inches and rise as high as 51.1 inches. Although I’m not a fan of the touch controls, they are precise. With a bit of intuition, I could get the desk to stop at just the perfect height each time. 

Our verdict

Although my configuration came out to $1072 before taxes, it was worth every penny. It’s a beautiful, functional, and elegant tool that looks good in any room and can significantly enhance productivity. The Fully Jarvis is an exceptional standing desk that offers both form and function without compromises. So for all those looking to invest in their work from home setup, put the Fully Jarvis standing desk at the top of your shopping list. 

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What to Know About ClickSend

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At least 67% of consumers are comfortable texting a business for appointments or inquiries rather scheduling through email and call. So if you’re thinking about taking your SMS marketing to the next level, you’re on the right track. Due to our ever-evolving technology there are a lot of SMS marketing platforms to choose from. In this article, let’s take a deep dive and learn if ClickSend is one of the best SMS platforms out there. 

ClickSend Software Overview

clicksend

ClickSend is an SMS software for any type of business worldwide. Other than sending, receiving, and tracking SMS, it lets businesses send marketing or transactional memos to clients. It lets users send SMS using two ways: 

  1. From a user dashboard, using ClickSend’s SMS gateway. 
  2. Using a designed application program interface. 

How Does It Work?

ClickSend is one of the popular cloud-based providers for SMS. It offers a variety of features to address client’s SMS marketing needs and more. For example, brands can send and receive memos through API or dashboard via: 

  • SMS
  • MMS
  • Faxing
  • Email Messaging
  • Text-to-speech calls
  • Letters via online cloud
  • Rich messaging channel 

What Types of Businesses Uses ClickSend?

The SMS software is meant for medium and large enterprises. Specifically, the provider caters to industries such as: 

  • IT
  • Retail
  • Advertising
  • Marketing
  • eCommerce
  • Hospitality 
  • Healthcare
  • Banking and finance
  • Sporting associations
  • Transport and logistics
  • Non-profit organizations
  • Emergency services 

ClickSend Features

Other than sending inbound and outbound SMS, ClickSend is a reliable provider that can improve communication. It allows users to: 

  • Send bills or invoices
  • Offer customer service via text message
  • Personalize advertising
  • Manage and analyze marketing leads
  • Oversee delivery communications with the suppliers
  • Send our promos to customers
  • Remind customers about meetings and event via SMS

ClickSend: Pros and Cons

In this section, let’s weigh the pros and cons of using ClickSend as the SMS provider of your business. 

ClickSend Pros

  • Pay-as-you-go system

Unlike other SMS providers, ClickSend only charges what you use. No need to pay for anything that’s not relevant to your business needs. You only need to pay for the company’s outgoing messages. There might be instances where your provider will charge some incoming messages. With this system, say goodbye to the wasteful monthly maintenance fee that’s never applicable to the services you REALLY need.  

  • Refund policy

Within a 14-day time frame, you can request for a refund. All you need to do is request within the time frame, and the ClickSend team will review your case. 

  • ClickSend will beat comparable cheaper quotes

According to ClickSend, they can bet cheaper quotes by other SMS providers. So before you inquire about their custom pricing, be sure to check the prices from ClickSend alternatives.

  • Internal and external communications

The software allows users to communicate via email, SMS, voice calls and faxes. It allows your business to connect externally with clients and internally with the staff members. The other perks of using it is the ability to reply to inbound messages directly from its platform. It saves you the hassle of switching applications. 

  • SMS gateway

Users highly praise the convenient SMS features of ClickSend. More specifically, they love its reply features that carry nearly any carrier options. 

  • Wider customer range

You can reach most countries without registration and additional cost. However, some countries need pre-registration, it depends on the regulation and restrictions of the country. 

  • Stellar customer support

The company offers great customer support for their users. You can reach ClickSend’s sales or support team via live chat. It’s also possible to access the Knowledge Base section of their website in case your inquiry has been addressed there. 

  • User-friendly software

Generally, ClickSend is simple to use. Users can easily upload their client contact list and send out bulk messages if needed.

  • Be up-to-date 

ClickSend has simple reporting and engagement metric features. It’s a convenient tool to let users see the exact numbers of the messages they’ve sent. Also, you can keep track of how many text messages bounced, so it allows you to act more efficiently. 

  • Zapier Integration

If your business uses Zapier, ClickSend has pre-built zaps for easy marketing automation. 

ClickSend Cons

  • Data export and sharing insights is not possible

As mentioned in the pros, ClickSend allows a simple reporting feature. However, it’s too simple. If you need to export and share your business insights, there’s no easy way available using the software. 

  • SMS campaign issues

Some users complain about a few issues in creating their SMS campaigns. There will be moments where you need to modify or adjust some settings. Others say that they need to recreate the copy of their campaign entirely, and go back to step one. 

  • Character limit

ClickSend has a tight character limit. It also does not allow you to use any emoji on your text as it automatically sets your SMS into “two messages.” As the pricing works on a per text basis, you might want to limit your message to one per recipient. 

  • Not great for time-sensitive SMS campaigns

Some reviews also say that sticking to a time-limited campaign is not easy. Basically, whenever you send out an SMS memo, ClickSend needs to approve them. So while the team conducts their approval process, this might cause a setback for campaigns that needed to be released on schedule. To avoid this possible issue, it’s best to set up your SMS campaign in advance. 

  • Not the SMS marketing software for developers

ClickSend is a simple SMS provider. So if you’re a developer, it will appear “too simple” in your perspective. As it is a great tool for marketers, ClickSend is not the software if you’re a developer. It’s not the ideal SMS marketing platform if you plan to do a lot of customized programming and automation.

ClickSend Pricing Plan

One of the pros of using ClickSend is their pay as you go pricing plan for outbound messages. It means you only need to pay for the services you’ve use.

Outbound SMS Pricing

ClickSend’s rate per estimated messages: 

  • Under 2,000 messages, $0.0271 per SMS
  • 2,000 or more, $0.0194 per SMS
  • 10,000 or more, $0.0132 per SMS
  • 100,000 or more, $0.0097 per SMS

For outbound messages higher than 200,000 you’ll need to contact ClickSend’s team to give your business a quotation. 

Inbound SMS Pricing

  • Always FREE

Dedicated ClickSend Number

  • $1.94 per month, no setup fee needed

Dedicated Shortcode

  • $1123.32 per month
  • $1123.32 setup fee

ClickSend: Frequently Asked Questions

Does ClickSend offer a free trial sign up? 

Yes. ClickSend offers a limited free trial.

Is it possible for multiple users to share one account?

It’s possible to add, manage and view as many accounts needed in your team. As the account owner, you can designate employees their own “subaccounts.” 

Does ClickSend have a character limit per message

We have two categories when it comes to ClickSend’s character limit: 

  • Standard 

Users have a 160-character limit per one Standard message. 

  • Unicode  

Unicode messages only allow up to 70 characters. 

Is it worth it to use ClickSend?

In the end, ClickSend is one of the best SMS marketing platforms that boasts high ratings from users. It has a user-friendly software that delivers efficient, reliable and satisfying results. 

Alternatives You Should Know About

If you’re still undecided if ClickSend is perfect SMS software for your business, you can explore other alternatives:

  • SimpleTexting
  • TextMagic
  • HeyMarket
  • Salesmsg
  • Yotpo

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